Buddel

Da stimme ich Dir voll und ganz zu, jedoch habe ich die Komponente “Sicherer Zahlungsverkehr” abschalten müssen, da sie häufig nicht so funktioniert, wie es sein soll. Ich habe derzeit nicht vor, diese Komponente wieder zu aktivieren.

I appreciate the info. Thank you, @Wesly.Zhang .

Ich glaube nicht, dass Du irgendetwas falsch gemacht hast, da ich ähnliche Erfahrungen gemacht habe. Aus diesem Grund habe ich, zumindest vorerst, den “Sicheren Zahlungsverkehr” deaktiviert.

I am familiar with the method to bypass this senseless detection, and I do know what you’re talking about, but this is not the point here. And no, it is definitely not my problem. I only ask KL to do two things: (1) Enable users to hide/deactivate such hints. (2) Remove the software updater SUMo from the list of incompatible programs. Anyway, now I know it’s pointless to discuss this matter here. I have opened another support ticket, hoping that KL can do something about it. If not, well, either SUMo or KIS will have to be removed from my computer due to the alledged compatibility issue. And I already know that SUMo will definitely not be the program to be removed.

I have just opened yet another support ticket regarding this issue: INC000013026721

I would also give you some “magic information”. We are talking about “Deactivate Incompatible Programs/Software Hint” in this thread. You need to use your eyes to read this thread before replying. Thank you.

Hello @Buddel, Here, in the Community, Kaspersky experts requested information that was not forthcoming. Again, not true. Kaspersky experts, if there were any, did get all the information they requested, again and again. What’s more, users have also requested information from KL, and that was definitely not provided. KL have neither fixed the problem nor did they explain why they deem SUMo incompatible with KL products. Users have done their jobs; now it’s time for KL to get their job properly done.

Not true. KL experts have been provided with all the information that is necessary to fix this issue (including plenty of screenshots taken from a variety of Kaspersky products that are affected by this oddity). It is now Kaspersky’s job to fix this issue once and for all.

Hello @Buddel, Welcome! When you’ve logged the issue with Kaspersky have you been provided with an incident case number? I have logged this issue with KL more than once. I always received some kind of a standard reply that did not address this issue at all. They did acknowledge that KC Softwares SUMo is regarded as incompatible with KL products, but they did not say - and did not even seem to know - why. On the one hand, they said that this “incompatible” app needed to be uninstalled in order to avoid conflicts. On the other hand, however, they refused to tell me how an update checker can be incompatible with an anti-malware app. Unless they fix this issue asap, I will definitely leave Kaspersky. They are fully aware of this issue, so they shouldn’t ask users again and again to report something that has long been well known to KL.

Yes, it’s true. This issue has been reported to KL Tech Support many times. Unfortunately, it has not been fixed yet. There is really no point in creating yet another request because this issue is well known to KL. They just need to fix it. And yes, it is also true that some Kaspersky users are progressively uninstalling their Kaspersky products because of this annoying “feature”. I am one of them who is toying with the idea of uninstalling KIS. So please, don’t let this happen and provide a fix asap. Thank you.

Still waiting/looking for a solution to the annoying Incompatible Programs/Software hint. Please give users the option to ignore such hints. Thank you in advance.

I’m also looking for a way to disable this info. Only today did KIS inform me that my update checker (SUMo) was incompatible with KIS. How can I hide or disable such nag screens?

Zunächst einmal kann ich feststellen, dass ich seit nunmehr einer Stunde keine Einträge mehr in den Berichten bezüglich nicht verarbeiteter Objekte gefunden habe. Großartig! Ich werde mich in den kommenden Tagen mal ein wenig mit den KIS-Einstellungen befassen. Vielleicht kann ich an der einen oder anderen Stelle noch etwas verbessern. @Schulte Ich danke Dir vielmals für die großartige Hilfe!

I think I have found the culprit. It’s got somethinig to do with the File Anti-Virus settings. I disabled the option “Extract compound files in the background” about one hour ago and I haven’t had any addtions to the reports list since then. Seems like disabling this option is the solution to this issue. Credit goes to @Schulte He provided the solution in the German part of this forum. Thank you!

Stimmt, es sollte ausreichend sein, wenn KIS nur neue und veränderte Dateien untersucht. Das habe ich soeben in den Einstellungen geändert. Bezieht sich Dein Rechnertest auf die heuristische Analyse? Mir war nicht bewusst, dass die heuristische Analyse Einluss auf die Rechnerleistung hat. Eine mittlere Analyse würde demnach dafür sorgen, dass der Rechner etwas “flotter” wird?