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Kaspersky Safe Kids

Get help with Kaspersky Safe Kids for Windows, macOS, Android and iOS
  1. Dan i Jela
    Started by Dan i Jela,

    Greetings! I have just discovered that Safe Kids on Xiaomi phones is useless. On my daughter's Redmi Note 7 there is "Ultra battery saver" ( UBS from now on ) in shortcut buttons on top. If Safe Kids is activated/running and even if the phone is blocked by time limit,simply activating UBS and then disactivating it, Safe kids is no longer running and the app is useless. You have to restart the app and then reenable accessibility to make the app functional again.I tried every possible way to block this,but unfortunately no success. Off course,my daughter stayed quiet about this and was using the phone with app disabled for a few months until I realised what is happenin…

  2. TheMK
    Started by TheMK,

    I have KSK on all my kids' computers. For some reason, on one computer: HP laptop running Windows 11 using the Chrome browser, KSK seems to be causing Google Classroom to refresh constantly, making it functionally unusable. Classroom is safelisted and pulls up fine, but then just keeps refreshing. I've tried clearing the cache, restarting, etc. but nothing helps. If I pause KSK everything works totally fine. Any suggestions? Thanks in advance.

    Flood and Flood's wife
  3. Benoire

    Hi folks Has Kaspersky removed the ability for children to request extra time? We've got two different tablets (Samsung Galaxy S6 Lite & Lenovo Tab P11 Pro) with the latest version installed, v1.112.02, its no longer present when the device is locked, e.g. time schedule is used. Previous versions allowed the user to ask for extra time like on a PC but now this option is missing so the device is fully locked with only apps that are allowed when locked showing. If its been removed, can I ask why? If its a bug - is there a timeframe to fix? Thanks

    Flood and Flood's wife
  4. Cocana
    Started by Cocana,

    After setup Safe Kids I cant download any app from APP store. Before install was ok. I changed kid years to 20, but nothing changes on she's phone and safe kids app.

  5. ZeDuS

    on android device, the "Settings" app is counted for screen time, and it keeps being "active" even if the kid isn't using the mobile device. I'm trying to find a way to whitelist this app so it won't count as screen time but I don't find where to change it. In all places I've found I can set it to "Allowed", but that means it is still counted for screen time.

    Flood and Flood's wife
  6. Roberto Araoz
    Started by Roberto Araoz,

    My kid revoked the accessibility permissions, I tried to allowed them manually but the option is disabled, what can I do?

    Flood and Flood's wife
  7. Simsalabim
    Started by Simsalabim,

    I set up Safe Kids, chose to limit adult websites, but it does not block them on Chrome, with Macbook on mac os sequoia. Help please.

    Flood and Flood's wife
  8. Guest #89537
    Started by Guest #89537,

    My child has an iPhone and i have an Android. Kaspersky Safe Kids sounded like a great option and the website + setup were so convincing we decided to pay for the subscription. After the payment, we were stunned to find out that the app was barely similar to the website one because apparently, for all the functions to work, I had to configurate something in the Apple ID settings. It was paid from my daughter's money and she felt pretty sad when she found out the app wasn't truly like what we saw earlier.

  9. tarquinn

    First of all I should say that I searched forum about this issue. Found this and this topic. I disallowed "settings" from my account; set necessary permissions and everything suggested at those topics. No avail. I figured out how my kid bypasses ksk but can't find a solution. Main problem is "screen overlay notification" . Spoiler Here is the bypassing scenerio : Kid restarts his phone (Samsung Galaxy A35 Android 14 and OneUI 6.1) Until KSK kicks in which is a long time, he quickly taps to some disallowed app Application starts. KSK kicks in and tries to block app. Android System notificati…

  10. meteozond
    Started by meteozond,

    Unfortunately KSK interface is not very user friendly and requires a lot of manual actions. It could be useful to have Model Context Protocol interface for LLM integration to speedup typical actions.

  11. Haugud
    Started by Haugud,

    Hello, I'm having a problem after installing the safe kids app on a Samsung S22 Ultra and Samsung S25+ After pulling the notifications tab down on the phone, a white screen shows up in the background and the rotation lock on the phone is ignored. So if the phone is upright there's no problem, except this white background appearing but it's no problem. However if the phone is even slightly tilted the phone will keep rotating back and forth between landscape and portrait mode in a loop, untill the phone is upright again and it stops. I've made a recording of the issue here and tried turning on and off the rotation lock with the same issue happening: https://p…

    Flood and Flood's wife
  12. Guest
    Started by Guest,

    Is there no way to “Stop now” kind of feature? If the kids are grounded, or if we just want to disallow screen time for the day? I feel like this is such a basic feature, and I cannot find it.

