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Montreal servers feel great, quick loads no hiccups on youtube. 🥳 a bit quicker then Toronto imo, but maybe due to many normal factors. I Still get time outs where youtube tries to run an add and shows the page is not available but i think thats because of my adblock web extension Ublock Origin on firefox.

Thanks for reply. Just now, my Windows prompted me to update. After the update, the quick scan returned to normal. Thank you very much. Could you explain what caused this?

Thanks for reply. Is it safe ? I've been playing these games with Kaspersky running for months now and never had a problem until yesterday when a Quick Scan suddenly detected it. Quick scan only detects when I run the game. After closing the game, quick scan cannot detect. I did a full scan and it said there was nothing wrong with my PC. Do I need to send a report to Kaspersky support?

I have had this issue yesterday, but now it connects again. Still, it is really slow and unstable. Not sure how it fixed, just did it by itself. I think it just has to do with the infrastructure updates not being fully tested and complete. They must have rushed this update so quick, hence all the issues. Hopefully something official comes up.

My family has been using Kaspersky for years and there were no problems. But after updating our family's subscription yesterday Kaspersky Plus is no longer launching on my PC. I gives me an error message about "Microsoft .net failed to initialize" which started today. Never had this issue before. There were some "The prior start of the program failed, do you want to send a report." message and i did send reports but nothing ever came from this. Today Kaspersky Plus does no longer launch at all. It keeps crashing during the launch process. I know there is a multitude of different posts about this issue over the years but NONE of the solutions there did jackshit for me. I'm on Windows 11 Version 25H2. My computer is the only Windows 11 one and the only one with this issue. I tried the repair tool for Microsoft .net which didn't help. I tried reinstalling Microsoft .net which didn't help. I tried installing other versions which didn't help. Nothing does anything. And the ONLY programm with this issue is Kaspersky...

It's pretty useless to scan password-protected archives via VirusTotal.🙂 For a quick solution, you can try to configure an exception, as shown in the screenshot (don't forget to save the changes). Perhaps you may need to add something else to the exceptions.

I have my file manager windows app blocked from network activity. But using that file manager I have some url shortcut files, as bookmarks to those websites. If my windows default web browser is not currently running then clicking the file will launch the browser but Kaspersky blocks it. Even though the browser is network allowed. If I run my browser first then copy over the url into the box it isn't blocked. This happens with any kind of file where I want the program not to connect to the internet but if it runs a file that I want to connect it won't. How can I allow url shortcuts to pass but keep the file manager blocked? Same with updating software. I wish that for my apps I can "Check For Updates" and Kaspersky will allow it, but that's the only thing it will allow.

Hi there, Since a few days, I'm not able to launch the secured navigation. I have the message "impossible to launch the secure navigation". I restart my computer a few times but the problem remains the same. Does anyone has the same issue or can help resolve this problem ? My computer is running under W11. Thanks for your feedback JD

I would like to thank Kaspersky team for the lightning quick reaction! The problem is solved, apparently it was a minor glitch and many other users were impacted. Thank you Berny! This topic can be locked now.

Dear Community We have a requirements on Kaspersky Embedded System Security for Windows When Application Control policy is applied: -- Group policy access should be denied -- Power-shell disable / no one can access power-shell. -- Registry & Control Panel access denied -- Portable application block *Please share the extension list which will be blocked by KESS (like, .exe, .bat etc) When Device Control policy is applied: Block all USB drive except keyboard & mouse & SATA drive except preinstalled HDD & DVD (if any). We want to know are these requirements can be complied by KESS and if complied how can we do that , how can we do the configuration any support articles available. Regards Ahnaf Tahmeed

Did you find a solution? I have the same problem. Clients receive a critical alert because KES is not working, and when trying to launch the application through KES, this error appears. When the client computer is restarted, the problem is resolved. However, I would like to resolve the issue causing KES to fail and stop. As shown in the attached image, out of almost 200 computers, four are experiencing the same problem. This occurs daily on different computers. If I restart these four computers now, tomorrow there will be other computers with the same problem.

Hi. First time using kaspersky premium and I am still learning the ins and outs. How do I disable the feature of where kaspersky keep asking me for permission to allow apps to access registry? While I appreciate the security tightness, it get very tedious to click allow every time I boot my pc or launch an app that I know and trusted. Cheers! :D Picture below.

Hello, Thank You for Your reply. The article You’ve shared refers only to hardware and software requirements for macOS versions up to 15, while this report concerns a confirmed reproducible issue on macOS 26.0.1 (Tahoe, build 25A362). After detailed analysis, I’ve identified the exact cause — the new XPC handling in macOS 26 interferes with the com.kaspersky.kpm.bl.resolver endpoint. This results in Kaspersky Password Manager freezing immediately after launch. Removing or resetting that endpoint restores full functionality and stability. I would kindly ask You to forward this finding to the macOS development team so that it can be validated and patched in an upcoming release. Including this fix or a related note in the official documentation could also help other users who may experience the same issue.

