TimI Posted October 18, 2022 Share Posted October 18, 2022 (edited) Running Windows 10 64 bit. Have Kaspersky Total Security On Oct 16, 2022 I went on my AOL Gold account and deleted emails because I had been away for 2 weeks. Had no problems. On Oct 17 I tried opening AOL and it would not start. It would come up on the screen and just freeze before it just closed itself. I than got a notice from Kaspersky that I had a threat to my system that needed to be disinfected. After the disinfection occurred and restart was done my AOL was gone. I ran a full scan and also windows malware removal tool. Nothing was found. I then proceeded to reinstall from the internet my version of AOL Gold. After I tried to log on to AOL I get the same computer needs to disinfect a threat. Again it deleted my AOL from my computer. I tried a roll back but it would not complete the roll back to Oct 16. Was there a update done between the 16th and 17th that may be causing me this problem? Any help would be appreciated Edited October 18, 2022 by TimI Link to comment Share on other sites More sharing options...
jimvand2 Posted October 18, 2022 Share Posted October 18, 2022 I have KIS with very similar problem. Someone, AOL or Kaspersky, needs to fix something. Link to comment Share on other sites More sharing options...
Berny Posted October 18, 2022 Share Posted October 18, 2022 @TimI @jimvand2 Welcome. Can you please check your Kaspersky reports and post a screenshot from the Kaspersky notification. Link to comment Share on other sites More sharing options...
TimI Posted October 18, 2022 Author Share Posted October 18, 2022 Yesterday, 10/17/2022 11:02:26 PM Object deleted Aol Desktop Gold AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 11640 DESKTOP-QCINO62\Tim Active user Deleted: PDM:Trojan.Win32.Generic Deleted PDM:Trojan.Win32.Generic Trojan High Exactly aoldesktop.exe aoldesktop.exe c:\users\tim\appdata\local\aoldesktop\app-11.0.3922 Process Yesterday, 10/17/2022 11:02:26 PM Object deleted Aol Desktop Gold AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 11640 DESKTOP-QCINO62\Tim Active user Deleted: PDM:Trojan.Win32.Generic Deleted PDM:Trojan.Win32.Generic Trojan High Exactly aoldesktop.exe aoldesktop.exe c:\users\tim\appdata\local\aoldesktop\app-11.0.3922 Process Yesterday, 10/17/2022 11:00:21 PM Process terminated Aol Desktop Gold AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 11640 DESKTOP-QCINO62\Tim Active user Terminated: PDM:Trojan.Win32.Generic Terminated PDM:Trojan.Win32.Generic Trojan High Exactly AolDesktop.exe AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 Process Yesterday, 10/17/2022 11:00:21 PM Process terminated Aol Desktop Gold AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 11640 DESKTOP-QCINO62\Tim Active user Terminated: PDM:Trojan.Win32.Generic Terminated PDM:Trojan.Win32.Generic Trojan High Exactly AolDesktop.exe AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 Process Yesterday, 10/17/2022 11:00:20 PM Malicious object detected Aol Desktop Gold AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 11640 DESKTOP-QCINO62\Tim Active user Detected: PDM:Trojan.Win32.Generic Detected PDM:Trojan.Win32.Generic Trojan High Exactly aoldesktop.exe aoldesktop.exe c:\users\tim\appdata\local\aoldesktop\app-11.0.3922 Process Databases Yesterday, 10/17/2022 11:00:20 PM Malicious object detected Aol Desktop Gold AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 11640 DESKTOP-QCINO62\Tim Active user Detected: PDM:Trojan.Win32.Generic Detected PDM:Trojan.Win32.Generic Trojan High Exactly aoldesktop.exe aoldesktop.exe c:\users\tim\appdata\local\aoldesktop\app-11.0.3922 Process Databases Yesterday, 10/17/2022 10:14:32 PM Task started avp.exe C:\Program Files (x86)\Kaspersky Lab\Kaspersky Total Security 21.3 NT AUTHORITY\SYSTEM System user Yesterday, 10/17/2022 8:12:17 PM Task stopped avp.exe C:\Program Files (x86)\Kaspersky Lab\Kaspersky Total Security 21.3 NT AUTHORITY\SYSTEM System user Yesterday, 10/17/2022 6:37:30 PM Task started avp.exe C:\Program Files (x86)\Kaspersky Lab\Kaspersky Total Security 21.3 NT AUTHORITY\SYSTEM System user Yesterday, 10/17/2022 4:28:26 PM Task stopped avp.exe C:\Program Files (x86)\Kaspersky Lab\Kaspersky Total Security 21.3 NT AUTHORITY\SYSTEM System user Yesterday, 10/17/2022 4:13:41 PM Task started avp.exe C:\Program Files (x86)\Kaspersky Lab\Kaspersky Total Security 21.3 NT AUTHORITY\SYSTEM System user Yesterday, 10/17/2022 4:07:21 PM Rollback completed Aol Desktop Gold AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 15268 DESKTOP-QCINO62\Tim Active user Roll back application's actions: PDM:Trojan.Win32.Generic Roll back application's actions PDM:Trojan.Win32.Generic Trojan High Exactly aoldesktop.exe aoldesktop.exe c:\users\tim\appdata\local\aoldesktop\app-11.0.3922 