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Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. PeggyBaker
    Started by PeggyBaker,

    Hello, Every time I have hangout meeting, 5 min into it my mic and audio stops working, and I get attached message. I tested everything, changed mic/audio settings, restarted computer, restarted chrome, reinstalled chrome- nothing works. It's been going on for weeks now. Please help fix it. Thanks.

    • 1 reply
    • 1.3k views
  2. Timur Born

    Hello. Could some of you please try to reproduce the following freeze bug. When you switch the “Trusted Addresses” entries on/off often enough the KIS UI freezes at full CPU load on one core. It doesn’t happen every time, it doesn’t happen immediately, but it does happen at one point. See the following animated GIF for a demonstration: Thanks in advance!

    • 6 replies
    • 1.2k views
  3. Snowwolfboi
    Started by Snowwolfboi,

    anyone who can send me a 100% correct link to download the kaspersky 21.4 beta

    • 0 replies
    • 901 views
    Flood and Flood's wife
  4. sphynks211806

    Hello Everyone, while watching a twitch stream and having the discord page open (i did nothing at the time, did not click any link etc.), i received a message that Kaspersky blocked a suspicious download of “Trojan.BAT.Shutdown.u”. Since i dont use any chrome extensions other than the Kaspersky one and in general try to be as careful as possible, iam pretty irritated how and why this happend. A complete scan does not end up with any hit, but that still leaves me with the question how this download could start in the first place. if anyone can explain to me how this can happen and what further steps i can take to ensure iam safe, i would highly appreciate it. The Kaspers…

    • 3 replies
    • 2.5k views
  5. alimohd
    Started by alimohd,

    hi i’m always receiving like this message this device is locked please return to its owner, one time i was sitting and was not using my mobile suddenly the screen turned on with green background and showing this massage , and today also i was using google map with navigator was open by phone and it show me this message again, what dos it mean ?????? attached screenshot during this case !!!!!

    • 5 replies
    • 8.8k views
  6. tanya

    Hello, I develop desktop software. My software has updates funtionality. I call installation (.exe) from my custom code with /qn parameter for installaing updates. When intallation is run the following error occures: The following applications should be closed before continuing the install. When installing the same application not from my custom application (but by clicking .exe) and without /qn flag no issues occur. What is the reason of Kaspersky error exactly in this case and is it possible to avoid it? Looking forward to hearing from you. Best regards, Tanya

    • 1 reply
    • 1.5k views
  7. Snowwolfboi
    Started by Snowwolfboi,

    hi guys i wonder what is the best settings on KIS for best protection but also best preformance on the program. Why i ask this is because when i scan with the program on my desktop is freeze sometimes.

    • 0 replies
    • 723 views
  8. Snowwolfboi
    Started by Snowwolfboi,

    Hi kaspersky mods/fans do u guys know when i have installed my KIS and it opened but after restart my KIS not open its only at, loading the application.

    • 2 replies
    • 957 views
  9. farhanakhtar

    I can’t create technical request. The Application and System info field shows ‘No result found’. I tried it from several accounts. What is the main error actually ?

    • 6 replies
    • 1.3k views
  10. James28
    Started by James28,

    Hello, I have Kaspersky on both of my children’s MacBooks. MS Teams is working for their home schooling but Kaspersky seems to stop the assignments from loading. This seems to be a sporadic problem but always immediately resolves itself when I turn the protection off. Does anyone have a permanent fix for this rather than turning it off? Thanks

    • 4 replies
    • 1.6k views
  11. Lemarque
    Started by Lemarque,

    When I click on a news story that has/is a video it doesn’t play. If I Pause Protection, it does play and these news videos all have a lead in advertisement. I’m not certain which option in KIS to disable. I’ll suffer thru the Ads to see the video. Would someone advise which setting needs to be changes? Thanks - Lance

    • 2 replies
    • 1.3k views
    Flood and Flood's wife
  12. sososztaly

    My Galaxy S9 was stolen, but I can't locate. I can't lock it either. I can not speak English, only Hungarian. Thanks in advance for your answers.

    • 1 reply
    • 774 views
  13. Tom Wong

    When I opened the safe keyboard option. My keyboard would be disable for input when I am not opening any of the bank or password required software. Many users will just disable this option to avoid this situation. However. this should be a feature of Kaspersky instead of a bug. Is there any option/release-post I missed for this issue?

