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Bienvenido a la Comunidad de Kaspersky. ¿Quieres decir pedir la factura de la compra? Indica dónde adquiriste la suscripción.

Добрый день. На MyKaspersky сколько устройств на этой подписке показывается?

Siempre la tengo activada en el ordenador y en el teléfono móvil. Justamente esta mañana se ha actualizado un módulo de KPM. He desactivado la VPN y no sincroniza. El fallo sigue existiendo.

Can You provide the exact version of Windows 11 installed please?

We don't have any additional information different from the one already provided by Kaspersky and some of its staff here on the forum 🤷‍♂️

При вводе кода активации выдается сообщение о превышении лицензионного ограничения на количество устройств. При этом лицензия на 3 устройства, а подключено только 2 компьютера. Код завожу с одного из подключенных. OS Windows 11

I used the qualifier "may" specifically to indicate uncertainty, and thank you for the clarification of your role. In the absence of sufficient information speculation is all that remains. As I clearly stated in my initial post I am a Kaspersky loyalist having used their products for nearly a decade, my reply to Kaspersky employee Mikhail Shakhov specifically states that I "appreciate the difficulties involved in such a complex integration" and that my trust in Kaspersky's products has not changed. It would be helpful if, while here, you would respond to the unanswered questions in the comments to this thread above. Regards.

¿La VPN de Kaspersky está activada cuando intentas sincronizar?

Hi, I have KSC 15 in my workplace. I have been using KES4B Advanced license so far. Now our SOC team needs EDR (or XDR) capabilities. In case I purchase a new NEXT EDR or XDR license, is there another dedicated management console or it will be part of KSC? Thanks

We, the Mods, do not work for Kaspersky (so We don't get any salary from Kaspersky), We do here our job as volunteers, and because We like the product and helping its users, but We are not provided, in general, of that supposed so detailed and specific technical information about the VPN migration, so please refrain from making comments or speculations without knowing what you're talking about, thank you.

Запрос получили, с проблемой разбираемся. Как будут новости - сообщим!

Kaspersky's latest statement is here: https://support.kaspersky.com/faq/ksec-migration It contains download links for another update for all devices and and subscription types. So its important to try that, and if the situation hasn't improved either lodge or update a support ticket, this will help Kaspersky further diagnose the issues and how widespread they are. The absence of any contribution or explanation by this forum's moderators on many of the threads concerning this issue is telling. It may indicate that a strict "no comment" directive from legal and PR has been applied to what can be described as follows: "A Severity 1 (SEV-1) incident: a global service degradation lasting more than 4 hours , triggering company-wide emergency protocols." Normally an outage affecting connectivity for a majority of users would be expected to be resolved within 24-48 hours. Just how widespread this is issue is unknown but given that the update applies to all platforms and subscription types it is likely to be extensive, and silence can be a form of damage control. There must be a fundamental incompatibility between Kaspersky's software and PureVPN's infrastructure that requires a major re-engineering effort to fix. Temporary use of one of the many free VPNs is a good option to have a break from the stress of dealing with this. I wish I could be of more help, just know that you are definitely not alone.

Добрый день. Отправил вам в личные сообщения ссылку на приложение для сбора логов. Эти данные необходимы для анализа конкретной ситуации и поиска решения. Добрый день. Каждая ситуация требует отдельного сбора данных и анализа, поскольку, несмотря на схожесть симптомов, причины могут существенно различаться. Мы по-прежнему надеемся получить от вас запрошенные данные, необходимые для проведения диагностики.

Зайди касперский и слева внизу есть кнопка настроек и нажми настройки интернет защиты. В нём всё просто и удобно.

Hola, gracias por la respuesta. Aquí dejo una imagen con la versión de KPM. El sistema operativo es Windows 10 Pro 64 bits.

Лучше и не скажешь! Очень точно описали ситуацию.

чё там, как работу идут, две недели сижу и наблюдаю за тем, как вы балду гоняете и ничего не делаете) ВПН как не работал так и не работает)

У меня к антивирусу никаких вопросов нет, один из лучших вроде как. А VPN под большим вопросом, и осталось ещё 315 дней

@GlooM, добрый день. KATA 8 на подходе, приблизительно в течение месяца выйдет.

Hola, si ya hice la compra puedo facturarla ?

So, when will this problem be solved??????

@Mikhail ShakhovHi, What is the current situation? It's been a very long time since we could use a VPN. Can you at least tell us what is going on, what the problem is, and why this is happening?

Thank you. The Firefox browser option appeared in the Password Manager app after I reinstalled Firefox using the link you provided, and the extension is now installed and working. For reference, I believe the issue was that I installed Firefox from the Microsoft Store.