Process Yesterday, 10/17/2022 4:07:21 PM Rollback completed Aol Desktop Gold AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 15268 DESKTOP-QCINO62\Tim Active user Roll back application's actions: PDM:Trojan.Win32.Generic Roll back application's actions PDM:Trojan.Win32.Generic Trojan High Exactly aoldesktop.exe aoldesktop.exe c:\users\tim\appdata\local\aoldesktop\app-11.0.3922 Process Yesterday, 10/17/2022 4:07:21 PM File restored Aol Desktop Gold AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 15268 DESKTOP-QCINO62\Tim Active user File restored File restored Trojan Informational Exactly Icon.png Icon.png C:\Users\Tim\AppData\Local\ToastNotificationManagerCompat\Apps\com.squirrel.AOLDesktop.AolDesktop File Yesterday, 10/17/2022 4:07:21 PM File restored Aol Desktop Gold AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 15268 DESKTOP-QCINO62\Tim Active user File restored File restored Trojan Informational Exactly tri2sli.sqlite tri2sli.sqlite C:\Users\Tim\AppData\Local\AOLDesktopData\db File Yesterday, 10/17/2022 4:07:21 PM File restored Aol Desktop Gold AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 15268 DESKTOP-QCINO62\Tim Active user File restored File restored Trojan Informational Exactly 2common.sqlite 2common.sqlite C:\Users\Tim\AppData\Local\AOLDesktopData\db File Yesterday, 10/17/2022 4:06:21 PM Object deleted Aol Desktop Gold AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 15268 DESKTOP-QCINO62\Tim Active user Deleted: PDM:Trojan.Win32.Generic Deleted PDM:Trojan.Win32.Generic Trojan High Exactly aoldesktop.exe aoldesktop.exe c:\users\tim\appdata\local\aoldesktop\app-11.0.3922 Process Yesterday, 10/17/2022 4:06:21 PM Object deleted Aol Desktop Gold AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 15268 DESKTOP-QCINO62\Tim Active user Deleted: PDM:Trojan.Win32.Generic Deleted PDM:Trojan.Win32.Generic Trojan High Exactly aoldesktop.exe aoldesktop.exe c:\users\tim\appdata\local\aoldesktop\app-11.0.3922 Process Yesterday, 10/17/2022 4:05:26 PM Process terminated Aol Desktop Gold AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 15268 DESKTOP-QCINO62\Tim Active user Terminated: PDM:Trojan.Win32.Generic Terminated PDM:Trojan.Win32.Generic Trojan High Exactly AolDesktop.exe AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 Process Yesterday, 10/17/2022 4:05:26 PM Malicious object detected Aol Desktop Gold AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 15268 DESKTOP-QCINO62\Tim Active user Detected: PDM:Trojan.Win32.Generic Detected PDM:Trojan.Win32.Generic Trojan High Exactly aoldesktop.exe aoldesktop.exe c:\users\tim\appdata\local\aoldesktop\app-11.0.3922 Process Databases Yesterday, 10/17/2022 4:05:26 PM Malicious object detected Aol Desktop Gold AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 15268 DESKTOP-QCINO62\Tim Active user Detected: PDM:Trojan.Win32.Generic Detected PDM:Trojan.Win32.Generic Trojan High Exactly aoldesktop.exe aoldesktop.exe c:\users\tim\appdata\local\aoldesktop\app-11.0.3922 Process Databases Yesterday, 10/17/2022 4:05:26 PM Task stopped avp.exe C:\Program Files (x86)\Kaspersky Lab\Kaspersky Total Security 21.3 DESKTOP-QCINO62\Tim Active user Yesterday, 10/17/2022 4:05:26 PM Rollback completed Aol Desktop Gold AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 468 DESKTOP-QCINO62\Tim Active user Roll back application's actions: PDM:Trojan.Win32.Generic Roll back application's actions PDM:Trojan.Win32.Generic Trojan High Exactly aoldesktop.exe aoldesktop.exe c:\users\tim\appdata\local\aoldesktop\app-11.0.3922 Process Yesterday, 10/17/2022 4:05:26 PM Rollback completed Aol Desktop Gold AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 468 DESKTOP-QCINO62\Tim Active user Roll back application's actions: PDM:Trojan.Win32.Generic Roll back application's actions PDM:Trojan.Win32.Generic Trojan High Exactly aoldesktop.exe aoldesktop.exe c:\users\tim\appdata\local\aoldesktop\app-11.0.3922 Process Yesterday, 10/17/2022 4:05:26 PM File restored Aol Desktop Gold AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 468 DESKTOP-QCINO62\Tim Active user File restored File restored Trojan Informational Exactly Icon.png Icon.png C:\Users\Tim\AppData\Local\ToastNotificationManagerCompat\Apps\com.squirrel.AOLDesktop.AolDesktop File Yesterday, 10/17/2022 4:05:26 PM Object deleted Aol Desktop Gold AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 468 DESKTOP-QCINO62\Tim Active user File deleted File deleted Trojan Informational Exactly AOL Desktop Gold.lnk AOL Desktop Gold.lnk C:\Users\Tim\Desktop File Yesterday, 10/17/2022 4:05:26 PM Object deleted Aol Desktop Gold AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 468 DESKTOP-QCINO62\Tim Active user File deleted File deleted Trojan Informational Exactly AOL Desktop Launcher.lnk AOL Desktop