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Welcome. There are very many causes for this error, including leftover Kaspersky drivers in system32, Services for devices not running, too many filters installed, .NET errors, conflicting network adapters, system file corruption, etc. etc. etc. Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: 1. Description of the issue. 2. Screenshot of error 3. GSI 4. Installation logs Tech Support will need the following logs: - kl-install-yyyy-mm-dd-hh-mm-ss.log.enc1 - kl-setup-yyyy-mm-dd-hh-mm-ss.log.enc1 - kl-preinstall-yyyy-mm-dd-hh-mm-ss.log.enc1 - setupapi.app.log - setupapi.dev.log The last two files can be found in \Windows\inf folder. How to collect logs: http://support.kaspersky.com/general/dumps/2042

Welcome. If you are downloading the software from the official source, it is probably a false positive. The detection is Generic, because the behavior is suspicious, not because of a specific detection. Configure Kaspersky in Interactive mode by unchecking Automatic, located in Kaspersky > Settings. Then download the installer for Toshiba External Hard Drive. Then disconnect from the internet and disable File Anti-Virus. Then click Quarantine on the main Kaspersky window. Find Quarantine by clicking More Tools at the bottom of the main Kaspersky window, then mid-left. Then locate the entries for your Toshiba External Hard Drive in Quarantine and/or Storage tabs and select Restore. After that, please Add to Exclusions. Re-enable File Anti Virus and re-connect to the internet. How to add to exclusions: http://support.kaspersky.com/us/10017 If this is a false positive, please send full details to Tech Support:

Welcome. Your best bet is to continue with Tech Support, because tech support has more tools, more information, and more resources than we have on this forum. Tech Support can give you much more informed advice. AES or asymmetric encryption: Probably not decryptable without the keys that the attacker holds. Further reading: https://usa.kaspersky.com/resource-center/threats/ransomware and: https://usa.kaspersky.com/resource-center/threats/malware-system-penetration ..and so on... Prevention is key. All of the usual rules: Change all passwords regularly, only use strong passwords. Don't click on spam emails, don't click on links or attachments in malicious emails. Keep operating system and all software up to date. Users do not have Admin account rights. Don't download junk or click on malicious popups or malicious fake notifications. And so on.... etc.... Always maintain safe backup, and recover from backup.

Welcome. There are two courses of action. One is to post your GetSystemInfo report here, so forum users can help, and the other is to Contact Tech Support. 1. Please post your GetSystemInfo report link, instructions: https://support.kaspersky.com/common/diagnostics/3632 Please upload the GetSystemInfo zip folder that is inside the larger GSI zip to the GSI parser site http://www.getsysteminfo.com/ and post the url to the parsed report here, in your next post. 2. Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI

Welcome. Pending possible solution on this forum, please contact Tech Support: https://support.kaspersky.com/smb/

Quick moderator note: Please do not discuss tactics that are in direct contravention of the EULA. Such has been deleted from the above discussion. :) :relaxed:

If you can't find it, let's get Tech Support in on this. Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed.

Also, in addition to the post located directly above this post that was posted for The Original Poster: Alex: Please Stop hijacking other persons topic threads. Your hijacking question has nothing to do with this topic, that Some One Else opened to help with his issue! :) :relaxed: Everyone else: You can find all the extensive hijack content in the Trash. :) :relaxed: Edit: Add happy faces.

Welcome. Please, using the complete, detailed detection details, go to the location of the item that was detected, and manually delete the item. Any better? If still no go, please post the full, complete detection details. Full file name, full path, full location, detection verdict. Post screenshot of Reports > Detailed reports > Detected objects. Main Kaspersky window > More Tools > Reports > upper right > Detailed reports > at the upper left, drop down from All Events to Detected objects. How to take and post screenshot: https://support.kaspersky.com/common/diagnostics/492

Welcome. KLAVA or Component error: Exit and re launch Kaspersky, instructions: https://community.kaspersky.com/kaspersky-internet-security-13/error-updating-components-sw2-and-klava-database-update-failed-940#post6977 Any better after that? I see that you have tried several things to resolve this. If you can not resolve this issue by following the instructions in the link that I posted, please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI

Welcome. There are two courses of action. One is to post your GetSystemInfo report here, so forum users can help, and the other is to Contact Tech Support. 1. Please post your GetSystemInfo report link, instructions: https://support.kaspersky.com/common/diagnostics/3632 Please upload the GetSystemInfo zip folder that is inside the larger GSI zip to the GSI parser site http://www.getsysteminfo.com/ and post the url to the parsed report here, in your next post. 2. Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI

