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Добрый день! Такая же ситуация, только в Kaspersky Update Utility 4.0 для Windows отсутствует необходимая программа обновления для рабочих станций версии 11.8.0.384 AES56, где ее взять?

здравствуйте! Возникла проблема при запуске Kaspersky Update Utility 4.0 на AstraLinux. при запуске uu-gui.sh возникает ошибка Fatal: this application failed to start because it could not find or load the Qt platform plugin "xcb" in "". Available platform plugins are : xcb. Reinstalling the application may fix this problem. uu-gui.sh: строка 3: 5752 Аварийный останов LD_LIBRARY_PATH="$script_full_path" $script_full_path/UpdateUtility-Gui $@

Advice and Solutions (Forum Knowledgebase) Disclaimer. Read before using materials. 0 - Update completed successfully 1 - All files are up-to-date (No available updates) Result codes depending on OS type: Windows Linux(FreeBSD) -1 255 Command line parsing exception -2 254 Update Utility error (exception or another malfunction including incorrect command line arguments) -5 251 Update process failure (Not all components are updated, File does not exist on update source, Invalid file signature, Index file damaged, File is not valid XML structure or does not exist) or network error -6 250 Bases are not consistent after update -3 253 Fail (error code for other update process failures)

hi, I updated "kaspersky update utility" to the last version : 4.1.0.474 for offline mode update but the version of kaspersky endpoint security 11.10, 11.11, 12.0, 12.1 and 12.2 still not shown in interface as shown in attached file. why? and how to get the offline databases for latest versions of Kaspersky Endpoint security for business?

especially in the following folders, it produces 4 expired and useless files(ex: keds-220130a.keb; keds-220130b.keb; keiprbl-20-220130.keb; keiprbl-xbl-220130.keb) per day in every folder: kuu/Updates/bases/as/kas5/0/ kuu/Updates/bases/as/kas5/1/ kuu/Updates/bases/as/kas5/2/ kuu/Updates/bases/as/kas5/3/ kuu/Updates/bases/as/kas5/4/ kuu/Updates/bases/as/kas5/5/ kuu/Updates/updates/kas5/0/ kuu/Updates/updates/kas5/1/ kuu/Updates/updates/kas5/2/ kuu/Updates/updates/kas5/3/ kuu/Updates/updates/kas5/4/ kuu/Updates/updates/kas5/5/ kuu/Updates/updates/kas/0/ kuu/Updates/updates/kas/1/ kuu/Updates/updates/kas/2/ kuu/Updates/updates/kas/3/ kuu/Updates/updates/kas/4/ kuu/Updates/updates/kas/5/

https://support.kaspersky.com/fr/kuu4-for-windows/troubleshooting/15690

В утилите Kaspersky Update Utility 4.0.1.471 нет возможности добавить Kaspersky Embedded Systems Security 3.2, будут ли обновления утилиты в ближайшее время? И как можно обновить базы в дистрибутиве Kaspersky Embedded Systems Security 3.2?

Имею в виду вот эту программу: Она еще поддерживается? С одной стороны, похоже, что да, т.к. всего-то две недели был обновлен список продуктов, с другой- "проверить наличие новой версии" ведет на 404, если точнее, то сюда: https://support.kaspersky.ru/kuu4-for-windows ?cid=KUU_3.1&utm_source=interceptor&utm_medium=product&utm_campaign=KUU_3.1

Advice and Solutions (Forum Knowledgebase) Disclaimer. Read before using materials. Product: KSC 11+ Applies also to the update utility version 4.1 and more recent. Consider the following problematic scenarios: You have installed KSWS on the KSC server and enabled Traffic Security component and Traffic Security uses MITM mechanism to analyze traffic. You use a 3rd party software or hardware appliance for traffic filtering and this appliance disrupts connections to HTTPS-enabled public update servers. It can be a hardware appliance like BlueCoat or F5, FortiGate SSL Deep Inspection, or a software proxy like Squid that uses ICAP to redirect traffic to another security application for scanning. KL uses HTTP public key pinning mechanism to verify update server authenticity; certificate used for authentication is self-signed by KL. Using any MITM-based solutions for SSL traffic inspection will lead to failures in establishing connection between KSC and a HTTPS-enabled KL update source. It happens because any MITM traffic inspection will forward a wrong certificate to KSC after inspection and KSC11 will break the connection. The following string can be found in up2date trace: self signed certificate in certificate chain The following trace files are required for accurate diagnostic: $up2date-1103.*, $up2date-1103-eka.* Please bear in mind that Kaspersky Support needs KSC traces mentioned above to be collected BEFORE you apply any of the workarounds listed in this post. Troubleshooting steps If you have KSWS blocking traffic, add Up2Date.exe process or the update source certificate to trusted in Traffic Security settings. If you use a 3rd party appliance to filter traffic, you can explicitly allow traffic signed by KL certificate. Otherwise you can use HTTP to download updates. There are two ways to make KSC use HTTP: Set a server flag on KSC using following commands: klscflag.exe -fset -pv klserver -s Updater -n DisableKLHttps -t d -v 1 and on Update Agents (Distribution Points) getting updates from the internet, if any: klscflag.exe -fset -pv klnagent -s Updater -n DisableKLHttps -t d -v 1 Explicitly set update task to use HTTP sources URLs, for example http://p00.upd.kaspersky.com. Full list of HTTP-enable sources can be found in <insecure_sites_list> parameter in http://dnl-05.geo.kaspersky.com/updates/upd/updcfg2.xml Download updates using update utility 4.0. More recent version of update utility uses https.