Launcher.lnk C:\Users\Tim\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup File Yesterday, 10/17/2022 4:05:26 PM Object deleted Aol Desktop Gold AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 468 DESKTOP-QCINO62\Tim Active user File deleted File deleted Trojan Informational Exactly AOL Desktop Launcher.lnk AOL Desktop Launcher.lnk C:\Users\Tim\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\AOL Inc File Yesterday, 10/17/2022 4:05:26 PM Object deleted Aol Desktop Gold AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 468 DESKTOP-QCINO62\Tim Active user File deleted File deleted Trojan Informational Exactly AOL Desktop Gold.lnk AOL Desktop Gold.lnk C:\Users\Tim\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\AOL Inc File Yesterday, 10/17/2022 4:05:26 PM Object deleted Aol Desktop Gold AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 468 DESKTOP-QCINO62\Tim Active user File deleted File deleted Trojan Informational Exactly AOL Desktop Gold.lnk AOL Desktop Gold.lnk C:\Users\Tim\AppData\Local\AOLDesktop File Yesterday, 10/17/2022 4:05:26 PM Object deleted Aol Desktop Gold AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 468 DESKTOP-QCINO62\Tim Active user File deleted File deleted Trojan Informational Exactly AOL Desktop Gold.lnk AOL Desktop Gold.lnk C:\Users\Tim\Desktop File Yesterday, 10/17/2022 4:05:26 PM Object deleted Aol Desktop Gold AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 468 DESKTOP-QCINO62\Tim Active user File deleted File deleted Trojan Informational Exactly AOL Desktop Launcher.lnk AOL Desktop Launcher.lnk C:\Users\Tim\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup File Yesterday, 10/17/2022 4:05:26 PM Object deleted Aol Desktop Gold AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 468 DESKTOP-QCINO62\Tim Active user File deleted File deleted Trojan Informational Exactly AOL Desktop Launcher.lnk AOL Desktop Launcher.lnk C:\Users\Tim\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\AOL Inc File Yesterday, 10/17/2022 4:05:26 PM Object deleted Aol Desktop Gold AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 468 DESKTOP-QCINO62\Tim Active user File deleted File deleted Trojan Informational Exactly AOL Desktop Gold.lnk AOL Desktop Gold.lnk C:\Users\Tim\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\AOL Inc File Yesterday, 10/17/2022 4:05:26 PM Object deleted Aol Desktop Gold AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 468 DESKTOP-QCINO62\Tim Active user File deleted File deleted Trojan Informational Exactly AOL Desktop Gold.lnk AOL Desktop Gold.lnk C:\Users\Tim\AppData\Local\AOLDesktop File Yesterday, 10/17/2022 4:04:18 PM Object will be deleted on restart Aol Desktop Gold AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 468 DESKTOP-QCINO62\Tim Active user Will be deleted on restart: PDM:Trojan.Win32.Generic Will be deleted on restart PDM:Trojan.Win32.Generic Trojan High Exactly aoldesktop.exe aoldesktop.exe c:\users\tim\appdata\local\aoldesktop\app-11.0.3922 Process Yesterday, 10/17/2022 4:04:18 PM Object will be deleted on restart Aol Desktop Gold AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 468 DESKTOP-QCINO62\Tim Active user Will be deleted on restart: PDM:Trojan.Win32.Generic Will be deleted on restart PDM:Trojan.Win32.Generic Trojan High Exactly aoldesktop.exe aoldesktop.exe c:\users\tim\appdata\local\aoldesktop\app-11.0.3922 Process Yesterday, 10/17/2022 4:01:56 PM Process terminated Aol Desktop Gold AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 468 DESKTOP-QCINO62\Tim Active user Terminated: PDM:Trojan.Win32.Generic Terminated PDM:Trojan.Win32.Generic Trojan High Exactly AolDesktop.exe AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 Process Yesterday, 10/17/2022 4:01:56 PM Malicious object detected Aol Desktop Gold AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 468 DESKTOP-QCINO62\Tim Active user Detected: PDM:Trojan.Win32.Generic Detected PDM:Trojan.Win32.Generic Trojan High Exactly aoldesktop.exe aoldesktop.exe c:\users\tim\appdata\local\aoldesktop\app-11.0.3922 Process Databases Yesterday, 10/17/2022 4:01:56 PM Malicious object detected Aol Desktop Gold AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 468 DESKTOP-QCINO62\Tim Active user Detected: PDM:Trojan.Win32.Generic Detected PDM:Trojan.Win32.Generic Trojan High Exactly aoldesktop.exe aoldesktop.exe c:\users\tim\appdata\local\aoldesktop\app-11.0.3922 Process Databases Yesterday, 10/17/2022 4:01:56 PM Rollback completed Aol Desktop Gold AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 14332 DESKTOP-QCINO62\Tim Active user Roll back application's actions: PDM:Trojan.Win32.Generic Roll back application's actions PDM:Trojan.Win32.Generic Trojan High Exactly aoldesktop.exe aoldesktop.exe c:\users\tim\appdata\local\aoldesktop\app-11.0.3922 