Unable to access My Kaspersky

[Perilogic]

It’s been 4 hours already and i’m unable to access my kaspersky. Is there some kind of maintenance or what?

[Flood and Flood's wife]

24 minutes ago, Perilogic said:

1. It’s been 4 hours already and i’m unable to access my Kaspersky. Is there some kind of maintenance or what?

Hello @Perilogic, 

Welcome back!

We can't either! 
We checked with Kaspersky Customer Service, initially they said: "We are aware of the issue and we are fixing it as quickly as possible. Kindly try to access your My Kaspersky after 2 hrs."

Then they said: "We have a system maintenance, please access your My Kaspersky after 2 hrs."

& YES, IF it's planned maintenance it would be so much better if they put up a banner stating - Maintenance outage - but, that's been requested before, seems to be in the *too hard* basket, unfortunately. 

Thank you🙏
Flood🐳+🐋

[Flood and Flood's wife]

4 hours ago, Perilogic said:

It’s been 4 hours already and i’m unable to access my kaspersky. Is there some kind of maintenance or what?

Hello @Perilogic, 

The MyKaspersky portal is now accessible (for us), please try again:                                        

IF there's any issues, please log a request with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts  - select either Chat or Email, then fill in the template as shown in the image below; please include any screen images of the error & a detailed history. Support may request logs, traces & other data; they will guide you:

*For Application, fill in (your) software*

Please share the outcome with the Community, when it's available? 

Thank you🙏
Flood🐳+🐋

Edited May 14 by Flood and Flood's wife
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[Danila T.]

11 hours ago, Perilogic said:

It’s been 4 hours already and i’m unable to access my kaspersky. Is there some kind of maintenance or what?

Hello,

Problem already fixed. Please check.

[nexon]

2FA activation from my.kaspersky not working (cant recieve SMS)

[Flood and Flood's wife]

1 hour ago, nexon said:

1. 2FA activation from MyKaspersky not working (cant receive SMS)

Hi @nexon, 

Works for us:

Thank you🙏
Flood🐳+🐋

[nexon]

its funny... When i request for sms nothing when i request again after 1 min then i got sms but i cant type in my kaspersky ..

[ben987654]

My Kaspersky currently down trying to access from Singapore.  The page won't load.  

[Flood and Flood's wife]

41 minutes ago, ben987654 said:

My Kaspersky currently down trying to access from Singapore.  The page won't load.  

Hello @ben987654, 

Welcome back!

1. What is the error message?
2. Has the browser cookies/history been cleared & the browser exited & restarted?
3. Has another browser been tried? 
4. Has the computer been shutdown, powered OFF, then powered ON, logged in & retried? 
5. IF 'yes' to 2, 3 & 4 & the issue persists, log a request with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts  - select either Chat or Email, then fill in the template as shown in the image; please include any screen images of the error & a detailed history. Support may request logs, traces & other data; they will guide you:  (Note - fill in (your) Kaspersky software - we've used Kaspersky Standard - as an example)              

• We cannot replicate the problem.

Please share the outcome with the Community, when it's available? 

Thank you🙏
Flood🐳+🐋

Edited May 18 by Flood and Flood's wife
  (Note - fill in (your) Kaspersky software - we've used Kaspersky Standard - as an example)     

[Berny]

@ben987654

If you contact Kaspersky Technical Support please reproduce the issue and attach a Har log report :

https://support.kaspersky.com/common/diagnostics/15467