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Kaspersky Security Cloud

Get help with Kaspersky Security Cloud for Windows, macOS, Android and iOS
  1. DavidGB

    I installed Kapersky Security Cloud yesterday, having never used a Kaspersky product before. I am gradually managing to get it set as I want, but have one irritating problem. On a full scan it found four .exe files it claimed were one kind of malware. They are not - they are all old installers for 3D CGI resources from a particular company from before they switched to providing products as .zip files. So I used the option in the notification Centre to Resolve by Add to exclusions. Then, on a further Full scan, despite those exclusions it found the same four files again … this time claiming they were a different type of malware. So again I went though Resolve by adding t…

    • 0 replies
    • 1.6k views
    Flood and Flood's wife
  2. SlizerTheChosen

    HI everyone facing the weirdest issue I have faced. I have Kaspersky Security cloud It causes issues for me in steam like during remote sharing/steam link to tv , However the weird issue is If I uninstall or remove Kaspersky completely Steam will always be in offline mode and will not connect to the internet If I install kaspersky security cloud back then steam will start working in online mode I have tried installing and uninstalling steam this issue seems like a major problem. I have clean removed Security cloud using Kaspersky removal tool as well. I did not face this issue with Kaspersky total security or anything but its mainly with security cloud I tried instal…

    Flood and Flood's wife
  3. ThomasT

    Hi, I’m using Kaspersky Free that works ok. Today, it proposed to move to another (free) version called Kaspersky Security Cloud Free. After clicking on “Upgrade Now”, it asks for login (that works ok) but then sops with error: “Failed to activate the subscription….” Thanks for helping me fix this. Thomas.

    • 6 replies
    • 1.5k views
    Flood and Flood's wife
  4. Márcio Silva
    Started by Márcio Silva,

    Hello everyone! I swear I already posted this issue earlier lask week or so, but I couldn't find the thread or even my own profile. So lets try again: I have Kaspersky Security Cloud 21.3.10.391 (h) in a Windows 10 21H2 environment. In windows explorer, file name extensions are NOT visible, because I want them to be hidden. Kasperksy is constantly warning me about it with notification popups all the time. I went to the options already and disabled a lot of notifications but it still pops up. I don't know what is the option to disable these notifications (if there is any). Thanks!

    Flood and Flood's wife
  5. korentas

    In the last month we noticed that downloads (whether using Chrome or Firefox) get corrupted while Kaspersky Security Cloud is active. However when Kaspersky Security Cloud is disabled, all files are downloaded normally and without any problem. This problem is particularly acute with compressed files. What could be the problem? Is it perhaps a bug?

    • 3 replies
    • 1.1k views
  6. ayim
    Started by ayim,

    what is the best firewall for kaspersky security cloud

    • 0 replies
    • 3k views
  7. cearon
    Started by cearon,

    I have been using Kaspersky for the last four months with no issues. Recently I moved to a new house and contracted a new internet provider. still - no issues. Suddenly I have no upload speed. other devices in my home network show no problems. the only thing that worked for me was disabeling Kaspersky firewall. Any ideas what can cause this strange behavior? and what can solve it? Thanks

    • 0 replies
    • 1k views
  8. emaranhao
    Started by emaranhao,

    From time to time my keyboard (not the virtual keyboard) freezes and I have to restart Kaspersky to fix the problem. This problem has been happening for more than a year. Windows 10 x64 build 19044 Kaspersky Security Cloud 21.3.10.391

  9. homer1959
    Started by homer1959,

    Hi, I have installed KSC free yesterday. During the full scan the program returned over 10 millions of files !! The scan took over 3 hrs 45 mn . I had Bitdefender free installed previously and I never went over 710000 files and IIRC never took more than 1hr 45 mn to 2 Hrs 15 mn , same with window defender . What I did wrong ? should I reinstall KCS ? That doesnt make sense at all , any idea whats going on ? I didnt touch any setting other than asking to scan Detect other software that can be used by criminal in Threat and exclusion settings thanks for your help

    • 1 reply
    • 1.5k views
  10. homer1959
    Started by homer1959,

    Window report that I have 525000 files on my C: drive. Previous full scan with a competitor product report around that number of files scanned Kaspersky cloud free report that 10,78,362 files has been scanned How one interpret 10,78,362 ? Or how many files is 10,78,362 ? This number doesnt make sense as far as I know , I need to understand that Thanks for your help,

    • 21 replies
    • 3.8k views
    Flood and Flood's wife
  11. DaveyMames
    Started by DaveyMames,

    After about 24 hours of running a Full Scan it’s stopped on 99% complete with 7,099,557 files scanned with less than a minute left to complete the scan. That file count hasn’t changed in several hours. Why won’t the scan complete? iSwift Technology and iChecker Technology are enabled. I have Windows 7 64-bit with SP1.

    • 2 replies
    • 9.3k views
    Flood and Flood's wife
  12. SOB666
    Started by SOB666,

    Im blocked from my own Gmail account by Security Cloud while using Edge, same happened when i tryed to connect Destiny Item Manager, plz fix these ASAP! I need to access my email without uninstalling your software! I tryed turning it off, also deleted your extension from Edge, nothing helped. it just says at the bottom of the browser page ‘waiting for me.kis.v2.scr.kaspersky-labs.com...’

