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Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. JPEKaspersky
    Started by JPEKaspersky,

    Good evening everyone. The problem returned, the database was updated to the database distribution date of 01:01 AM. I'm in the CET-1 time zone and my current time (07:50 PM), and so my KIS hasn't updated for 18 hours. Someone is in the same situation as me, or I have a bug in KIS. JP

    • 4 replies
    • 942 views
  2. Guest #26494
    Started by Guest #26494,

    I’m running an M1 Macbook Air with KIS for the Mac, version 21.1.0.150© . To test the product I D/L about 50 malware samples from Objective-See. When I unzip the malware, KIS real-time protection doesn’t appear to do anything on the majority of the samples. Only when I manually scan these samples ar they detected and blocked. Shouldn’t real-time protection catching these?

    • 1 reply
    • 667 views
  3. jahcpa

    I am using a trial version of Kaspersky Internet Security version no. 21.3.10.391 (f) on a computer running Microsoft Windows 10 x64 Build 19043. My question concerns the yellow event warnings on the attached screenshots for System Watcher and File Anti-Virus reports. Should I be taking some action to eliminate the warnings?

    • 2 replies
    • 1.3k views
  4. D14BL0

    Hi I vulnerability scan automatically each week. When I went to check the exact settings I found that although the scanning was happening Kaspersky wasn’t notifying me that there were vulnerabilities. Do I need to manually check each week or would kaspersky have brought it to my attention after a while. Many thanks.

    • 4 replies
    • 953 views
    Flood and Flood's wife
  5. Danila T.
    Started by Danila T.,

    This article concerns: Kaspersky Kaspersky Security Cloud Kaspersky Internet Security Kaspersky Secure VPN Connection Kaspersky Password Manager Kaspersky Safe KidsKaspersky applications for home now support macOS 12 Monterey Note: You should use latest version of our product.

      • Like
    • 0 replies
    • 3.6k views
  6. Mitra Dimova
    Started by Mitra Dimova,

    Dear team, I want to uninstall Kaspersky Kids from my child Macbook. I tried everything you list in your help and here. It says Locked. Thank you, Mitra

    • 0 replies
    • 1.1k views
  7. xariadb
    Started by xariadb,

    My chrome extension used to work until March when there was the whole issue with the extension being greyed out for everyone, but that has been resolved, yet mine still won’t work. When I click on the extension after downloading it through the app it shows that its not connected to the app. (see picture below) I have uninstalled chrome and reinstalled it multiple times and nothing has changed. How do I fix this?

    • 4 replies
    • 1.7k views
  8. LisaMechelle7
    Started by LisaMechelle7,

    How can I add other devices to my account?

    • 0 replies
    • 679 views
  9. Gaz

    Hello all, I want to Cancel Kaspersky Auto Renew but when I checked my Kaspersky Account and it really shocking to see NO CANCEL Buttons to Cancel Kaspersky Auto Renew because I am selling my old computer as that reason why. My Kaspersky run out in May 2022.

    • 8 replies
    • 1.5k views
  10. Henrri

    Billing information form does not include my country Venezuela, so It doesn't let me proceed with the purchase

    • 2 replies
    • 1.2k views
    Flood and Flood's wife
  11. Jim302

    How do I change my debit card number so Kaspersky renews automaticly when the time is out?

    • 0 replies
    • 637 views
  12. LOuDY

    I have 315 days remaining my Kaspersky licence. O formatted my operating system to w7 to w10. It doesnt allow re install and re Activation code. What should i do?

    • 4 replies
    • 826 views
  13. jahcpa
    Started by jahcpa,

    System Watcher warns that avp.exe was stopped for User NT|AUTHORITY\SYSTEM, and then started again for DESKTOP. These events happen every morning after rebooting system. KIS is running fine. Scans do not show any viruses or threats. How can I eliminate the task stopped event

    • 2 replies
    • 12.6k views
    Flood and Flood's wife
  14. ARMOUR
    Started by ARMOUR,

    hi Who is the official supply time of Kaspersky 21.4.20.669? please send me link installer kaspersky IS AND TS 21.4.20.669. regurds

    • 0 replies
    • 2k views
  15. bm100
    Started by bm100,

    I currently have a Kaspersky license for 3 devices (1 x Mac, 2 x windows). The license expires in a couple of weeks. If I buy a new product as a new customer, it is far cheaper. Will I be able to do this, then just type the activation code into my current product so that it renews for a cheaper price?