    Flood and Flood's wife
  13. ChrisR
    Started by ChrisR,

    I have an issue with location services and the App being unable to locate both my kids iPads (IOS 18.4.1) despite recording time and apps they are using in Australia. Location services are turned on, on all devices and in family sharing…..so frustrating.

    Flood and Flood's wife
  14. xtrung
    Started by xtrung,

    My kid device wrong alert time limit. I have set 3h / day but it always limited after 1h I have reinstall app but it still not resolve it. PLease help me how can I do?

    Flood and Flood's wife
  15. Mateus Scheper
    Started by Mateus Scheper,

    Hi! How can I block apps based on a schedule instead of a daily time limit? The closest I found was blocking apps by duration under Settings > Apps. Thank you!

    Flood and Flood's wife
  16. vietchuong2018
    Started by vietchuong2018,

    Kaspersky safe kids is slowing down web-browser!. Can anyone explain the "Enable" safe kids, the browsing is very slow. After turning off the safe kids application, then browse the web normally. I ask Kaspersy to fix this bug.

  17. emrexvdc
    Started by emrexvdc,

    I encounter the loading error in the child settings in the Kaspersky application. The same problem occurs in all menus. I also tried from different devices but it does not work. I am trying to set a time limit.

    Flood and Flood's wife
  18. Pkzip
    Started by Pkzip,

    Hello, just happened that Safekids app on my Android phone, web login, and PC "I'm a parent" login are all not working. Is login authenticate server down? Please help! Best regards Alan

    Flood and Flood's wife
  19. paukaye

    I’m sure someone else must have asked this question, but if they have, I’m having trouble finding it. There is a certain educational app that I want to allow my child to use independently of his daily screen time limit. I believe that I’ve successfully set this up within the Safe Kids settings. My question is: If he uses this educational app before his screen time limit is reached, does his use of this app count towards his screen time limit? (If it does, that is somewhat problematic because it would discourage him from using this app earlier in the day because doing so would stop him from being able to play games later in the day.) Thanks in advance.

  20. Hieu
    Started by Hieu,

    I install KSK on my son laptop. But it only record 7 mins then freeze and doesn't record any more information (using time, using apps, browse history...) Please check picture in attached file. Can you help me to fix this issue? KSK with license 1 year, newest version I just downloaded from homepage of Kaspersky, windows 10 home KSK parent version installed on Samsung Fold 6 phone. Thank you,

    Flood and Flood's wife
  21. DukeC

    Hi, I have two kids and their devices installed and managed with Kaspersky Safe Kids. The problem is some time those devices can't unlock or lock when I've change the limitation time or schedule. Both my device (IOS) and those devices (Laptop installed windows 10) connected to internet (on different location). Today they called me from school: dad, please open my device - I need to do excersise - The locking status is open at this time (eventhough I turn of device monitoring) but on his device the time show on lock schedule. I guess it is network connection, or some case he use VPN - please tell me the situation causes this issue

    Flood and Flood's wife
  22. MWonder
    Started by MWonder,

    Hello, I currently have 100 days left on my current subscription for Safe Kids for 3 devices/users Last year I had purchased another year subscription for 1 device/user and recently added it to my subscriptions, but it remains "not in use" and I'm not sure how to incorporate it without losing my device/application settings on my in use subscription. So next to my 100day in use remaining subscription, I have the new 365 day subscription but shows "not in use". I wish to add my one additional year, 365days of support for 1 device/user that is currently covered with 100 days remaining.

  23. Tim M
    Started by Tim M,

    Hello All, I want to allow my kids to have YouTube, but I want to limit them to 1 hour per day. Is there a way to do this with Kaspersky Safe Kids? Thanks.

    Flood and Flood's wife
  24. JR69

    This problem began occurring in the past few days on two separate devices running KSK (an older Samsung Galaxy S10e, and a brand-new Galaxy S24): when performing a simple Google search in the Chrome browser, the search results page keeps reloading constantly in an endless loop. When pausing the KSK app, the problem goes away. This video shows what is happening: https:// tali . com/shared/Kaspersky_Loop.mp4 (watch until the end). Is this a new bug? Any way to fix it? It's driving my kids crazy. Thanks.

    Flood and Flood's wife
  25. Paul Watts

    See above. It's a PC running Windows 11, it has an admin (me) and my son is the user. He doesn't know my admin password. He is able to disable Safe Kids by deleting files from his temp files folder. See this on You Tube that I found, maybe this is what he did.

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