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KIS for Mac chrome extension not detected


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Hello,

I have KIS 21.1.0.150c for Mac, macOS Monterey 12.2.1. I have installed Kaspersky Chrome extension but in the KIS recommendations and in Preferences>browsers, it’s still logged as extension not installed. What did go wrong?

Any suggestion? Thanks

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Hello @cinweb

Thank you for posting back  & confirming KIS extension was automatically installed in Chrome, when the KIS app was installed👍

The documentation is vague (link in our first reply), for (MAC), KIS/Chrome, you could try to manually uninstall & reinstall the KIS Chrome extension, follow these steps:

  1. Go to Chrome extension Details, copy the full path from the Chrome store. 
  2. Select Remove - to remove the KIS extension from the Chrome browser. 
  3. Exit the Chrome browser.
  4. Empty the MAC Trash. 
  5. Shutdown/power OFF the MAC.
  6. Power ON the MAC, log in. 
  7. Make sure KIS is active.
  8. Start Chrome. 
  9. Go to the Chrome store & enter the KIS extension URL you copied earlier.
  10. Add KIS extension to Chrome. 
  11. Make sure KIS extension is enabled?

Please let us know the outcome? 

Thank you🙏, 

Flood🐳+🐋

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Hi Flood,

I did it twice just in case but the fix doesn’t work, at the first restart it’s going back to “Install security extension for Chrome’. I’ve noticed one thing if I look in Chrome web store for the Kaspersky extension, I can’t find it. 😶

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If I look in Chrome web store for the Kaspersky extension, I can’t find it. 😶

Hello @cinweb

Thank you for posting back & the additional information: when manually searching for the Kaspersky protection extension, it cannot be found in the store. 

  1. Please log a request with Kaspersky Support, on the support page select either Chat or Email, fill in Application malfunction, Other template; give support a detailed history, include screen print(s) & any error messages; support may request: logs, traces  & other data, they will guide you. 
  • If selecting Chat option, we recommend you request a copy of the chat transcript, make sure you fill in your email address AFTER the chat is activated by the Chat agent & complete the Verify your email address email AFTER the chat completes.
  • When it’s available, please share the outcome with the Community? 

Thank you🙏

Flood🐳+🐋

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