richbuff

Welcome. Please contact tech Support, here: https://support.kaspersky.com/b2c/

I agree. If anyone wants to read about real threats, there are plenty of real threats out there to read about. And do something about. That is why I changed the title of this topic thread, twice. That is why I have been active on the Kaspersky forums for 12 years, 61,000 posts. That is why I am active in several areas of other types of awareness of real threats. --------------- Scroll down to see first reader comment about a Real Threat: https://blog.dogsbite.org/2019/08/2019-dog-bite-fatality-9-year-old-girl-killed-by-three-pit-bulls-in-detroit.html

Welcome. For this issue, please contact Tech Support: https://support.kaspersky.com/b2c/

Please try to connect with another device; to see if your computer has a networking issue.

Welcome. Please see: https://support.kaspersky.com/us/b2c/US and then select your region from the drop-down at the upper right. Is there any adware that is blocking your connection to Kaspersky servers? Please uninstall any junk, any adware, any unwanted applications > restart and try again. Any better?

Also, in addition to what FLOOD indicates in the post located above this post, Closed, please continue in your duplicated topic. Please stay in one topic for same primary issue.

Welcome. Please pass your mouse cursor over the Kaspersky tray icon and tell us the full, complete name and version number of your Kaspersky product. What Windows operating system? Any special networking environment? Are you logged into Windows as Administrator?

Welcome. Please post the full, complete detection details. Full file name, full path, full location, detection verdict. Post screenshot of Reports > Detailed reports > Detected objects. Main Kaspersky window > More Tools > Reports > upper right > Detailed reports > at the upper left, drop down from All Events to Detected objects. How to take and post screenshot: https://support.kaspersky.com/common/diagnostics/492 PrtSc (Print screen) key (upper right part of keyboard)> open Paint (Start > All programs > Accessories) > Edit > Paste, File > Save as (jpeg or png, Not bmp). When replying, bottom left of reply box > Drag files here to attach, or choose files... Submit reply.

Welcome. If the issue is not readily resolvable by adding an URL exception, please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI

It looks like your hardware and software are up to date, so let's get the certified experts in on this issue. Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI

The Kaspersky Remover is very potent medicine, and just like all other potent interventions, there can be concrete, undesirable side effects in addition to the desired target effect. In your case, it appeared that the potential benefits did not outweigh the potential side effects. I rarely instruct use of the Kaspersky Remover, preferring to instead see if Tech Support indicates usage in each potential case.

Welcome. Smells like adware/adware browser extension, and/or suchlike. Kaspersky Settings > Additional > Threats and exclusions > Detection types > enable Detect Other Software. and do a databases update > reboot, then do a scan. Clear the contents of your Temp folder, instructions: http://support.kaspersky.com/1161 and then reboot. After that, uninstall any recently installed junk > reboot. After that, uninstall any and all junk toolbars > reboot. Uninstall/disable any and all junk browser add-ons and extensions and plugins in all of your browsers. Remove the junk argument from the target field of the browser shortcut properties. Remove any and all junk search providers in all of your browsers. Then if need be, change your home page, in all of your browsers. How to clean up your browsers: http://support.kaspersky.com/us/viruses/solutions/10319 If you are using a router, reset the router, change the router password to a strong password, enter the correct information according to your internet providers instructions, then clear browser cache and cookies, reboot. Any better after that?

Welcome. Please do tell us some more about your environment, hardware and software.

Please collect logs and submit a ticket as Igor Kurzin and FLOOD have indicated in the posts located earlier in this topic thread.

Welcome. Kaspersky Settings > Additional > Threats and exclusions > Detection types > enable Detect Other Software. and do a databases update > reboot, then do a scan. Clear the contents of your Temp folder, instructions: http://support.kaspersky.com/1161 and then reboot. After that, uninstall any recently installed junk > reboot. After that, uninstall any and all junk toolbars > reboot. Uninstall/disable any and all junk browser add-ons and extensions and plugins in all of your browsers. How to clean up your browsers: http://support.kaspersky.com/us/viruses/solutions/10319 Then scan again with Kaspersky. Please post back and let us know if any better? If not, please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI

Welcome. We have three new topics for this issue in the English forum. Please submitt the file here: https://virusdesk.kaspersky.com/ Я перенесу вашу тему в более подходящий раздел форума.

Welcome. Is telegram.exe detected as a Trojan? Or, other, details? Please submit telegram.exe to https://virusdesk.kaspersky.com/

Welcome. Please scan the file, here: https://virusdesk.kaspersky.com/

I would like to help you more, but we need more specific information. When did you contact Tech Support? If you post your INC number, Kaspersky employee can possibly chase it down. Or, I could pass on your INC to a Kaspersky employee. Please pass your mouse cursor over the Kaspersky tray icon and tell us the full, complete name and version number of your Kaspersky product. Primary issue is the app disappears? Please post your GetSystemInfo report link, instructions: https://support.kaspersky.com/common/diagnostics/3632 Please upload the GetSystemInfo zip folder that is inside the larger GSI zip to the GSI parser site http://www.getsysteminfo.com/ and post the url to the parsed report here, in your next post.

Edit: Hello FLOOD, I did not see you posting. :) John, please see FLOODs' post, directly above this post. :) Welcome. My first thought is that Kaspersky Free is for Home User, in a very simple environment. It appears that you may have a more complex environment. Please describe your environment.

Welcome. Please collect logs and submit a ticket as Igor Kurzin and FLOOD have indicated in the posts above your post.

Welcome. Please, tell us what happened when you contacted Tech Support for the issue of the app. disappears about every 90 days. What instructions did they supply you with? Any result? Please pass your mouse cursor over the Kaspersky tray icon and tell us the full, complete name and version number of your Kaspersky product.

Welcome. If you renewed, and you are getting email notifications, you can ignore the email notifications. By what modality are you receiving expiration notices? What Kaspersky product? How did you try to contact Tech Support? What happened when you tried to contact Tech Support? https://support.kaspersky.com/

Welcome. Please collect and submit logs: https://support.kaspersky.com/common/macos/10909 Please also attach detailed description of the issue, and screenshots, as needed.

Welcome. I see that you have looked into this issue, and have not been able to resolve. Therefore, I think a first thing best bet is to please send a request to Technical Support via My Kaspersky Account Also please send in support these logs: https://support.kaspersky.com/common/macos/10909