Здравствуйте. Сетевые ПК (Win 7) (не имеющие доступа в Интернет) на которых установлен keswin_11.9.0.351_ru_aes256 не обновляются из папки обновлений, скачанных Kaspersky Update Utility - ошибка обновления. А если на ПК имеющем доступ в Интернет настроить keswin_11.9.0.351_ru_aes256 "Копировать обновление в папку" - сетевые ПК обновляются из этой папки. Почему не обновляются ПК из скачанных обновлений Kaspersky Update Utility?

@muhammad.moin I'm sorry, but I don't have any ideas yet ... I can suggest one more update option for the problematic server, try to download updates with this utility ... https://support.kaspersky.com/kuu4-for-windows/howto/15691 in any case collect data about the server and tasks and open a request to tech support as I wrote above ... https://companyaccount.kaspersky.com/account/login start there ... the results of this utility will be requested first ... https://support.kaspersky.com/us/common/diagnostics/3632

Advice and Solutions (Forum Knowledgebase) Disclaimer. Read before using materials. Problem KSC and KS4Android are implemented but KSC is offline and could not access Internet. KUU can be used for updating KS for Android and distribute the update databases. But after running KUU (Kaspersky Update Utility), you cannot find actual KES for Android versions. Solution AV bases for new KESM versions will appear in KUU UI after running KUU with empty application list. The KUU settings should look like the following (in order to update the list of supported applications, you need first to press 'Start' with a blank application list as follows):

Здравствуйте, есть возможность скачать базы с помощью Kaspersky Update Utility и перенести выкачанные базы на изолированный от сети АРМ через CD-R. На АРМ стоит сертифицированный KES for Linux. В настройках задачи "Обновление" у него выставлено ApplicationUpdateMode=Disabled. Существует ли возможность корректно скачать базы с помощью KUU если бы эта опция была задана по другому чтобы не потерять сертифицированное состояние KESL? Интересуют опции KUU "Загружать программные модули" и "Загружать дифференцированные обновления". Если CheckBoxы в них снять то все пройдет корректно и обновятся только базы? Или нужно что-то еще сделать

I guess you need to gather all the necessary data and contact tech support directly. - https://companyaccount.kaspersky.com/account/login start there ... the results of this utility will be requested first ... https://support.kaspersky.com/us/common/diagnostics/3632 collect data from all three KSC servers as well as uploading update error events, and possibly exporting update tasks

Advice and Solutions (Forum Knowledgebase) Disclaimer. Read before using materials. Problem There is no mechanism to replace client root certificate used for iOS MDM via reserve certificate. That's why replacing the client root certificate used for iOS MDM will cause iOS MDM server to lose synchronization with all devices. Details of active certificate can be viewed in the properties of iOS MDM server, on the "Certificates' tab. Step-by-step guide The iOS MSM Server Client Root certificate replacement procedure includes the following steps: Backup iOS MDM Server configuration via kliosbackup utility: kliosbackup -backup(-restore) -path BACKUP_PATH [-pwd PASSWORD] Backup Kaspersky Security Center configuration via klbackup utility or ‘Backup of Administration Server data’ task; Create a new certificate in the PKCS#12 format using the PKI infrastructure; Submit the certificate to the input of the klsetsrvcert tool just the same way as it is described in the corresponding Kaspersky Security Center versions online help articles (for example, for KSC 14.2: https://support.kaspersky.com/KSC/14.2/en-US/227838.htm😞 klsetsrvcert -t MCA {-i <inputfile> [-p <password>] | -g <dnsname>} [-l <logfile>]. These actions will update the iOS MSM Server Client Root certificate, you may check C:\ProgramData\KasperskyLab\adminkit\1093\cert\klsrvmdm.cer to make sure that a new one certificate has been installed. Recommendations: Validity: up to 5 years Key length: 4096 bits (2048 bits is also possible, but for a five-year certificate it is still better to use 4096) Setting the EKU (Extended Key Usage) for this certificate in Client Authentication Automatic replacement of the client root certificate used for iOS MDM and issued through Administration server tools has been implemented since KSC 12.2 and higher.

