Window Version: Windows 10 

Application Version: 21.16.6.467

 

I kept receiving this email from kaspersky@nexway and wondered if it was a scam. What should I do with it? 

This is my first time posting in this forum. 

 

 

Thank you! 

 

Liam 

 

Edited May 18, 20242 yr by LiamA

48 minutes ago, LiamA said:

Window Version: Windows 10, Application Version: 21.16.6.467

I kept receiving this email from kaspersky@nexway and wondered if it was a scam.

What should I do with it? 

Hello @LiamA, 

Welcome!

Nexway is an e-commerce partner of Kaspersky's, read: How to identify the e-commerce partner from whom you purchased a solution. 

First - the email is genuine, do not worry, Application Version: 21.16.6.467 - is from Kaspersky's *new* software range, so perhaps (you) now have Kaspersky Standard, however did you originally have a subscription for Kaspersky Internet Security (KIS)?

Look in (your) MyKaspersky account, Subscriptions tab:  https://my.kaspersky.com/MyLicenses#/portal/pages/licenses  -> IF there's a KIS subscription, it may still have *Renewal* turned ON - that needs to be turned OFF, please log a request with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts  - 
on the support page, select either Chat or Email, then fill in the template as shown in the image below; please include the email & a *detailed history*. (IF you have previously purchased KIS) Support may request: 

• Email you used to purchase KIS
• Date of purchase
• 
• Note: there is a process for contacting Nexway, don't bother with it, (ioo) it's messy, Kaspersky Customer Service  - should be able to assist. 

Please share the outcome with the Community, when it's available? 
Thank you?
Flood?+?