    • 1 reply
    • 2.8k views
  13. Guest #19617
    Started by Guest #19617,

    I have been using Kaspersky for a little over a year now and all of the sudden now I have a notification telling me to turn Hardware Virtualization on. It has been enabled and working since when I first installed cloud free. Now its telling me its turned off the reason is “Hardware Virtualization is not available. The operating system is found not to be stable when using hardware virtualization. I did a google search for this problem and the only thing I could find were 2 threads saying this was due to a bug. Is this problem a bug or some sort of other issue?

    • 1 reply
    • 1.1k views
  14. Domm
    Started by Domm,

    I’m using Kaspersky Security Cloud Free and after installing some basic programs programs (clean windows install) I noticed that HW virtualization is disabled. I have no Windows Hyper-V installed: However I have installed VirtualBox and Android Studio with Android Virtual Device. I’ve tried uninstalling them both, but It didn’t help. What should I do to enable HW Virtualization? VirtualBox works fine. It’s not Hardware issue.

    • 2 replies
    • 2.3k views
  15. amralaa

    I bought Kaspersky Security Cloud Personal and I want to know whether there is a difference in protection and whether I can be reassured with Kaspersky Security Cloud Personal

    Flood and Flood's wife
  16. ATraveller-73
    Started by ATraveller-73,

    hello, I recently installed Kaspersky and I’m trying to understand the functions provided. In short, the WiFi monitor keeps showing that my television is connected, on both my phone and my computer, both of which are on the 5G network. Looking through the details, I can see that the IP address and the MAC address are correct, but my TV should have all WiFi connections disabled. Also, I’m seeing it as being online unrelated to whether the TV is online or not. Looking just at the router interface, it is connected to the Ethernet Interface, and is off when the TV is off etc. I can’t see it on the WiFi interface at all. Out of curiosity, I did a tracert to the in…

    • 3 replies
    • 2.2k views
    ATraveller-73
  17. PerOle

    When running Kaspersky Free AV today on my imac, it detected a malware called HEUR:Trojan.Script.Generic. However, when trying to solve this issue, Kaspersky Security Cloud returns the message that it cannot disinfect the object since : The object cannot be found. Only choice is to ‘skip the step’. However, the problem is still flagged in the security cloud overview as ‘not resolved’. I am running Windows 7 on an imac (bootcamp). Has anyone experienced this issue ? And how did you deal with it ? Can it simply be a false positive ? And if so, how do I find out ?

    • 3 replies
    • 2.3k views
    Anton Mefodys
  18. cheesecake
    Started by cheesecake,

    Hi Today, I saw two pending issues for me to resolve on my Kaspersky Security Cloud Anti-virus. Trojan.Script.Generic was detected in the Profile (AppData\Local\Mozilla\Firefox\Profiles\z6klobqk.default-1578493695352\cache2\entries\CE7D3D660289BD98546FCE59E36ACD6A4277FE8E ) of my Firefox browser. So I clicked the button to resolve the issues. After that. I did a re-scan of my computer and found nothing. Here are some questions: How did the Trojan script got into the browser in the first place? How did it bypass the anti-virus? I only saw the issue when I was checking something else and saw the “exclamation mark” on the anti-virus icon. Why is there no pop-up screen …

    • 9 replies
    • 5.3k views
  19. Frrigistune

    Does the signature have to correspond with the date I installed the program, or something else?

    • 2 replies
    • 1.5k views
  20. mantra

    hi 1. how can I exlude a file mask or a file type like mp4 or pdf ? via settings → exlusion? 2. how can i know what files are scanned by avp ? i mean all the files scanned by kaspersky file antivirus (the real time scanner) thanks

    • 2 replies
    • 1.1k views
  21. Guest

    How can I swith to Kaspersky Security Cloud FREE after the expiration of trial version? I do not want to reinstall the application, since I have my passwords there. Thank you

    • 1 reply
    • 6.6k views
    Flood and Flood's wife
  22. Guest #18523

    how can i tell if someone is doing an MITM or metasploit attack on my PC can kaspersky prevent this? is there a way to trace back who they are? ty

    • 4 replies
    • 1.3k views
  23. EeID
    Started by EeID,

    I installed kaspersky with my VPN on accidentally and now it’s french language. How can i change it to english?

    • 0 replies
    • 890 views
  24. Sweet November
    Started by Sweet November,

    How do I change the language in Kaspersky Security Cloud from English to Arabic?

    • 1 reply
    • 1.4k views
  25. keezus

    Hi. I’m asking this question to both Kaspersky over email and here on the forum. There is an APT that has targeted a man-in-the-middle attack against me. Because of this, my phone calls and emails are constantly being intercepted by the APT. This is a serious problem, but my question for now is this: how do I make phone calls and receive emails safely and securely without them being intercepted by hackers?

    • 4 replies
    • 1.6k views

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