Process Yesterday, 10/17/2022 4:01:56 PM Rollback completed Aol Desktop Gold AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 14332 DESKTOP-QCINO62\Tim Active user Roll back application's actions: PDM:Trojan.Win32.Generic Roll back application's actions PDM:Trojan.Win32.Generic Trojan High Exactly aoldesktop.exe aoldesktop.exe c:\users\tim\appdata\local\aoldesktop\app-11.0.3922 Process Yesterday, 10/17/2022 4:01:56 PM File restored Aol Desktop Gold AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 14332 DESKTOP-QCINO62\Tim Active user File restored File restored Trojan Informational Exactly Icon.png Icon.png C:\Users\Tim\AppData\Local\ToastNotificationManagerCompat\Apps\com.squirrel.AOLDesktop.AolDesktop File Yesterday, 10/17/2022 4:01:56 PM File restored Aol Desktop Gold AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 14332 DESKTOP-QCINO62\Tim Active user File restored File restored Trojan Informational Exactly tri2sli.sqlite tri2sli.sqlite C:\Users\Tim\AppData\Local\AOLDesktopData\db File Yesterday, 10/17/2022 4:01:56 PM File restored Aol Desktop Gold AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 14332 DESKTOP-QCINO62\Tim Active user File restored File restored Trojan Informational Exactly 2common.sqlite 2common.sqlite C:\Users\Tim\AppData\Local\AOLDesktopData\db File Yesterday, 10/17/2022 4:01:56 PM Object deleted Aol Desktop Gold AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 14332 DESKTOP-QCINO62\Tim Active user File deleted File deleted Trojan Informational Exactly AOL Desktop Gold.lnk AOL Desktop Gold.lnk C:\Users\Tim\Desktop File Yesterday, 10/17/2022 4:01:56 PM Object deleted Aol Desktop Gold AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 14332 DESKTOP-QCINO62\Tim Active user File deleted File deleted Trojan Informational Exactly AOL Desktop Launcher.lnk AOL Desktop Launcher.lnk C:\Users\Tim\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup File Yesterday, 10/17/2022 4:01:56 PM Object deleted Aol Desktop Gold AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 14332 DESKTOP-QCINO62\Tim Active user File deleted File deleted Trojan Informational Exactly AOL Desktop Launcher.lnk AOL Desktop Launcher.lnk C:\Users\Tim\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\AOL Inc File Yesterday, 10/17/2022 4:01:56 PM Object deleted Aol Desktop Gold AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 14332 DESKTOP-QCINO62\Tim Active user File deleted File deleted Trojan Informational Exactly AOL Desktop Gold.lnk AOL Desktop Gold.lnk C:\Users\Tim\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\AOL Inc File Yesterday, 10/17/2022 4:01:56 PM Object deleted Aol Desktop Gold AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 14332 DESKTOP-QCINO62\Tim Active user File deleted File deleted Trojan Informational Exactly AOL Desktop Gold.lnk AOL Desktop Gold.lnk C:\Users\Tim\AppData\Local\AOLDesktop File Yesterday, 10/17/2022 4:01:56 PM Object deleted Aol Desktop Gold AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 14332 DESKTOP-QCINO62\Tim Active user File deleted File deleted Trojan Informational Exactly AOL Desktop Gold.lnk AOL Desktop Gold.lnk C:\Users\Tim\Desktop File Yesterday, 10/17/2022 4:01:56 PM Object deleted Aol Desktop Gold AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 14332 DESKTOP-QCINO62\Tim Active user File deleted File deleted Trojan Informational Exactly AOL Desktop Launcher.lnk AOL Desktop Launcher.lnk C:\Users\Tim\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup File Yesterday, 10/17/2022 4:01:56 PM Object deleted Aol Desktop Gold AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 14332 DESKTOP-QCINO62\Tim Active user File deleted File deleted Trojan Informational Exactly AOL Desktop Launcher.lnk AOL Desktop Launcher.lnk C:\Users\Tim\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\AOL Inc File Yesterday, 10/17/2022 4:01:56 PM Object deleted Aol Desktop Gold AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 14332 DESKTOP-QCINO62\Tim Active user File deleted File deleted Trojan Informational Exactly AOL Desktop Gold.lnk AOL Desktop Gold.lnk C:\Users\Tim\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\AOL Inc File Yesterday, 10/17/2022 4:01:56 PM Object deleted Aol Desktop Gold AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 14332 DESKTOP-QCINO62\Tim Active user File deleted File deleted Trojan Informational Exactly DesktopGoldMAPI.dll DesktopGoldMAPI.dll C:\Users\Tim\AppData\Local\AOLDesktop File Yesterday, 10/17/2022 4:01:56 PM Object deleted Aol Desktop Gold AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 14332 DESKTOP-QCINO62\Tim Active user File deleted File deleted Trojan Informational Exactly AOL Desktop Gold.lnk AOL Desktop Gold.lnk C:\Users\Tim\AppData\Local\AOLDesktop File Yesterday, 