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Wesly.Zhang

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  1. Wesly.Zhang's post in “卡巴斯基安全软件”上网管理中,如何举报让儿童/青少年身心健康受威胁的网站 was marked as the answer   
    Hello,
    你可以到这里反馈:https://support.kaspersky.cn/b2c/cn
  2. Wesly.Zhang's post in Exclusions doesn't work in Kaspersky Security Cloud Free was marked as the answer   
    Hello, @ccm58 
    There are three important thing.
    A: if you set a exclusion rule for a certain file, KL Product will still detect the file if you force scan the file which you have set the exclusion for. For example, You set c:\new folder\1.exe to exclusion rule. you use right-click item to scan 1.exe forcefully , KL product will still detect the file , ignore the exclusion rule.
    B: if you set a exclusion rule for a certain file path, such as c:\new folder\* , if you add malware name in the Object item, this is OK. if you scan new folder, 1.exe will be ignore by KL Product, There is no any detection information and add a reason for this behavior named “skip”. if you forcefully scan 1.exe, the file still will be detected.
    C: if you set a exclusion rule for a certain file, such as c:\new folder\1.exe. please set blank in Object item, do not use *. if you scan c:\new folder\, 1.exe will be ignore by KL product, otherwise, you scan c:\new folder\1.exe, the file still will be detected.
    No matter how you set it up, if you specify a file for forced scanning, the exclusion rules will be ignored. This is by design and not a problem.
    Regards.
     
  3. Wesly.Zhang's post in 卡巴斯基安全软件如何使用图中的【智能高速VPN】功能? was marked as the answer   
    Hello,
    大陆地区不提供VPN功能。
  4. Wesly.Zhang's post in WindowsPackageManagerServer.exe - error verifying signature was marked as the answer   
    Hello @Pica 
    I reply from KL support ( INC000013546979 ) said
    If I understand this sentence correctly, this file will be added to the list of trusted programs.
    Regards.
  5. Wesly.Zhang's post in How to repair the MBR was marked as the answer   
    Hello, @T,X
    Programs that change your mbr are not necessarily malicious programs, such as disk programs such as diskgenius. Why do you say it changes the mbr information? The key is to see what happens after changing the mbr information, locking the system and ransome you, because changing the mbr information is used to do this kind of malicious behavior. I believe this program does not have this behavior. I think this program set the boot item for you. not use mbr section.
    Just edit the boot.ini file in driver C root folder.
    Regards.
  6. Wesly.Zhang's post in 卡巴斯基与Chrome和Firefox浏览器冲突 was marked as the answer   
    Hello,
    清空报告后在看下,可以在本版块看到跟你遇到相同问题的。
  7. Wesly.Zhang's post in 开启脚本注入后网页轮播图出现闪烁的现象 was marked as the answer   
    Hello,
    检查下浏览器调试模式下的网络性能标签下,脚本的执行性能是否有问题。
    禁用所有插件后重启浏览器,仅仅启用卡巴脚本的情况下看下问题是否存在。
  8. Wesly.Zhang's post in Kaspersky Blocks Metadata download for Calibre was marked as the answer   
    Hello,
    I have tested the Portable Version 5.43 in my side, there is no problem at all. Here is the screenshot on the download metadata GUI. I think you can try this version to check connect issue or restore the KL product settings to default (Settings-->Manage Setttings).


    Regards.
  9. Wesly.Zhang's post in 在网上下载的运行脚本,最新版的卡巴斯基安全软件一直报毒 was marked as the answer   
    Hello,
    请将有关文件上传到opentip.kaspersky.com,如果对结果有异议,请选择 重新分析,留下电子邮箱并描述有关情况后提交。
    作为临时解决方案:
    https://forum.kaspersky.com/topic/置顶-教程-当卡巴斯基产品发生错误检测,我该怎么办?-6265/?do=getNewComment
  10. Wesly.Zhang's post in 返利网站跳转后被拦截,无法正常返利。 was marked as the answer   
    Hello,
    检查下 隐私浏览 与 反广告 报告日志。是否拦截了某些网页对象,将有关日志导出上传到这里。
  11. Wesly.Zhang's post in 儿童卡巴斯基的登录账号,如何切换? was marked as the answer   
    Hello,
    https://support.kaspersky.com/KSK/Win1.5/en-US/134464.htm
    参考这个文档关于儿童账号修改的注意事项。首先需要在我的卡巴斯基账号网站关于KSK设置中解绑儿童账号,然后才能更换儿童账号。
  12. Wesly.Zhang's post in 卡巴斯基安全软件开启后VPN无法使用,关闭卡巴后,VPN可以使用,怎么解决? was marked as the answer   
    Hello,
    请查看该帖:
     
     
  13. Wesly.Zhang's post in 办公OA必须安装Flash,和卡巴冲突,也无法选择忽略和例外,怎么解决 was marked as the answer   
    Hello,
    你可以使用任何老旧版本的flash,不要升级即可。
    简单方法:无锁区旧版本:https://www.lanzous.com/b417393
    具体详细操作方法:https://bbs.kafan.cn/thread-2123485-1-1.html
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