Wesly.Zhang

嗨，Cola 对于第一个问题您指的是繁体中文版还是简体中文版？简体中文版在这里：https://www.kaspersky.com.cn/ 对于您第二、三个问题，Ylive 这位 KLC 工程师已经给出答案。 此致 敬礼

Hello, I have tell you the way to collect traces for this issue via PM. If you have other question, you can reply my PM. The way to collect for this issue: Open KL product main GUI. Select Support link at the lower left corner. Select Support Tool in the new opened Support window. Make sure the trace level is recommend and press Enable button. Please reproduce the issue. Put your laptop into hibernation mode an hour or more.If you think the time is almost up, please wake up the laptop to see if the product appears as expected failure. If the failure reproduce successfully, Please return Step 4 and Press Disable button to stop traces collection. Press Send report to technical support link In the new opened send report window, Please check operation system information and Collect and analyze Data, and then Press Save report button. Create a name for it, such as "traces" and save to DESKTOP. When the progress bar is finished and the program prompts you OK, please submit this file to technical support. Regards.

Hello, First, You should use KL Remove Tool to uninstall all known KL product and reboot. After do this, reinstall the product. Second, If it couln't work. You also use KL Remove Tools to uninstall product and reboot, and then, run cmd.exe as Administrator privileges and execute the following command. sc delete klim6 If you encounter any error message, Please upload the error message screenshot to here. And then try to install my uploaded klim driver by manual to check if the KL product net filters driver cannot be installed because the system has too many filters installed. After do that, if system reply a error message just like this. Please give me a reply, I will give you other way to solve this problem.

Hello，Future Deus I have informed KL Chinese support engineer to take care your request INC000010040631. They need your problem trace files to investigate this issue. Could you have provided it to them? Regards.

Dear friend, 你说的有点道理，我修改下上面的说法： 按照如下步骤将 alipay.com 添加到 不在 安全支付 内打开尝试解决这个问题。出现这个问题是淘宝付款页面嵌入了一个 alipay.com 的 iframe。 主界面 --》安全支付 --》添加网址到安全支付 --》在右侧输入 alipay.com 后再下部选择 始终安全浏览器内运行 --》添加。 若以上步骤无法解决你这个问题的，建议您按照我在 2 楼的设定来尝试解决问题，或者请使用 手机淘宝 完成付款。

Hello, Future Deus I have received richbuff 's PM. I also sent you private message. Could you see it? Regards.

你好， 按照如下步骤将 alipay.com 添加到 不在 安全支付 内打开尝试解决这个问题。出现这个问题是淘宝付款页面嵌入了一个 alipay.com 的 iframe。 主界面 --》安全支付 --》添加网址到安全支付 --》在右侧输入 alipay.com 后再下部选择 不在安全浏览器内运行 --》添加。

Hello, HideExec，it maybe means the detected file contain a type of "execute code or file hidden in a file" technolgy. The detected file is suspicious. You should delete this file.

Hello, 你这个问题跟 node.js 完全没有关系，不是冲突问题，而只是一个 npm 包管理的问题。尝试禁用 扫描加密链接 选项后在看下。如果关闭这个选项后问题解决，请您恢复之前的设置，再请您检查 npm 默认镜像源的网络地址是什么，使用这个命令查明 npm config list ，举个例子，如果是 https://registry.npmjs.org/ ，那么请将以下地址掩码添加到卡巴斯基设置。 npmjs.org 卡巴斯基主程序界面 > 设置 > 附加（左侧） > 网络 > 管理排除 > 添加 > 输入弹窗信息中的 根域名，此例中输入 npmjs.org > 添加 > 关闭窗口 > 完成设置。

Hello, guy. If this issue could be fixed after done the above advices. Please make a screenshot pictures related to the script errors and upload here.

u473 您好， 目前卡巴斯基产品还不支持 Insider Preview 版本。请安装正式版本的 windows 10 系统后在看看。

Hello， 提示您过期？您的系统时间是否正确？您激活产品后，有效期是几天？

Hello， 冲突的表现是什么？

你好， 请您到 设置 -》附加设置-》网络--》禁用 扫描加密链接 即可。

Dear Wesly.Zhang, yes sir I checked every installation package of KIS which I downloaded from various sources everyone of them has a valid "digital signature". Thank you Hello, Please rename the installer file name to "a.exe" and run it. Any better? Regards.

Hello, Does the setup file has digital certificate? Please right click the setup file to choose "properties". Please check “digital certificate” tab is exist or not and check digital certificate is not valid or not. Regards.

Hello, Could you provide this file Hamelab.dat via PM? Thanks.

There are other types of errors, such as: --------------------------- SGTool.exe - 损坏的映像 --------------------------- C:\WINDOWS\SYSTEM32\PROPSYS.dll 没有被指定在 Windows 上运行，或者它包含错误。请尝试使用原始安装介质重新安装程序，或联系你的系统管理员或软件供应商以获取支持。错误状态 0xc0000022。 --------------------------- OK --------------------------- --------------------------- SGTool.exe - 损坏的映像 --------------------------- C:\WINDOWS\SYSTEM32\iertutil.dll 没有被指定在 Windows 上运行，或者它包含错误。请尝试使用原始安装介质重新安装程序，或联系你的系统管理员或软件供应商以获取支持。错误状态 0xc0000022。 ---------------------------Hello, You do a "Advanced disinfection" , not a "Advanced cleanup" in system repair wizard. These are different functions. This error information is normal. Advanced disinfection technology is designed to block creating new process, loading new dll or creating new threads of process and etc in order to do a deep disinfection process. After this process is finished, You should do reboot your PC. I think everything will be OK. Regards.Sorry, due to the problem of Google translation, the translation of the message is incorrect. Please understand that I know that this error is normal, but there is no prompt inside the application, which will lead to misunderstanding of ordinary users. Hello, About this technology information, You can see product's usage manual. It can do the following items.

你这个发错地方了吧，建议您通过 我的卡巴斯基 账户向官方发送此建议。

There are other types of errors, such as: --------------------------- SGTool.exe - 损坏的映像 --------------------------- C:\WINDOWS\SYSTEM32\PROPSYS.dll 没有被指定在 Windows 上运行，或者它包含错误。请尝试使用原始安装介质重新安装程序，或联系你的系统管理员或软件供应商以获取支持。错误状态 0xc0000022。 --------------------------- OK --------------------------- --------------------------- SGTool.exe - 损坏的映像 --------------------------- C:\WINDOWS\SYSTEM32\iertutil.dll 没有被指定在 Windows 上运行，或者它包含错误。请尝试使用原始安装介质重新安装程序，或联系你的系统管理员或软件供应商以获取支持。错误状态 0xc0000022。 --------------------------- Hello, You do a "Advanced disinfection" , not a "Advanced cleanup" in system repair wizard. These are different functions. This error information is normal. Advanced disinfection technology is designed to block creating new process, loading new dll or creating new threads of process and etc in order to do a deep disinfection process. After this process is finished, You should do reboot your PC. I think everything will be OK. Regards.

Hello, What type error information after KIS execute the "advanced cleanup"? Could you provide a screenshot on this error information? Thanks.