10/17/2022 3:58:48 PM Object will be deleted on restart Aol Desktop Gold AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 14332 DESKTOP-QCINO62\Tim Active user Will be deleted on restart: PDM:Trojan.Win32.Generic Will be deleted on restart PDM:Trojan.Win32.Generic Trojan High Exactly aoldesktop.exe aoldesktop.exe c:\users\tim\appdata\local\aoldesktop\app-11.0.3922 Process Yesterday, 10/17/2022 3:58:48 PM Object will be deleted on restart Aol Desktop Gold AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 14332 DESKTOP-QCINO62\Tim Active user Will be deleted on restart: PDM:Trojan.Win32.Generic Will be deleted on restart PDM:Trojan.Win32.Generic Trojan High Exactly aoldesktop.exe aoldesktop.exe c:\users\tim\appdata\local\aoldesktop\app-11.0.3922 Process Yesterday, 10/17/2022 3:57:04 PM Process terminated Aol Desktop Gold AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 14332 DESKTOP-QCINO62\Tim Active user Terminated: PDM:Trojan.Win32.Generic Terminated PDM:Trojan.Win32.Generic Trojan High Exactly AolDesktop.exe AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 Process Yesterday, 10/17/2022 3:57:04 PM Process terminated Aol Desktop Gold AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 14332 DESKTOP-QCINO62\Tim Active user Terminated: PDM:Trojan.Win32.Generic Terminated PDM:Trojan.Win32.Generic Trojan High Exactly AolDesktop.exe AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 Process Yesterday, 10/17/2022 3:57:03 PM Malicious object detected Aol Desktop Gold AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 14332 DESKTOP-QCINO62\Tim Active user Detected: PDM:Trojan.Win32.Generic Detected PDM:Trojan.Win32.Generic Trojan High Exactly aoldesktop.exe aoldesktop.exe c:\users\tim\appdata\local\aoldesktop\app-11.0.3922 Process Databases Yesterday, 10/17/2022 3:57:03 PM Malicious object detected Aol Desktop Gold AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 14332 DESKTOP-QCINO62\Tim Active user Detected: PDM:Trojan.Win32.Generic Detected PDM:Trojan.Win32.Generic Trojan High Exactly aoldesktop.exe aoldesktop.exe c:\users\tim\appdata\local\aoldesktop\app-11.0.3922 Process Databases Yesterday, 10/17/2022 11:31:42 AM Task started avp.exe C:\Program Files (x86)\Kaspersky Lab\Kaspersky Total Security 21.3 NT AUTHORITY\SYSTEM System user Yesterday, 10/17/2022 10:42:17 AM Rollback completed Aol Desktop Gold AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 14092 DESKTOP-QCINO62\Tim Active user Roll back application's actions: PDM:Trojan.Win32.Generic Roll back application's actions PDM:Trojan.Win32.Generic Trojan High Exactly aoldesktop.exe aoldesktop.exe c:\users\tim\appdata\local\aoldesktop\app-11.0.3922 Process Yesterday, 10/17/2022 10:42:17 AM Rollback completed Aol Desktop Gold AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 14092 DESKTOP-QCINO62\Tim Active user Roll back application's actions: PDM:Trojan.Win32.Generic Roll back application's actions PDM:Trojan.Win32.Generic Trojan High Exactly aoldesktop.exe aoldesktop.exe c:\users\tim\appdata\local\aoldesktop\app-11.0.3922 Process Yesterday, 10/17/2022 10:42:17 AM File restored Aol Desktop Gold AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 14092 DESKTOP-QCINO62\Tim Active user File restored File restored Trojan Informational Exactly Icon.png Icon.png C:\Users\Tim\AppData\Local\ToastNotificationManagerCompat\Apps\com.squirrel.AOLDesktop.AolDesktop File Yesterday, 10/17/2022 10:42:17 AM File restored Aol Desktop Gold AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 14092 DESKTOP-QCINO62\Tim Active user File restored File restored Trojan Informational Exactly tri2sli.sqlite tri2sli.sqlite C:\Users\Tim\AppData\Local\AOLDesktopData\db File Yesterday, 10/17/2022 10:42:17 AM File restored Aol Desktop Gold AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 14092 DESKTOP-QCINO62\Tim Active user File restored File restored Trojan Informational Exactly 2common.sqlite 2common.sqlite C:\Users\Tim\AppData\Local\AOLDesktopData\db File Yesterday, 10/17/2022 10:42:17 AM Object deleted Aol Desktop Gold AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 14092 DESKTOP-QCINO62\Tim Active user File deleted File deleted Trojan Informational Exactly AOL Desktop Gold.lnk AOL Desktop Gold.lnk C:\Users\Tim\Desktop File Yesterday, 10/17/2022 10:42:17 AM Object deleted Aol Desktop Gold AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 14092 DESKTOP-QCINO62\Tim Active user File deleted File deleted Trojan Informational Exactly AOL Desktop Launcher.lnk AOL Desktop Launcher.lnk C:\Users\Tim\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup File Yesterday, 10/17/2022 10:42:17 AM Object deleted Aol Desktop Gold AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 14092 DESKTOP-QCINO62\Tim Active user File deleted File deleted Trojan