richbuff

Welcome. Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI

Welcome. Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI

Please see: https://forum.kaspersky.com/index.php?/topic/400252-what-is-the-differnce-between-kaspersky-security-cloud-and-kaspersky-total-security/&do=findComment&comment=2823008

Please inform Tech Support of this bug. Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI

Parch F for KIS/KAV, Tech Article. https://support.kaspersky.com/13875?_ga=2.181235367.1484304151.1559870653-1395021052.1559870653#block1 The patch is phased release for a few days or so. If you un and re install Kaspersky, it may take a few days for the patch to re-download to your computer.

Welcome. There are two courses of action. One is to post your GetSystemInfo report and full detection report here, so forum users can help, and the other is to Contact Tech Support. 1. Please post your GetSystemInfo report link, instructions: https://support.kaspersky.com/common/diagnostics/3632 Please upload the GetSystemInfo zip folder that is inside the larger GSI zip to the GSI parser site http://www.getsysteminfo.com/ and post the url to the parsed report here, in your next post. Please post the full, complete detection details. Full file name, full path, full location, detection verdict. Post screenshot of Reports > Detailed reports > Detected objects. 2. Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI

Last post made 7 hours ago: General negative advisement: Deleted. :)

Welcome. Please post your GetSystemInfo report link, instructions: https://support.kaspersky.com/common/diagnostics/3632 Please upload the GetSystemInfo zip folder that is inside the larger GSI zip to the GSI parser site http://www.getsysteminfo.com/ and post the url to the parsed report here, in your next post.

kmscom posted two links. His second link is repeated here: https://support.kaspersky.com/14620?_ga=2.237883584.1594696241.1559781720-827893231.1559781720#block2 In that link, there are two links to instructions for Firefox. Any better?

Also, in addition to what FLOOD indicates in the post located above this post, Please tell us if you tried un and re install Kaspersky. Did that resolve the issue? If Yes and then No, please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI Current detailed Update report.

Also, in addition to what FLOOD indicates in the post located above this post, It does some type of techie stuff. Please see FLOODs' instructions located above this post, and for additional technical needs, please contact Tech Support.

Welcome. Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI

Welcome. Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI

Also, in addition to what kmscom indicates in the post located above this post, How do you connect to the internet? Is your internet connection ok? Is your internet connection metered? Have you waited 15 minutes after system boot up to see if the update will occur? Reboot, then check system date/time correct, then Settings > Additional > Network > Proxy server > select Do Not use proxy server. Are you on battery or main power? Settings > Performance > uncheck Disable scheduled tasks. Are you in Gaming Profile? Kaspersky Settings > Performance > uncheck Automatically disable some functionality when in full screen mode. Is your Kaspersky license expiring in a few days? If your license is a managed subscription, please click Subscription, located at lower right of the main Kaspersky window, then click the "Update subscription status" button. Then start an Update. If still no go, attach the Detailed update report. Enable Log Non Critical Events: Settings > Additional > Reports and quarantine > check Log Non-critical events. Then do an update. Main Kaspersky window, lower center, More Tools > right side, click Reports > upper right > Detailed reports, upper left > dropdown > Update, select the current entry > right-middle > click Details > Save icon at upper right > Save, name the file and save it somewhere and attach it to your next post. If the file is too large to upload, then zip it (right click, send to > compressed zipped folder) and upload the zip. If the update report appears to be blank, please post the screenshot of the update report. Disable Log Non Critical Events when done. Please post your GetSystemInfo report link, instructions: https://support.kaspersky.com/common/diagnostics/3632

Also, in addition to what kmscom indicates in the post located above this post, How do you connect to the internet? Is your internet connection ok? Is your internet connection metered? Have you waited 15 minutes after system boot up to see if the update will occur? Reboot, then check system date/time correct, then Settings > Additional > Network > Proxy server > select Do Not use proxy server. Are you on battery or main power? Settings > Performance > uncheck Disable scheduled tasks. Are you in Gaming Profile? Kaspersky Settings > Performance > uncheck Automatically disable some functionality when in full screen mode. Is your Kaspersky license expiring in a few days? If your license is a managed subscription, please click Subscription, located at lower right of the main Kaspersky window, then click the "Update subscription status" button. Then start an Update. If still no go, attach the Detailed update report. Enable Log Non Critical Events: Settings > Additional > Reports and quarantine > check Log Non-critical events. Then do an update. Main Kaspersky window, lower center, More Tools > right side, click Reports > upper right > Detailed reports, upper left > dropdown > Update, select the current entry > right-middle > click Details > Save icon at upper right > Save, name the file and save it somewhere and attach it to your next post. If the file is too large to upload, then zip it (right click, send to > compressed zipped folder) and upload the zip. If the update report appears to be blank, please post the screenshot of the update report. Disable Log Non Critical Events when done. Please post your GetSystemInfo report link, instructions: https://support.kaspersky.com/common/diagnostics/3632

Also, in addition to what FLOOD indicates in the post located above this post, As FLOOD mentioned previously, one file is missing from your GSI.zip. We need the GetSystemInfo.zip that usually is automatically included inside the GSI.zip.

ghoul: Your last post is deleted, due to your extremely aggressive attack. This topic is closed, and I don't want to see anymore of your aggressive attacks, so you are banned.

Tech Support can get some more detailed information that they need to begin to explore this issue. :) Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI

Welcome. Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI

Welcome. I am guessing that you are in a Business Product environment, but instead of moving this topic to the Business section of this forum, I am going to ask you to get this issue to Tech Support. Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI

Welcome. Your best bet is to ask Tech Support about this event. Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI

Also, in addition to what kmscom indicates in the post located above this post, Please see this basic checklist: https://community.kaspersky.com/kaspersky-internet-security-13/update-issues-checklist-1312

Un and re install Kaspersky: Uninstall Kaspersky > reboot > re install Kaspersky > reboot > activate with your activation code > do a databases update > reboot. Any better after that?

No need to apologize, of course. :) Please post your GetSystemInfo report link, instructions: https://support.kaspersky.com/common/diagnostics/3632 Please upload the GetSystemInfo zip folder that is inside the larger GSI zip to the GSI parser site http://www.getsysteminfo.com/ and post the url to the parsed report here, in your next post. Please also contact Tech Support, too. They will inform you of what logs they need and how to supply the logs.

Also, in addition to what FLOOD indicates in the post located above this post, "copy to quarantine" means quarantine a copy, and not delete the original. Please do not use Tdsskiller unless you are individually guided by a knowledgeable person. :)