Hello everyone, I would like to report a reproducible issue with Kaspersky Password Manager (App Store version 10.3.1) on macOS 26.0.1 (Tahoe, build 25A362). The application freezes immediately upon launch, showing no UI response until forcibly terminated. Observed behaviour After launching, the process kpm_app becomes stuck waiting for a blocked XPC port: This indicates that the app is trying to connect to an unresponsive or missing XPC helper service (com.kaspersky.kpm.bl.resolver), which never responds — resulting in a total freeze. Technical background The App Store build registers an internal XPC service com.kaspersky.kpm.bl.resolver. In macOS 26 (Tahoe), Apple introduced persistent sandbox XPC restoration: even after an uninstall or container cleanup, launchd automatically recreates the service entry on reboot. When that restored service doesn’t respond, kpm_app waits indefinitely on an XPC handshake during initialisation. Workaround (confirmed functional) Quit the app completely: Remove the broken resolver service: Delete the sandbox containers: In Finder → Go → Go to Folder… → ~/Library/Containers/ Delete the folder com.kaspersky.kpm.bl.resolver manually, then empty the Trash. Relaunch Kaspersky Password Manager. The app now starts and synchronises correctly. (Optional: create an empty file /Library/LaunchDaemons/com.kaspersky.kpm.bl.resolver.plist with zero permissions to prevent macOS from resurrecting the broken helper on next boot.) Expected behaviour The application should initialise its XPC connection dynamically during launch instead of relying on a persistent launchd registration that can become invalid in new macOS sandbox environments. Environment Component Version macOS 26.0.1 (Tahoe, build 25A362) Hardware MacBook Pro 16,1 – Intel i9 Password Manager 10.3.1 (App Store build) Distribution Mac App Store Reproducible Always, especially after restart Summary This appears to be a compatibility issue between the App Store sandbox and macOS 26’s updated XPC system. Removing or resetting the com.kaspersky.kpm.bl.resolver endpoint resolves the problem entirely. Please forward this to the macOS development team for validation and patching in the next release. Best regards, M. Kurzdym, PhD (UK)

Hello everyone, I’d like to report a reproducible issue with Kaspersky VPN Secure Connection (App Store version 3.5.0, build 30500.79.14444486) on macOS 26.0.1 (Tahoe). The application freezes immediately upon launch and remains unresponsive until forcibly terminated. Observed behaviour After launching, the ksec_app process becomes stuck in a waiting state, as seen in macOS diagnostic reports: This means the app is attempting to connect to a non-existent or unresponsive XPC helper service (com.kaspersky.ksec.bl.resolver), resulting in a permanent hang. Technical background The App Store build registers an internal XPC service com.kaspersky.ksec.bl.resolver. On macOS 26 (Tahoe), Apple introduced persistent sandbox XPC restoration. Even if the related container or plist is deleted, launchd automatically restores the entry at next boot. Since the restored service no longer responds, the VPN UI (ksec_app) hangs on the XPC handshake stage and never completes initialisation. Workaround (confirmed functional) Quit the app completely: Remove the stuck resolver: Delete the sandbox containers: In Finder → Go → Go to Folder… → ~/Library/Containers/ Delete the folder com.kaspersky.ksec.bl.resolver manually, then empty the Trash. Relaunch the VPN. It starts and connects normally after that. (Optional: to prevent macOS from recreating the broken resolver after reboot, create an empty dummy file /Library/LaunchDaemons/com.kaspersky.ksec.bl.resolver.plist with no permissions.) Expected behaviour VPN should initialise its XPC connection dynamically on launch, without relying on persistent system registration that may be invalidated by macOS sandbox changes. Environment Component Version macOS 26.0.1 (Tahoe, build 25A362) Hardware MacBook Pro 16,1 – Intel i9 VPN 3.5.0 (App Store build) Distribution Mac App Store Reproducible Always, after restart Summary This appears to be a compatibility issue between the App Store build and macOS 26’s updated XPC sandbox behaviour. Manual cleanup and deregistration of com.kaspersky.ksec.bl.resolver restores normal functionality. Please forward this to the Mac development team for verification and patching. Best regards, M. Kurzdym, PhD (UK)

@denacre Try to contact the Support Team, for quick assistance use the Chat.

