After about 24 hours of running a Full Scan it’s stopped on 99% complete with 7,099,557 files scanned with less than a minute left to complete the scan. That file count hasn’t changed in several hours. Why won’t the scan complete?

iSwift Technology and iChecker Technology are enabled. I have Windows 7 64-bit with SP1.

 

Hello @DaveyMames, 

Welcome!

Please read & follow A scan task freezes or stops.

Please let us know the outcome? 

Thank you🙏

Flood🐳 +🐋

Yes my PC meets the min requirements for Kaspersky Security Cloud. 

I have these installed:

Windows 7 64-bit with SP1

Windows Installer. V 5.0.7601.18896

.net Framework 4.8

iSwift Technology and iChecker Technology are enabled.

 

Hello @DaveyMames, 

Thank you for the information!

So sorry for the delay😥

Please do the following: 

1. Confirm latest KSC version & patch(x) x=letter, is installed? 
2. Create a System restore point. 
3. Restore KSC to Default. 
4. Run a manual KSC Database update → allow it to complete.
5. Change Windows to run in Safe mode.
6. Delete all files in C:\Users\USER\AppData\Local\Temp   *USER* = your name
7. Delete all files in C:\Windows\Temp 
8. Return to Windows normal mode.
9. Important step → shutdown the machine using Shutdown, not Restart, power on, login.
10. Retest the original issue? 
11. IF the issue persists & if KSC is Premium or Personal, not Free, log a case with Kaspersky Technical Support, fill in Application malfunction, Scan task will not complete template. Support may request Logs, Traces & other data, they will guide you:

     

12. After submitting the case, you’ll receive an automated email with an INC+12digits reference number, then, normally, within 5 business days, a Kaspersky Technical Support human will be in touch, also by email, you may continue to engage with the Kaspersky Technical Team via email or by updating the INC in your MyKaspersky account.

13. Please share the outcome with the Community? 

Thank you🙏

Flood🐳 +🐋