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Kaspersky Password Manager

Get help with Kaspersky Password Manager for Windows, macOS, Android and iOS
  1. mze dsdd

    I followed the software prompts and installed this password manager in the browser. I entered the correct master password, but it shows an error. I then deleted the password manager and reinstalled the password manager, but he still showed that the master password was wrong. Later, I even reset my master password and entered the correct master password, but it still showed that the password was wrong. Including my many comments in the edge extension store are also in the same situation as me, and the master password is wrong. Why? Because I am Chinese, I use translation software to translate my question into English, and the Chinese is as follows: 我按照软件提示的操作,在浏览器安装了这个…

  2. Brian C Fischer
    Started by Brian C Fischer,

    I have multiple Google Chrome profiles for different areas of my life (work, work 2, church, school PTA, etc.). Each has its own email address for the purposes of logging into the features of Google Chrome such as bookmarks. I have PWM as part of my Total Security suite, but Chrome only allows me to load the extension for one of my profiles. Curiously, the email address for the profile that allows the extension to be loaded is not the email address associated with my Kaspersky account. Thoughts? I am able to do an end-around by opening the PWM app and cutting and pasting usernames and passwords into pages on the other profiles, but this is several extra steps. …

    Flood and Flood's wife
  3. jtv1
    Started by jtv1,

    Dear Kas Community Support I have noticed today that I my Kaspersky Password Manager on my PC is not logging in with my password, but my phones Kaspersky Password Manager does login with the password I have for my account. I have just noticed that my Total Kaspersky will not update the either. I have been having some other issues in the last month. My Windows and Java hasn't been updating for the past month and I uninstalled the Java to clean install and it hasn't been able to install since. Today I also noticed that I no longer have any space on my 1TB SSD, like something has been filling up my SSD. Why would I be able to login on my phone b…

  4. Dheeraj

    Hi there, is there a way to turn off the password manager asking for the main password every time I try to enter a password from another app on iOS? i don’t have access to a desktop and can’t find the setting in the app. thanks,

  5. VladN

    Given an existing website account for “http://domain.tld”, when trying to create a new website account for same domain but different port, like “http://domain.tld:8080”, i am asked to merge the credentials although due to the port I would expect them to be considered two different websites. This becomes problematic when the two websites have same username but different passwords. So is this expected behavior or can this be considered a bug?

  6. esahin

    Hello everyone, The overall performance of the application is average or slow most of the time. Filling in passwords when I go to a website is slow, I'm waiting 5-10 seconds. Saving passwords in the browser is much faster. Also, using the KPM UI is not responsive as I expected. Click actions take ~0.5 seconds. Scrolling through the accounts page is slow. Delete, update etc. actions take ~1-2 seconds. I want to use KPM but it's slowing me down. Unless there are plans to improve performance, I have to switch to another application. Alternatives of KPM are much faster. I hope there are some plans for the performance. Operating System: Windows 11 Pro, 22H2…

  7. Saptak

    Kaspersky password manager is unable to autofill username and passwords in the samsung internet browser.This is a major issue because there are several samsung users, and samsung internet is the default browser on samsung devices. I earlier used dashlane which didn't have such a problem.

    Flood and Flood's wife
  8. Vui

    My Kaspersky Password Manager (KPM) extension was suddenly work incorrectly although it was normal yesterday. This morning, I can't unlock my KPM extension on my Google Chrome though I typed correct master password. I tried to unlock my KPM PC app using that master password and it was fine, but the KPM extension still was not unlocked. I also reinstalled the extension but nothing changed. What's happening with me? Could you suggest me some ways to fix that? Thank you very much!

  9. SAJFLADD
    Started by SAJFLADD,

    Hi, I'm using KPM vs: 23.0.0.1051 / 1686048945_7385 / 1.0.523.0-0.8.3.0_1 on Windows 11 Home, vs 22H2, OS build: 22621.1778 KPM Autolock is set to lock after 5 minutes but it doesn't lock at all automatically, so any ideas how to get it to autolock? Thanks

  10. web2y
    Started by web2y,

    The kpm application does not start. Reinstalling does not help. The browser extension doesn't work either. The field for entering the master password shows, but after entering it, it asks you to enter it again. And it happened exactly after I decided to delete the saved passwords from the browser ?

  11. ik8ozv
    Started by ik8ozv,

    Greetings, KPM hasn't worked for me on some sites for a while now. For one thing, I created an account to access the modem, but accessing the modem near the credential fields no longer appears the KPM key symbol and yet I repeat before it worked when entering in the password archive there is still this account with the credentials. Can anyone give me some pointers? Thank you Enzo

  12. Leonideez
    Started by Leonideez,

    I need to link my user name and passwords for logging into applications to the user name and password for logging into a website. I also need to link the same username and password across multiple websites so when I update one, they all update. The current instructions, Linking accounts (kaspersky.com) , have you click an option that does not exist in version 10.

