Hello @Francois2023, Welcome! Please explain if there's an error when (you) try to contact Kaspersky Customer Service - https://support.kaspersky.com/b2c#contacts? Which Kaspersky software was purchased? Your topic is in Kaspersky Internet Security (KIS) section; for KIS, the *related* documentation says: "Normally, the e-mail message with the activation code for Kaspersky Internet Security, Kaspersky Internet Security for Mac, Kaspersky Anti-Virus, and Kaspersky Total Security is delivered within an hour. If you did not receive the message, check your Spam or Junk email folders in case it was moved automatically there by mistake. If you still cannot locate the message with an activation code or if you have entered a wrong e-mail address, contact us or our retail partners." For Kaspersky's *new* software there are two emails (see below) & they normally come within one minute of each other. The first email is the receipt. The second email has the link to (your) MyKaspersky account: Only Kaspersky Customer Service can help, they have access to your private information, the Kaspersky Community does not, on the support page, select Email OR Chat, then fill in the template as shown in the image - include: The date of the purchase and order number from the confirmation e-mail Your full name and the e-mail address that you have used for the purchase Thank you🙏 Flood🐳+🐋

Копии удаленных объектов находятся в карантине, в течение 30 дней их можно восстановить. Сложно сказать, что было детектировано, не увидев даже ни одного скрина. Это могла быть ПНП, которая не является вредоносной программой, могло быть ложное срабатывание... Прикрепите для начала хотя бы скрин карантина, чтобы было хорошо видно как минимум первые три колонки (Файл, Путь, Обнаружено).

Подскажите, пожалуйста, не совсем понял как работает задача поиска вредоносного ПО, если в расписании задать - при обнаружении вирусной атаки. После создания задачи проверка запустилась на всех компьютерах. При обнаружении вредоносного ПО проверка не запускается, т.е. в свойствах устройства я не вижу запуска этой задачи, а в результатах выполнения задачи у устройства стоит дата, что задача выполнилась, когда я ее создал, а когда была обнаружена вирусная атака, ничего не произошло. Я что-то не так делаю? Хочу, чтобы на устройствах автоматом запускался поиск вирусов после срабатывания антивируса на вредоносное ПО.

ödeme bilgileri kısmında "Bizden kaynaklanan bir ödeme işleme sorununu çözüyoruz. Banka bilgilerinizin ve diğer kişisel bilgilerinizin etkilenmediğinden ve cihazlarınızın korunmaya devam edeceğinden emin olabilirsiniz." diye bir yazı var, kredi kartım gözükmüyor hesaplar kısmına geldiğim zaman hesabım dunning olarak gözüküyor. Yeni ödeme yöntemi ekleyemiyorum. Ne yapmam lazım ?

Can You try to disable only firewall in Your Kaspersky and check if still the issue? This is to locate what protection module the problem is into.

I noticed that when I also turn on the VPN - The nas's is gone... I can tuned of (Exit) Kaspersky and let QNap finds it NAS - Give me access... Then I turn on Kaspersky and everything is ok (until next boot) - But if I turn on VPN - The NAS's are gone/blocked and no access? (I don't need VPN ... I am on a wired computer to my router. But I need to boot now and again!

Please advise what the problem is for theis second email not showing up. Without it I can't access the My Kaspersky that is apparently generated on making a payment. This purchase was done on the website. Please advise urgently

Hi I have been waiting for a second email on purchasing Kaspersky. No use in trying to contact customer service link. There is no service.