Informational Exactly AOL Desktop Launcher.lnk AOL Desktop Launcher.lnk C:\Users\Tim\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\AOL Inc File Yesterday, 10/17/2022 10:42:17 AM Object deleted Aol Desktop Gold AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 14092 DESKTOP-QCINO62\Tim Active user File deleted File deleted Trojan Informational Exactly AOL Desktop Gold.lnk AOL Desktop Gold.lnk C:\Users\Tim\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\AOL Inc File Yesterday, 10/17/2022 10:42:17 AM Object deleted Aol Desktop Gold AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 14092 DESKTOP-QCINO62\Tim Active user File deleted File deleted Trojan Informational Exactly AOL Desktop Gold.lnk AOL Desktop Gold.lnk C:\Users\Tim\AppData\Local\AOLDesktop File Yesterday, 10/17/2022 10:42:17 AM Object deleted Aol Desktop Gold AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 14092 DESKTOP-QCINO62\Tim Active user File deleted File deleted Trojan Informational Exactly AOL Desktop Gold.lnk AOL Desktop Gold.lnk C:\Users\Tim\Desktop File Yesterday, 10/17/2022 10:42:17 AM Object deleted Aol Desktop Gold AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 14092 DESKTOP-QCINO62\Tim Active user File deleted File deleted Trojan Informational Exactly AOL Desktop Launcher.lnk AOL Desktop Launcher.lnk C:\Users\Tim\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup File Yesterday, 10/17/2022 10:42:17 AM Object deleted Aol Desktop Gold AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 14092 DESKTOP-QCINO62\Tim Active user File deleted File deleted Trojan Informational Exactly AOL Desktop Launcher.lnk AOL Desktop Launcher.lnk C:\Users\Tim\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\AOL Inc File Yesterday, 10/17/2022 10:42:17 AM Object deleted Aol Desktop Gold AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 14092 DESKTOP-QCINO62\Tim Active user File deleted File deleted Trojan Informational Exactly AOL Desktop Gold.lnk AOL Desktop Gold.lnk C:\Users\Tim\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\AOL Inc File Yesterday, 10/17/2022 10:42:17 AM Object deleted Aol Desktop Gold AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 14092 DESKTOP-QCINO62\Tim Active user File deleted File deleted Trojan Informational Exactly AOL Desktop Gold.lnk AOL Desktop Gold.lnk C:\Users\Tim\AppData\Local\AOLDesktop File Yesterday, 10/17/2022 10:39:23 AM Object deleted Aol Desktop Gold AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 14092 DESKTOP-QCINO62\Tim Active user Deleted: PDM:Trojan.Win32.Generic Deleted PDM:Trojan.Win32.Generic Trojan High Exactly aoldesktop.exe aoldesktop.exe c:\users\tim\appdata\local\aoldesktop\app-11.0.3922 Process Yesterday, 10/17/2022 10:39:23 AM Object deleted Aol Desktop Gold AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 14092 DESKTOP-QCINO62\Tim Active user Deleted: PDM:Trojan.Win32.Generic Deleted PDM:Trojan.Win32.Generic Trojan High Exactly aoldesktop.exe aoldesktop.exe c:\users\tim\appdata\local\aoldesktop\app-11.0.3922 Process Yesterday, 10/17/2022 10:38:23 AM Process terminated Aol Desktop Gold AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 14092 DESKTOP-QCINO62\Tim Active user Terminated: PDM:Trojan.Win32.Generic Terminated PDM:Trojan.Win32.Generic Trojan High Exactly AolDesktop.exe AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 Process Yesterday, 10/17/2022 10:38:23 AM Malicious object detected Aol Desktop Gold AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 14092 DESKTOP-QCINO62\Tim Active user Detected: PDM:Trojan.Win32.Generic Detected PDM:Trojan.Win32.Generic Trojan High Exactly aoldesktop.exe aoldesktop.exe c:\users\tim\appdata\local\aoldesktop\app-11.0.3922 Process Databases Yesterday, 10/17/2022 10:38:23 AM Malicious object detected Aol Desktop Gold AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 14092 DESKTOP-QCINO62\Tim Active user Detected: PDM:Trojan.Win32.Generic Detected PDM:Trojan.Win32.Generic Trojan High Exactly aoldesktop.exe aoldesktop.exe c:\users\tim\appdata\local\aoldesktop\app-11.0.3922 Process Databases Yesterday, 10/17/2022 10:38:22 AM Task stopped avp.exe C:\Program Files (x86)\Kaspersky Lab\Kaspersky Total Security 21.3 DESKTOP-QCINO62\Tim Active user Yesterday, 10/17/2022 10:38:22 AM Rollback completed Aol Desktop Gold AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 18148 DESKTOP-QCINO62\Tim Active user Roll back application's actions: PDM:Trojan.Win32.Generic Roll back application's actions PDM:Trojan.Win32.Generic Trojan High Exactly aoldesktop.exe aoldesktop.exe c:\users\tim\appdata\local\aoldesktop\app-11.0.3922 Process Yesterday, 10/17/2022 10:38:22 AM Rollback completed Aol Desktop Gold AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 18148 DESKTOP-QCINO62\Tim Active user Roll back