I'm trying to recover my keyboard, mouse, speakers, which aren't working after uninstalling kapersky. So i booted with kapersky rescue tool. But the tools option is just not showing I'm running windows 11 Please help, I've spent hours and hours on this with no luck this is 2024 kapersky rescue tool, the 2018 version was showing black screen on my laptop

Hey everyone, Tonight when I search on Google via chrome, 3 times I’ve had below pop up, I’ve never seen it before: HEUR:Trojan-Clicker Script GhostPlugin.gen It tells me it’s a Trojan type and that the object is: https://youronlinesearches.com/script/r.php?a=3201&uid=52863x0000xzzz7. ZZZZZZZZZ However Kaspersky tells me that it has blocked the download each time, this while I’m on Google via chrome, I’ve never seen this before and the only sites I go on are legit ones. I have done a quick scan and it comes back with nothing found, Kaspersky tell me: Event: Malicious object detected User: ***** (I’m not inc this for privacy) Usertype: Initiator Application name: chrome.exe Application path: C:\Program Files|Google|Chrome/Application Component: Safe Browsing Result description: Detected Type: Trojan Can anyone help?

Thanks. I was able to find it, though it was not that easy. Searching for "launch" did not return any results. Searching for startup has given 3 results. This settings is under: Settings (gear icon) / Performance settings / PC performance optimization / PC resource consumption Turning it off set Kaspersky Service 21.22 startup type to manual. And after I exit the App (from the notification area), it also the service as well.

Welcome to Kaspersky Community. Find an option in Your KF settings called: Launch Kaspersky at computer startup, and manually disable it. Re-enable Self Defense. To run KF again manually, just do it via its K. icon.

While my computer is running, whenever I launch Kaspersky, within 5–10 minutes my screen turns black and then comes back after about 2 seconds. I tested this many times and confirmed that Kaspersky is the cause. The issue happens even if I am idle on the desktop, without running any other applications. System details: -Operating System: Windows 10 Home, Version 22H2 (OS Build 19045.6216) -Kaspersky version: 21.22.7.466(a) -GPU: NVIDIA GeForce GTX 1060 6GB -Driver version tested: Latest driver 581.15 WHQL, also tested older versions with DDU clean install = issue persists -I don't use any other security software -Kaspersky settings: Default -Background apps: None (to minimize conflicts, I closed all unnecessary apps) Here are the troubleshooting steps I've already tried: -Updated GPU drivers (tested both latest and older versions) -Used DDU to perform clean driver reinstallations -Verified Windows is fully updated -Verified system integrity with: . "sfc /scannow" . "DISM /Online /Cleanup-Image /RestoreHealth" . "chkdsk C: /f /r" -Hardware has been tested and confirmed working normally I'm attaching a screenshot of the Windows Event Viewer section related to the error. Although this part is in Turkish, I've added an English version below. Here: "The description for Event ID 153 from source nvlddmkm cannot be found. The component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer. If the event originated on another computer, the display information had to be saved with the event. The following information was included with the event: \Device\0000007f Error occurred on GPUID: 100 The message resource is present but the message is not found in the message table." Thank you for your attention and support.

This installer (screenshot) is signed properly, Trusted (digital signature). But installation fails. Because now it's Untrusted installer. What if the unsigned file is new and just unknown in KSN? It will be blocked even with enabled trusting digitally signed apps. And the product will not report this, there will simply be an installation/update/launch error. There is also apps Trusted (digital signature without confirmation). These apps will be blocked instead of running normally in the Low Restricted group. So, there can be a lot of problems with these settings.

P.S. It seems that I have missjudged the issues with quick mouse scan. I have restarted my Wind.11 23h2 like a normal restart and I ran the action with the mouse to any icon on screen and the problem didnt appear. But I will keep monitoring for bugs, abnormal symptoms.

Greetings once more. It have been a wild in the past months holding onto KS 21.21.7.384(a) bugged version and hoping for a future version to address the issues that I have listed in the past. However as the sutomatic system that execute these installation and convert the prévios Kaspersky protection to a newer version comes always along with another to address. The welcome / front page of the interface next to 🟢 shield. The message previously showed the followed message: "Vírus/malware detection is active" Now the Reading It says a duplicate message as It reads: "Main protection components are running/ are active". Meanwhile going to Security tab ro check all protection components, the reading still show "All components are active". I mean these phrases are becoming repetitive and unwelcome. Also there is on troubling problem with mouse quick Scan prompt menu where It Will bring now a duplication of KS rundown. I was avoiding to install my previous KS 21.21 because I've suspected there would bem another version comming out anytime soon. With KS 21.22 install applied. Do I have to fully unistall and fresh download from My Kaspersky This version to repair this KS mouse Scan duplication? Or should I wait as I've been waiting for months to get a proper fiz for KS 21.21 major issues?

I was locked out of several accounts because I couldn’t receive SMS on my old number, which no longer works. Needed a quick way to get verification codes without relying on my carrier. Used another mobile service — picked a UK number directly in the browser, no registration. The code arrived in under two minutes. Since it’s a real SIM-based number, not VoIP, it worked with services that usually block virtual lines. Didn’t have to install an app or reactivate a physical SIM.