    Flood and Flood's wife
  13. mocean

    They want to call me from Malaysia at $2/min. No one on chat could help. My only option is to email?! The low level tech clerk tells me ALL Kaspersky support is in Malaysia making a phone conversation prohibitively expensive. There isn't one single Kaspersky call center person I've contacted in Malaysia who is capable of understanding technical issues. They're hard to understand due to their accent and headphones degrading the quality of the call. They have no answers. They have no solutions. They have no guidance. They have done zero to support KPM because they have no idea what the issue is, after THREE days! Does anyone know of a way to speak to a high leve…

    Flood and Flood's wife
  14. mocean
    Started by mocean,

    Tech support was worthless. I'm close to uninstalling all copies of KTS from all my client's computers due to acutely bad tech support. Kaspersky took over my client's computer while I was watching. No solution. He said they'd escalate it. I got a call from Malaysia. At $2/min, that's a call I can't take. I thought I'd try here before moving my clients to a different solution. Client's husband (dementia) changed the password to KPM. Client can't get in. Downloaded a fresh copy with a new password. Went to import from backup copy 08/2022. Kaspersky states copy is too old and was for an earlier version, so can't import backup. I uninstalled all Kaspe…

  15. grendizer
    Started by grendizer,

    Tech support says there's no way to import from Sticky Passwords but perhaps there is? Anyone found a way? From Sticky passwords I can export to text, html, xml... I tried to convert XML to CSV through Excel but I didn't succeed. Thansk

    LandonCantrell
  16. Sac
    Started by Sac,

    I am using the app on ipad 16 i imported passwords from chrome i want to clear my vault and start fresh with manual entries

  17. k.semrad
    Started by k.semrad,

    The Kaspersky password manager got damaged on my computer (it was impossible to open it, I tried for a few days with no results). I was forced to delete it and install it again, but the installation did not even start and the "unknown error" occurs. Is there any know solution?

    Flood and Flood's wife
  18. ibrahimaswadeh
    Started by ibrahimaswadeh,

    hello, kaspersky password manager not detecting edge canary and edge dev

  19. adelaide

    Hello I'm running Kaspersky Total Security 21.3.10.391 (j) on Windows 10 Version 22H2 (I feel I should point out my hard drive is currently failing). Last Thursday I got a Windows notification from KTS saying "Login to your My Kaspersky account has been detected" which was a mystery to me, until I figured out it was probably a tab open to My Kaspersky which had refreshed as I'd sped by it and "re logged in". I do, however have 2fa turned on, so this still concerned me. I changed my MK password and also my Kaspersky Password Manager Main password out of an abundance of caution. A few times now in fact. One reason is that the notifications have happened again when I ce…

  20. red042
    Started by red042,

    I'm using Windows 11 I am using version number 21.9.6.465 of Kaspersky Premium When I try to import a .csv file it shows up with this error whether I make the file a txt or a excel file. I'm trying to import my passwords from NordPass into Kaspersky. Please help

    Flood and Flood's wife
  21. sourvad

    I have noticed recently that upon generating a password using the password generator, and then accepting the generated password (closing the KPM generation window), would cause in quite a few cases to show password strength as "Medium" in the website view stating the reason password should not contain commonly used combinations. However, the password strength in the KPM window (while generating) would show up as "strong". Not sure if this is a bug, but if the password is of medium strength, it should not have been generated at all. If it is indeed a strong, then should not show up as medium in the website view. I have attached the password generation rules screenshot…

  22. Kakael777

    Kaspersky password manager extension remains inactive in safe browsing window (in all browsers). How to activate the extension?

  23. Herbie
    Started by Herbie,

    I can no longer use password manager to open website on my android samsung 10 mobile phone. I can see and edit all entries but if I select one then press "Open in browser", it just displays "No apps can perform this action" at the bottom of the screen. It still works fine on Windows 10 desktop. Any ideas?

  24. jozeee

    It makes no sense to me that, Kaspersky is asking me to renew KPM in April when I purchased Kaspersky Total Security in Sept., which included KPM an Total Security doesn't expire until Sept. Thank you for your time.

  25. Guest #46760
    Started by Guest #46760,

    My KPM keeps shutting down/signing out every 20 to 30 seconds. I have updated operating system (macOS Ventura 13.3), browser (Chrome) and KIS/KPM to the latest available. Still shutting down. Anyone know why or have a fix?

    Flood and Flood's wife

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