    • 2 replies
    • 1.1k views
    Flood and Flood's wife
  16. Danila T.
    Started by Danila T.,

    Kaspersky applications for home and small office now support Windows 11. More info: https://support.kaspersky.com/15806

    • 0 replies
    • 2.9k views
  17. Timur Born

    Hello. I noticed the following while testing KIS with Outlook: There is an option called “Connect Microsoft Extension” (default enabled) and there is a corresponding add-in installed in Outlook. Disabling this option decreases KIS CPU load while IMAP transfer is happening. What benefits does the add-in/extension connection offer in return for the increased CPU load?

    • 4 replies
    • 1k views
  18. DakotaC47
    Started by DakotaC47,

    I opened Thunderbird to find that the folders I had created under the Inbox had all disappeared (I had simply added folders for the year in question...2021, 2020, 2019 etc and I place emails I wish to save in the year they were created). I am still receiving emails as normal. The suggestion is that Kaspersky may be involved in some way. Any suggestions would be most appreciated as to how I get my folders back. Cheers

    • 1 reply
    • 1.6k views
  19. sjoeii
    Started by sjoeii,

    Hello Kaspersky friends, On my phone I have the latest version of Kaspersky internet security Android. My version has the usual GUI. On the Kaspersky website I see there is a different GUI. What is the difference?

    • 3 replies
    • 1k views
  20. MatthewI
    Started by MatthewI,

    I got an SSL handshake error when trying to run the following wget command (GnuWin32): wget --no-check-certificate https://example.comTerminal output: SYSTEM_WGETRC = c:/progra~1/wget/etc/wgetrc syswgetrc = C:\Program Files (x86)\GnuWin32/etc/wgetrc Resolving ... Connecting to ... connected. OpenSSL: error:14077410:SSL routines:SSL23_GET_SERVER_HELLO:sslv3 alert handshake failure Unable to establish SSL connection.I have tried adding the program into exclusions, but I still wasn’t able to solve the SSL handshake error. Even pausing my Kaspesky Internet Securty didn’t solve the error. Can anyone help with my issue? Thanks.

    • 1 reply
    • 2.3k views
  21. maryvan
    Started by maryvan,

    I’ve been advised that it can take months to get a website scanned. I’ve had this site for a few years now and it still is listed as no information on website safety. I’m wondering if I can ask for it to be scanned please? I hope this is the right place to ask. Thank you.

    • 0 replies
    • 829 views
  22. Timur Born
    Started by Timur Born,

    Hello. Is it possible to have KIS display the URL of a destination instead of just the IP when the interactive Firewall popup is used (not automated)? For example, one of my applications connects to api.ipify.org at start. But KIS only displays the IP and a reverse DNS lookup only tells me IP.static.webnx.com and WHOIS only tells me about an Amazon AWS service. So KIS does not seem to give me enough information to know where that connection is really going?!

    • 11 replies
    • 1.7k views
  23. snoopy
    Started by snoopy,

    Hi just wondering if anyone has heard of axie infinity, is it legit? and safe to download? thank you and im sorry for wasting your time i know its a stupid question :( https://axieinfinity.com/ and their wallet as well https://chrome.google.com/webstore/detail/ronin-wallet/fnjhmkhhmkbjkkabndcnnogagogbneec thank you very much for your time!

    • 3 replies
    • 8.1k views
  24. jahcpa

    I am using a trial version of Kaspersky Internet Security version no. 21.3.10.391 (f) I am using Microsoft Windows 10 x64 Build 19043 The attached screenshot shows 3 recommendations In Notification Center. My question concerns the 1st recommendation: ‘Secure traffic in Microsoft Windows Operating System is not monitored.’ When I click Learn more, the second screenshot appears, which discusses ‘How to add the Kaspersky root certificate to the Mozilla Firefox or Thunderbird certificate storage.’ Is this recommendation something I should be concerned about? Does it compromise my protection? I do not use Mozilla Firefox. I do use Thunderbird for email. Thunderbird is working…

    • 1 reply
    • 4.6k views
  25. decomplexity
    Started by decomplexity,

    If a 10-device one-year licence is applied to devices that already have Kaspersky Internet Security installed, does the lifetime of each licence starts from the installation date of the first licence to be applied, irrespective of the how much time is left on that device’s licence? For example, if the first to device to be updated with a new activation code has a licence that expires in 10 days time, does the lifetime clock for ALL the licences start from: now 10 days time one year from when each particular device is updated one year plus the time remaining on each particular device’s licence

    • 6 replies
    • 1.5k views

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