Wesly.Zhang

Hi you can download the client from the link below, taken from the official post. https://forum.netmarble.com/7ds_en/view/1/222907 https://7dsgc.netmarble.com/en/pcclient Hello, @Ombizzay It seem there is no problem now, could you update the threats database and re-check this issue. The game could be run without any problem. There is no alarm display by KL product. Regards.

Hello @Timur Born There are some reply from KL Support : Thank you for your letter! We will feedback relevant suggestions to the headquarters for reference, thank you Thank you for your trust and support for Kaspersky products! Regards.

Hello, Could you uninstall the product and reboot and re-install the product in windows 11 ? Regards.

Hello, Could you take a screenshot on the message displayed by Kaspersky? Regards.

Thanks. I did. My ISP could not help. They advised me to use dymanic DNS instead of static. But I don’t think this the answer. I contacted Kapsersky suuport, and they said they can not tell which routers will solve this problem. My only hope is that someone who has this router to provide me with their experience. Appreciate any help. Hello, Please check the router manufacturer's website for new firmware. If it doesn’t help, Please see microsoft support answer for how to close wpad query. https://social.technet.microsoft.com/Forums/office/en-US/a97604d6-b6d1-41e5-b6fc-dbbccebf570d/disable-wpad-dns-querys-completly?forum=winservergen Tell us the result if you use above method to solve the problem. Thanks. Regards.

Hello, @Seegii How many processes name “avpui.exe” display in the system processes list? When the mouse passes over these icons, will the icons disappear by themselves? Regards.

Hello @alikaka65 First, Please check this topic : LinkDo you use an old browsers or … please check whether related certification is valid or not. Regards.

Hello, @Ombizzay Where to download the “7DS emulator” ? I wanna to check this situation. Regards.

Hello, @Timur Born I post a ticket “INC000013295992”, if they have any reply, I will post here. Regards.

Hi @Flood and Flood's wife Thanks for inform me. =.= Regards.

Hello, Well, you can post a ticket to KL via this. I will also post this requirement to them. Regards.

Hello, What smartphone do you use. I know android phone has some privilege control function could be notice user what app is apply for some sensitive operation, such as open camera. Regards.

Hello, Does any other product has such function? Regards.

Hello, It seems that the scan engine delayed the system from entering sleep mode. Can you observe whether this recording occurred in this situation. For example, scanning for 4 hours, you leave the computer. In fact, the computer will enter sleep mode after half an hour of inactivity with the mouse, but the scan continues and the product does not make the system sleep successful, so it is postponed. Please observe it. Regards.

Hello， 请问此问题你是否已得到解决？

Hello, please check it whether it stop system sleep mode or not. Regards.

Hello， 应该是你没有正确设置 信任区域 排除规则导致的问题。

Hello, 我觉得你应该认真查看这个帖子里面的内容，每个字的描述都看清楚。 Link

Hello, Could you provide a detail information to know what’s the problem? I still get ads on some sites, as well as Ads on Google searches. Please make a screenshot about Ads on Google searches. thanks. Regards.

Hello @Pro Please check do you have too many NDIS filters in the system using the following command? sc query type= driver group= NDISReply back the result. Regards.

Hello, @Hikari It seems the browsers want to access a advertisement website, the website is used to push adv. the name of this website is a push advertisement website. (go push er /? pu(sh)?xxxxxxxxxxxx) Due to a parameter (gezwgzdfga5ha3ddf4ytomz6 maybe a Promotion ID) error, the investigation cannot be continued now. I want to know when this alarm occur, which website do you access? Please provide the related url. Another reason: Some browser addones use some advertising push sdk to push advertisements to the browser. So if you could, please disable addone one by one to confirm which addone do the work. Regards.

Hello, @TripleEss plugins → start → game or game → start → plugins? Regards.

Hello， @sino1641 请您将有关网址添加到 信任地址 中即可。设置 --》网络--》信任地址 --》添加 --》12306.cn --》确定，重启浏览器。 正常情况下 12306.cn 网页的数字证书是正常的，当前系统内有存在 中间证书 篡改解密加密通信量的程序存在，解密加密通信量非常危险，可能导致数据泄露。请你 查看证书 是否正确，请检查 证书验证链 是否与我一致。

Hello @Snowwolfboi I agree with you that the new interface makes it more difficult to find settings, especially in product settings. At first, I didn't know where the setting I wanted to set. Such as Network settings and add a trusted address. In fact, I prefer to have a setting search function, so that I can find the setting by entering the keyword of the setting item. Now we can only accept this interface, it takes time to learn and familiarize with this interface. It's a great pity. Regards.

Hello， 截图看下，这个页面是否属于 卡巴斯基 。