application's actions: PDM:Trojan.Win32.Generic Roll back application's actions PDM:Trojan.Win32.Generic Trojan High Exactly aoldesktop.exe aoldesktop.exe c:\users\tim\appdata\local\aoldesktop\app-11.0.3922 Process Yesterday, 10/17/2022 10:38:22 AM File restored Aol Desktop Gold AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 18148 DESKTOP-QCINO62\Tim Active user File restored File restored Trojan Informational Exactly tri2sli.sqlite tri2sli.sqlite C:\Users\Tim\AppData\Local\AOLDesktopData\db File Yesterday, 10/17/2022 10:38:22 AM File restored Aol Desktop Gold AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 18148 DESKTOP-QCINO62\Tim Active user File restored File restored Trojan Informational Exactly 2common.sqlite 2common.sqlite C:\Users\Tim\AppData\Local\AOLDesktopData\db File Yesterday, 10/17/2022 10:38:22 AM Object deleted Aol Desktop Gold AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 18148 DESKTOP-QCINO62\Tim Active user File deleted File deleted Trojan Informational Exactly AOL Desktop Gold.lnk AOL Desktop Gold.lnk C:\Users\Tim\Desktop File Yesterday, 10/17/2022 10:38:22 AM Object deleted Aol Desktop Gold AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 18148 DESKTOP-QCINO62\Tim Active user File deleted File deleted Trojan Informational Exactly AOL Desktop Launcher.lnk AOL Desktop Launcher.lnk C:\Users\Tim\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup File Yesterday, 10/17/2022 10:38:22 AM Object deleted Aol Desktop Gold AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 18148 DESKTOP-QCINO62\Tim Active user File deleted File deleted Trojan Informational Exactly AOL Desktop Launcher.lnk AOL Desktop Launcher.lnk C:\Users\Tim\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\AOL Inc File Yesterday, 10/17/2022 10:38:22 AM Object deleted Aol Desktop Gold AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 18148 DESKTOP-QCINO62\Tim Active user File deleted File deleted Trojan Informational Exactly AOL Desktop Gold.lnk AOL Desktop Gold.lnk C:\Users\Tim\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\AOL Inc File Yesterday, 10/17/2022 10:38:22 AM Object deleted Aol Desktop Gold AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 18148 DESKTOP-QCINO62\Tim Active user File deleted File deleted Trojan Informational Exactly AOL Desktop Gold.lnk AOL Desktop Gold.lnk C:\Users\Tim\AppData\Local\AOLDesktop File Yesterday, 10/17/2022 10:38:22 AM Object deleted Aol Desktop Gold AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 18148 DESKTOP-QCINO62\Tim Active user File deleted File deleted Trojan Informational Exactly AOL Desktop Gold.lnk AOL Desktop Gold.lnk C:\Users\Tim\Desktop File Yesterday, 10/17/2022 10:38:22 AM Object deleted Aol Desktop Gold AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 18148 DESKTOP-QCINO62\Tim Active user File deleted File deleted Trojan Informational Exactly AOL Desktop Launcher.lnk AOL Desktop Launcher.lnk C:\Users\Tim\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup File Yesterday, 10/17/2022 10:38:22 AM Object deleted Aol Desktop Gold AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 18148 DESKTOP-QCINO62\Tim Active user File deleted File deleted Trojan Informational Exactly AOL Desktop Launcher.lnk AOL Desktop Launcher.lnk C:\Users\Tim\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\AOL Inc File Yesterday, 10/17/2022 10:38:22 AM Object deleted Aol Desktop Gold AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 18148 DESKTOP-QCINO62\Tim Active user File deleted File deleted Trojan Informational Exactly AOL Desktop Gold.lnk AOL Desktop Gold.lnk C:\Users\Tim\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\AOL Inc File Yesterday, 10/17/2022 10:38:22 AM Object deleted Aol Desktop Gold AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 18148 DESKTOP-QCINO62\Tim Active user File deleted File deleted Trojan Informational Exactly AOL Desktop Gold.lnk AOL Desktop Gold.lnk C:\Users\Tim\AppData\Local\AOLDesktop File Yesterday, 10/17/2022 10:35:41 AM Object will be deleted on restart Aol Desktop Gold AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 18148 DESKTOP-QCINO62\Tim Active user Will be deleted on restart: PDM:Trojan.Win32.Generic Will be deleted on restart PDM:Trojan.Win32.Generic Trojan High Exactly aoldesktop.exe aoldesktop.exe c:\users\tim\appdata\local\aoldesktop\app-11.0.3922 Process Yesterday, 10/17/2022 10:35:41 AM Object will be deleted on restart Aol Desktop Gold AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 18148 DESKTOP-QCINO62\Tim Active user Will be deleted on restart: PDM:Trojan.Win32.Generic Will be deleted on restart PDM:Trojan.Win32.Generic Trojan High Exactly aoldesktop.exe aoldesktop.exe c:\users\tim\appdata\local\aoldesktop\app-11.0.3922 Process Yesterday, 10/17/2022 10:33:00 AM