Hi, this was the error message in event viewer ----------------------------------------------------- Error restoring Administration Server data from a backup. #1199 Administration Server installation returned an error. Remove Administration Server, reinstall it, and restore the backup with klbackup. ----------------------------------------------------- Stop due to error. #1192 Administration Server data is inconsistent. You must uninstall the Administration Server, install it again, and perform the restore process using the klbackup utility. ----------------------------------------------------- Internal task error occurred. Task: Update task. Error code: 706. ----------------------------------------------------- Internal task error occurred. Task: KSN Usage. Error code: 11. ----------------------------------------------------- Internal task error occurred. Task: KS 10.1 for Server Update. Error code: 706. ----------------------------------------------------- I reinstall the KES and install SQL managment and open the KAV database, after then KES works fine. In think that was something related with sql database. Now i will search info to install KES like cluster or similar. Thanks C.

Hi, I would like to ask you how to update Endpoint 12 using Kaspersky Security Center. I have downloaded the updates using Kaspersky Update Utility and shared them on my local network. However, when I create a task to update the endpoint, it displays an "update failed" message.

Not yet added ... also waiting ... to update the base of supported products on the screen shown above, delete the product info and choose to download updates ... the utility will update its databases and should display new versions of the solution (when they are added)

Ensure that the update package you downloaded using Kaspersky Update Utility is compatible with Endpoint 12. Confirm that the update package is stored in a shared network location accessible by the endpoints.

Hi All I am really struggling to fix the issue that I am facing and I am unable to get any information for my issue on the internet. To further discuss my problem, I have a CLOSED network that does not connect to the internet. I usually download updates using the Kaspersky Update Utility and then manually copy the updates on a local folder in C driver and then distribute them to all my clients using the KSC update task. I had installed Kaspersky 10 about 3 years ago and everything was working fine up until a few months ago. Whenever I tried to copy the updates to my administrative server I would get some errors "Failed to translate the component KDBD" etc, there were many components that failed and the Task "Download updates to the administrative server repository" passed but the message was not all components have been updated or if I tried again I would get a message Update task has completed. A file necessary for the database update is missing from the update source". Hence I decided, that it was time to upgrade to KSC 14. I updated it and to my utter dismay I was receiving the same issue. So then I tried to troubleshoot myself by the following means; 1) I downloaded updates using update utility 3.0 and then tried 4.0 2) I downloaded updates from two different computers on two different networks thinking that my corporate network must be blocking something. 3) I raised a ticket with my Kaspersky Company Account and they said to check the option "Download updates using old schema". That did not work too. They requested logs which my corporate policy does not allow me to share, hence I was back to troubleshooting on my own. 4) I decided to completely uninstall KSC and the SQL database and do a fresh install but not on the live server. I took a copy of my Kaspersky server and deployed it on my test network. 5) I removed KSC on my test environment and reinstalled it, downloaded the updates and it worked. I was momentarily happy until I tried to replicate what I did on my test network to my live network. For some reason the live network does not like me and decided to throw the same translate error again. This the time I started pulling my hair out because now I have a broken KSC with all my settings lost (obviously I had a backup but the backup is useless as it fails to translate for some reason. 6) Then I decided to delete some items from Program data on my test environment, that experiment failed too. 7) The I said to myself, let me try it again as it worked on the test environment why are the same steps on working on the live environment. Different day same result, even worse, now when I copy updates to my C drive it gives me file download error. I am doing the exact same thing that I have been doing for 3 years. I copy the updates from my internet machine and paste it in a shares folder on C drive and then use the task download updates to the repository but now I can do even that. At this time I was becoming partially bald with all my hair pulled out. 8. I read a similar discussion on this forum and tried the steps mention here but that too did not work. 9) Then I decided may be my Update Utility is Broken so I deleted it and then downloaded a fresh copy of it. Now the problem is that its not creating a updates folder and no updates are downloading. 10) I have tried pretty much everything but Kaspersky is not working, I need some assistance. I hope there is a solution to this because I am not the only one facing this. I have spent a month on this and its getting really annoying. The versions that I am currently using are KSC : 14.0.0.10902 and Kaspersky Endpoint Security : 11.10.0.399 Kind Regards YMi

