one part of the " report function " doesnt show a whole year's reports

[little vex]

likes the title,  and the kaspersky version is 21.15.8.493(a)  free version

 

heres the picture,and sorry for not english picture,because i didnt find a way to change whole kaspersky to english version

the function in pic_1 is "application anti-virus(i think?)" , too in pic_2;

the function in pic_3 and other function like "safe internet " ,"ems anti-virus", "amsi protect" , "update" and so on are all works good

just "application anti-virus" has this problem:

 

------ seems the whole year 2024 reports are not read in kaspersky application

i notice there are 2 button "update" and "export reports" 

"update" is useless, but "export reports" can let me read these lately reports in txt.

so its strange if " reports file " are not "damaged" and just one function in kas app cant read it . 

 

im not sure about if i saw its works fine in the early year, i just cant remember,but its in March , i seem its strange, and i realize there is  a problem

i just can guess may be "setting--read file" or "reports in file format damaged" ?

if there are any similar problems?

 

 

.

 

 

[Berny]

@little vex Welcome.

6 minutes ago, little vex said:

kaspersky version is 21.15.8.493(a)  free version

Please install on top Kaspersky 21.16 ?

[Flood and Flood's wife]

8 minutes ago, little vex said:

the kaspersky version is 21.15.8.493(a)  free version

Hello @little vex, 

Welcome!

1. Create a System Restore Point
2. Export existing Kaspersky Free configuration. 
3. Uninstall Kaspersky Free. 
4. Update to the current version - https://www.kaspersky.com/downloads/free-antivirus -  & recheck? 

Please post back the outcome? 
Thank you🙏
Flood🐳+🐋

[little vex]

On 3/31/2024 at 5:12 PM, Berny said:

@小烦恼 欢迎。

请安装在卡巴斯基21.16之上？

On 3/31/2024 at 5:14 PM, Flood and Flood's wife said:

你好@小烦恼, 

欢迎！

1. 创建 系统还原点
2. 导出现有的卡巴斯基免费版配置。 
3. 卸载卡巴斯基免费版。 
4. 更新到当前版本 -  https://www.kaspersky.com/downloads/free-antivirus  - 并重新检查？ 

请回帖结果？ 
谢谢🙏
洪水🐳 + 🐋

i update to 21.16.6.467,but it seem not works .

i will export the lately config in google drive( if possible in kas_forum ,tell me, or use email , its ok)

https : //drive.google.com/file/d/1gjXFrrY_KgHZJLgPqRAh5Rp8yLv6UuE9/view?usp=sharing

[Berny]

@little vex

What is the version of your operating system ?
Please clear your report + reboot ?
 

Spoiler

 

[little vex]

On 2024/4/1 at PM3点59分, Berny said:

@小烦恼

您的操作系统是什么版本？
请清除您的报告+重新启动？
 

  显示隐藏内容

 

its windows 10 family , 19045

-------------------

till now, it might works good. 

----------------------

here is the process

the first 40minutes (maybe 37)

after clear the reports, it seems nothing happened, and i try to download some "virus file" to make sure if that part of "reports function " works.

and still not work, just show " reports has been cleared" , other parts works good.

so i exit the " kas application " , but things still like it was.

i exit and restart app about 3~4 times, download "virus file" and detection and let "kas" to delete it.

"that part reports" still not show anything,

i just put it background and do nothing.

then , after 40minutes , some convention decect reports shows (havent restart my computer ) 

maybe " setting has self-repair " or just " reports file bugs" ? , tell me pls

and if needs somethings like setting now, tell me too .

-------------

till now, altough use "scan" then find virus will not show in "file anti-virus function" ( i doubt if the function logic in 21.16 has changed?)

other things can be reported.

thanks for help

🙂

 

 

[Berny]

@little vex

This a a strange issue 🤔 , for privacy reasons we don't request system logs and unfortunately Kaspersky Technical Support is not available for Kaspersky Free ...

[Flood and Flood's wife]

3 hours ago, little vex said:

i try to download some "virus file" to make sure if that part of "reports function " works.

and still not work, just show " reports has been cleared" , other parts works good.

Hello @little vex, 

Thank you for the information! 

1. Run the tests on this page: https://www.wicar.org/test-malware.html, post back the Report results please? 

• Also - while we are helping you - please change the Kaspersky Free GUI to English temporarily - open the GUI & press key combination SHIFT + F12 - when the system is re-started the original language will be restored.  SHIFT + F5 will also revert to Chinese. 

Thank you🙏
Flood🐳+🐋

Edited April 3 by Flood and Flood's wife
spelling

[Wesly.Zhang]

Hello,

Does this issue exist now？

[Shigure]

Hello

I also have the same issue,have you solved it?

[Flood and Flood's wife]

3 hours ago, Shigure said:

I also have the same issue, have you solved it?

Hello @Shigure, 

Welcome back!

We see there's a duplicate topic: 文件反病毒不再生成报告.

Please wait for their response. 

Thank you🙏
Flood🐳+🐋