Process terminated Aol Desktop Gold AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 18148 DESKTOP-QCINO62\Tim Active user Terminated: PDM:Trojan.Win32.Generic Terminated PDM:Trojan.Win32.Generic Trojan High Exactly AolDesktop.exe AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 Process Yesterday, 10/17/2022 10:32:57 AM Process terminated Aol Desktop Gold AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 18148 DESKTOP-QCINO62\Tim Active user Terminated: PDM:Trojan.Win32.Generic Terminated PDM:Trojan.Win32.Generic Trojan High Exactly AolDesktop.exe AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 Process Yesterday, 10/17/2022 10:32:56 AM Malicious object detected Aol Desktop Gold AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 18148 DESKTOP-QCINO62\Tim Active user Detected: PDM:Trojan.Win32.Generic Detected PDM:Trojan.Win32.Generic Trojan High Exactly aoldesktop.exe aoldesktop.exe c:\users\tim\appdata\local\aoldesktop\app-11.0.3922 Process Databases Yesterday, 10/17/2022 10:32:56 AM Malicious object detected Aol Desktop Gold AolDesktop.exe C:\Users\Tim\AppData\Local\AOLDesktop\app-11.0.3922 18148 DESKTOP-QCINO62\Tim Active user Detected: PDM:Trojan.Win32.Generic Detected PDM:Trojan.Win32.Generic Trojan High Exactly aoldesktop.exe aoldesktop.exe c:\users\tim\appdata\local\aoldesktop\app-11.0.3922 Process Databases Link to comment Share on other sites More sharing options...
Berny Posted October 18, 2022 Share Posted October 18, 2022 @TimI Please contact Kaspersky Technical Support: → https://support.kaspersky.com/b2c#contacts → Contact us → Product help → E-mail → Contact Support → Select "Malware" Link to comment Share on other sites More sharing options...
patpi Posted October 18, 2022 Share Posted October 18, 2022 I sure hope they get this fixed fast. Otherwise I’m canceling Kaspersky and going with another security system. Link to comment Share on other sites More sharing options...
Solution TimI Posted October 20, 2022 Author Solution Share Posted October 20, 2022 On 10/18/2022 at 12:36 PM, Berny said: @TimI @jimvand2 Welcome. Can you please check your Kaspersky reports and post a screenshot from the Kaspersky notification. Berny, after running the malware-virus programs off of the Kaspersky site, nothing was found but the problem continued. I finally did a Windows reset. Wasn't fun but it took care of the problem I was having. Maybe a malware or something new but even the Microsoft Windows scan tool found nothing. Anyway, my computer is up and acting normal again. 1 Link to comment Share on other sites More sharing options...
Flood and Flood's wife Posted October 20, 2022 Share Posted October 20, 2022 Hello @jimvand2 & @patpi, From @Igor Kurzin, please raise a case with support, as @Berny has suggested above & additionally, please include the following: Enable traces in Kaspersky Reproduce the detect (install AOL Gold if needed) Stop traces Copy the System Watcher logs: Enable the Show hidden folders function. See this article for instructions: https://support.kaspersky.com/3580 Press Win+R on the keyboard, copy and paste the following: C:\ProgramData\Kaspersky Lab\AVP21.3 or AVP21.7 (depending on the installed version) Press Enter. Copy the SysWHist folder to the Desktop. Add it to an archive. See this article for instructions: https://support.kaspersky.com/6239 5. Upload the traces and SysWHist folder to any cloud service of your choice & add the share link to the incident request. 6. Please PM the incident reference number to Igor. Thank you? Flood?+? 1 Link to comment Share on other sites More sharing options...
Igor Kurzin Posted October 20, 2022 Share Posted October 20, 2022 Hi Flood, thank you for the beautiful instruction! Tried to reproduce the issue with AOL Gold on a test stand - no repro. Probably the issue has already been fixed. If not, we will need traces and System Watcher logs. 1 Link to comment Share on other sites More sharing options...
Flood and Flood's wife Posted October 20, 2022 Share Posted October 20, 2022 1 hour ago, Igor Kurzin said: Tried to reproduce the issue with AOL Gold on a test stand - no repro. Probably the issue has already been fixed. If not, we will need traces and System Watcher logs. Hello @Igor Kurzin, You're most welcome! A resident guru made it easy for us? Not sure about being fixed, given the spray from South Carolina. We'll test & update. VirusTotal - File - dd6878a256c13a984f9374882d733a72426da6dbfb476c67a6736e7dad36c9f9 Thank you? Flood?+? Link to comment Share on other sites More sharing options...
Igor Kurzin Posted October 21, 2022 Share Posted October 21, 2022 Hi all, the false positive has been fixed! Sorry for the inconveniences caused. 1 Link to comment Share on other sites More sharing options...
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