    • 5 replies
    • 2.1k views
  14. user9000
    Started by user9000,

    My mouse is jumping all over the place since a update to Kaspersky Internet Security. I was looking at the mouse drivers and I found a driver klmouflt.sys 15.1.202.0. Why is there a driver by Kaspersky for my mouse? Is it the problem with my mouse randomly moving all over the screen? thank you Windows 10 1803 Microsoft wireless mobile mouse 3500 Dell XPS 15 9570

    • 12 replies
    • 7.7k views
  15. AryanK
    Started by AryanK,

    I really don’t want to see Kaspersky Shields icon everywhere I go. Isn’t there a way you can make it so that only dangerous website are shown with Red Shields. This is getting quite annoying and This can be only disabled by switching off the kaspersky Anti-banner feature. Anti-banner is a good ad blocker. Quite useful. But something should be done about these repetitive logos appearing everywhere.

    • 3 replies
    • 4.9k views
  16. R4ndy84

    I installed Kaspersky on my Mac and my internet stopped working. So I uninstalled but my internet still won’t work. I have restarted the Mac several times as well as the router. WiFi is working no problem on other devices. I have changed my DNS, checked timezone, made sure Kaspersky is uninstalled but it still won’t work. Can anyone please help? TIA

    • 0 replies
    • 777 views
    Flood and Flood's wife
  17. Apal
    Started by Apal,

    Here is the link : "https://www.y2mate.com/en92" In this link, kaspersky doesn’t block a redirects which are phishing and malicious don’t know. Is Kaspersky’s detection ratio so low that it can’t block websites of a trending site which can be found by simple google search ? Device :- Windows 10 21h1 Internet Security 21.3.10.391(f)

    • 39 replies
    • 7.1k views
  18. Jonathan212
    Started by Jonathan212,

    Hi Community, Recently, I viewed that discounts, for some Kaspersky applications, are available ONLY to new users. Might someone help clarify what a new user is? Is a new user for someone that selects a different Kaspersky application? For example, I have Internet Security and update to Total Security? Is a new user someone that has never bought a Kaspersky product in their lifetime? Is a new user someone that has not had a Kaspersky application in over a year? Maybe there is already a link to his question and I did not find it. Thanks for your input and insights.

    • 2 replies
    • 1.4k views
  19. CaptSteel

    I recently started using a new computer, so that meant installing Kaspersky (Internet Security) as a fresh install with all default settings. Yesterday, Kaspesky Software Updater wanted to install an “update” to Dropbox. I allowed it, and it wiped out my previous version of Dropbox and reinstalled a fresh version. That meant that it deleted the Dropbox directory in my user profile with all local files (Dropbox cloud files are unaffected), and needed to be reconfigured (Selective Sync) and re-download many GB of files from the cloud. I recall having this happen a year or two ago on a previous computer. At the time, I sent some angry messages to Dropbox, but it turne…

    • 2 replies
    • 1.5k views
    Flood and Flood's wife
  20. HopP2
    Started by HopP2,

    can kaspersky get rid of trove spyware

    • 4 replies
    • 818 views
  21. Timur Born
    Started by Timur Born,

    Sometimes support asks customers to run GetSystemInfo even for easy questions (like why does AVP.exe connect to site xy). I noticed that this is done via an unencrypted zip over an unencrypted e-mail exchange. Is there no encrypted channel to upload this sensitive data? Among other things the zip includes the name of my computer, Firefox computer name, all IPv6 addresses of my computer (ipconfig) and KIS settings (what is enabled/disabled). It also includes information about what bank offered me how much money over what periods of time. This is because these are encrypted PDF files that include this information as names that are listed in KIS log files as not being scan…

    • 5 replies
    • 1.3k views
  22. Timur Born

    Hello. I noticed that KIS scans Lua files when the option to scan by “file extension” is enabled. Is this due to malware like “Linux.LuaBot” or “ProjectSauron” or does it scan for things like Roblox malware scripts?

    • 0 replies
    • 978 views
  23. thulag
    Started by thulag,

    Hi i want to start running a online forum on wordpress, i was just wondering if i can have kaspersky security my site and forum? whats the name of the product i need to get?

    • 1 reply
    • 930 views
  24. Timur Born
    Started by Timur Born,

    Does the (consumer software) KIS protect against fileless attacks or do only enterprise products do so?

    • 6 replies
    • 1.3k views
  25. Timur Born
    Started by Timur Born,

    Hello. Is it intended that KIS only uses about 4 concurrent CPU cores/threads for on-demand scans (e.g. context-menu scan)? There are 12 physical / 24 logical cores on my CPU and KIS only uses a small part of that. As a consequence KIS is relatively slow for on-demand scans. Here are some comparison numbers for my C drive (496298 files, including installers and archives): xxxxxxxxxxxx : 4 min 16 sec, 1101467 files xxxxxxxxxxxx : 5 min 4 sec, 1451487 files xxxxxxxxxxxx (single thread!) :11 min 58 sec, 812339 files Kaspersky: 12 min 47 sec, 938712 files Thanks and regards.

    • 6 replies
    • 1.4k views

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