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Posts posted by nexon
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Submit request (create ticket)
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Dont pay never for ransomware. Contact Tech Support for decrypt files as i wrote above.
And let us know... -
Hi
Welcome.
My kaspersky is linked with your product using your account mail (login to your account in kaspersky secure connection).
IF still not go contact tech support.
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So for the Last time PROTECTED Browser PROTECTS you against keyloggers etc untrusted program runed on the background or any other dangerous program installed in PC which catching your Keys on keyboard. Also PROTECTS again screen captures (screenshot) screen lockers etc. It is most important to have kaspersky system watcher enabled in kaspersky settings.
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Protected Browser have additional layers of protection so if you have opened Protected Browser then you can not create screenshot (you will create but black screen right)? Secured.
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Hi,
Welcome.
Next one CAPSLOCK OFF!
See
https://www.kaspersky.com/blog/no-no-ransom/13364/
https://noransom.kaspersky.com
IF you can not find there your solution contact tech support and try send these files to engineers they can try decrypt your files.
And also BACKUP BACKUP AND BACKUP your files offline on 2 or 3 places.
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When you runing gsi tool it is better all browsers closed.
Try uninstall kaspersky (only keep license info checbox) and then restart PC, clear temp files and After restart PC install kaspersky update and do restart again. Check the problem.
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Hi,
You have Windows 7 build 7600? So if yes you dont have installed important update service pack 1 build 7601.
Try clear browser cache, clear temp files.
*porn site really? ?
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Hi,
Welcome.
1. Delete temp files https://support.kaspersky.com/common/windows/11612.In Kaspersky Settings > Additional > Threats and exclusions > Detection types > Settings > enable Other.
3.Update Kaspersky and restart pc -
Hi,
Welcome.
First CAPSLOCK OFF!
Second password for my.kaspersky.com? Click I FORGOT password then write your registration e-mail. And you get mail from Kaspersky for reset password. -
essayez l'exclusion (complet FOLDER Easy Anti Cheat d' Epic Games)
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Lorsque vous avez modifié les paramètres en confiance, le programme d'arrière-plan était-il en cours d'exécution? Essayez de redémarrer le PC et vérifiez le problème.
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Je ne vois pas le dossier 'Easy Anti Cheat d' Epic Games … Je ne vois pas le fichier de paramètres normaliz.dll
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capture d'écran S'il vous plaît
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fichier normaliz.dll est dans la zone de confiance ???
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désactiver temporairement la protection antivirus et voir si le problème persiste.
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Bonjour
bienvenue.modifier dans une zone de confiance (dossier et fichier)
https://support.kaspersky.com/fr/14310#block1
https://support.kaspersky.com/fr/14310#block2
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Hi,
Welcome.
Please post screenshot. -
🙂 Youre welcome
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prego 😉
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innescare questo remover e riavvia il PC (rimuovere completamente Kaspersky)
Kaspersky rescue disk does not detect Ethernet or WiFi adapters
in Kaspersky Rescue Disk
Posted
Hi,
Welcome.
Please see https://support.kaspersky.com/14228#block3