***TL:DNR Warning*** I sent Kaspersky Technical Support (Kaspersky Lab Support <*****@*****.tld>), a report and they essentially, via auto-reply, just told me to either restart, reinstall or look for something out-of-the-ordinary with my PC...haha, anyways, my PC is running fine so will just ride this out and hope that either Kaspersky or Microsoft fix the problem and just hope that, because of that new Micrrosoft update, Kaspersky has not been rendered vulnerable. Their Reply: "This is an automated reply generated by our text analysis feature. It's designed to propose solutions after automatically analyzing contents of customers' inquiries. If you reply to this email, it will go straight to one of our support representatives, but we would like to ask you to give this feature a chance to resolve your issue. Application fails to start If the program starts to load (as in the figure) and then disappears off the screen, or if the program will not open up at all, please try the solutions we have prepared for you. 1. Quick resolution Please restart the system to check if it was a one-time problem. Although this may seem trivial, it really works! 2. Resolution (upgrade) If the issue persists, please upgrade your Kaspersky application to the latest version like this: 1) Download the latest version via this link: >https://www.kaspersky.com/downloads/thank-you/internet-security#download"> >https://www.kaspersky.com/downloads/thank-you/internet-security#download (click on the link to bring up the Downloads page) 2) To start download press the Download now button to the right of "Protection for PC". 3) Uninstall the program by following instructions from this article: https://support.kaspersky.com/common/uninstall/12783 (click on the link to bring up the guide) 4) Carefully follow the steps from the guide. At the end of the uninstallation, a reboot will be required. Please do so. 5) After uninstallation completes, run the downloaded file and follow on-screen instructions provided by the setup wizard (pressing Next, Allow, OK and Accept, when prompted). Once installation completes, activate the program by entering your 20-character activation code. 3. Should the issue persist We will need a system report collected with our tool for further research and analysis: 1) Download the utility GetSystemInfo.exe from this direct link: https://kas.pr/gsi (click on it to initiate download). 2) Run the GetSystemInfo.exe and click 'Accept'. 3) Check the option "Include Windows event logs" and click on the 'Start' option. The process can take up to 10 minutes and the progress bar may remain below 10% for most of the time. 4) A *.zip file with a name similar to this will be saved on your desktop automatically, e.g. GetSystemInfo_PC_Name_Username_Date_Time.zip. 5) Please send us that .zip archive containing the report as an attachment in a reply to this email. Further support on how to use the GSI utility can be found here: http://support.kaspersky.com/general/dumps/3632 (click on that link to bring up the detailed guide). If none of the above is relevant to your case or the issue remains unresolved Simply reply to this email leaving subject unchanged and wait for technical support team to contact you. We have obtained your personal data from you directly. The provided data will only be used for the provision of technical support and will be processed and protected in accordance with Kaspersky Data Privacy Statement for technical support for Africa, Australia, Denmark, Middle East, New Zealand, Norway, Sweden, United Kingdom, United States of America Best regards, Kaspersky Technical Support"

Hi there, I am trying to update KES on a segregated offline device by using the Kaspersky Update Utility 4.0 to download database updates, transfer them to the device and use them as the update source in KES 11.8.0.384. I tick the boxes for 'KES for windows for workstations' versions 11.8 and 11.9. Once I have transferred these to the offline device and trigger an update, KES appears to be updating and the 'databases are out of date' message disappears but it still shows the last update as being months ago and the version is still 11.8 instead of 11.9. There are no error messages or indications that anything is wrong. Any ideas?

i use kaspersky update utility to download updates and i copied it on an extern disk, then i plug the disk on the KSC server.

Screenshot of dell driver's update utility and Intel update utility

@Flood and Flood's wife Here is the update that i receive: Dear customer, Greetings, Thank you for your response. We are sorry for any inconvenience caused. In order to work on this issue, we will need some additional information from you. Data 1 Please create the GetSystemInfo report like so: 1. Download the utility GetSystemInfo.exe from the following direct link: https://kas.pr/GSI (click on it to initiate the download). 2. Run the GetSystemInfo.exe and click Accept 3. Click on the green Play symbol. The process can take up to 10 minutes and the progress bar may remain below 10% for most of the time. 4. A *.zip file with a name similar to this will be saved on your desktop automatically: eg. GetSystemInfo_PC_Name_Username_Date_Time.zip 5. Please send us that .zip archive containing the report as an attachment in a reply to this email. The 'How to use the GetSystemInfo utility' guide can be found here: http://support.kaspersky.com/general/dumps/3632 (click on that link to bring up the detailed guide) Data 2 We need the HKEY_LOCAL_MACHINE\SOFTWARE file. Please refer to this guide to export a registry key: http://support.kaspersky.com/1096 Please note, that registry export is performed exactly the same on Windows XP, Vista and 7, 8. If you need assistance then we would like to invite you for a remote support session with our technicians who can temporarily take control of your computer to perform the necessary steps and diagnostics from our end. Should you agree, please open the following link to connect with us: https://kas.pr/cach -Remote can be initiated 24/7 Best regards. Tines || Customer Service Representative This seems to be more of the response that you expected that i should get the first time?