Your event viewer shows that your system/hardware may not be happy, to use anthropomorphic terms. This looks like a very techie type of issue. .NET Runtime: Application: avpui.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: exception code c0000005, exception address 76F90EF7 Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI

Your Windows Event Viewer is in Chinese, so I sent a private message to our Chinese Forum leader, asking him to help with this issue. :)

Welcome. Network error, error resolving network name. There are two courses of action. One is to post your GetSystemInfo report here, so forum users can help, and the other is to Contact Tech Support. 1. Please post your GetSystemInfo report link, instructions: https://support.kaspersky.com/common/diagnostics/3632 Please upload the GetSystemInfo zip folder that is inside the larger GSI zip to the GSI parser site http://www.getsysteminfo.com/ and post the url to the parsed report here, in your next post. 2. Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI

Welcome. Worthy try: Un and re install Kaspersky. Uninstall > restart the computer > do routine disk maintenance such as defrag, disk cleanup, make sure Windows updates are installed > restart the computer > re install Kaspersky > update databases > restart again. Any better after that? If still no go, please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI

Welcome. Last I heard, BestBuy does not sell Kaspersky, sadly. Your best bet is to purchase Kaspersky from another authorized establishment, or purchase online. :) Please see: https://usa.kaspersky.com/

Welcome. There are two courses of action. One is to post your GetSystemInfo report here, so forum users can help, and the other is to Contact Tech Support. 1. Please post your GetSystemInfo report link, instructions: https://support.kaspersky.com/common/diagnostics/3632 Please upload the GetSystemInfo zip folder that is inside the larger GSI zip to the GSI parser site http://www.getsysteminfo.com/ and post the url to the parsed report here, in your next post. 2. Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI

Welcome. There are two courses of action. One is to post your GetSystemInfo report here, so forum users can help, and the other is to Contact Tech Support. 1. Please post your GetSystemInfo report link, instructions: https://support.kaspersky.com/common/diagnostics/3632 Please upload the GetSystemInfo zip folder that is inside the larger GSI zip to the GSI parser site http://www.getsysteminfo.com/ and post the url to the parsed report here, in your next post. 2. Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI

Welcome. Please review all of the informative links that have been posted in several posts located above, in this topic thread. Any better?

Kaspersky Settings > Additional > Threats and exclusions > Detection types > enable Detect Other Software. and do a databases update > reboot, then do a scan. Clear the contents of your Temp folder, instructions: http://support.kaspersky.com/1161 and then reboot. After that, uninstall any recently installed junk > reboot. After that, uninstall any and all junk toolbars > reboot. Uninstall/disable any and all junk browser add-ons and extensions and plugins in all of your browsers. Remove the junk argument from the target field of the browser shortcut properties. Remove any and all junk search providers in all of your browsers. Then if need be, change your home page, in all of your browsers. How to clean up your browsers: http://support.kaspersky.com/us/viruses/solutions/10319 If you are using a router, reset the router, change the router password to a strong password, enter the correct information according to your internet providers instructions, then clear browser cache and cookies, reboot. Any better after that? If still no go, Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot of the full detection details. c. GSI

You're welcome. https://www.getsysteminfo.com/report/c28ed5ddf1df628a23bd7f92d7e8a1ba Worthy try: Uninstall and re install Kaspersky, but do routine disk maintenance while Kaspersky is uninstalled: Defrag, disk cleanup, checkdisk, uninstall unneeded stuff, do a few restarts, then re install kaspersky > update databases > restart > again update databases > again restart. If all is well, subsequent scans should be faster, not slower.

Welcome. Please see instruction and link to instructions that Igor Kurzin and kmscom posted here: https://community.kaspersky.com/kaspersky-anti-virus-12/i-didn-t-receive-my-kaspersky-antivirus-activation-code-1623#post8906

I got your GSI .zip file in the PM that you sent me. I am asking you if it is ok for me to post your parsed report here, so all active helpers can see and reply?

Please post your GetSystemInfo report link, instructions: https://support.kaspersky.com/common/diagnostics/3632 Please upload the GetSystemInfo zip folder that is inside the larger GSI zip to the GSI parser site http://www.getsysteminfo.com/ and post the url to the parsed report here, in your next post.

Any other changes made to settings before this issue appeared? Any other changes in apps or software or hardware, or Power Option settings in Windows?