[a .exe file for a game possible false positive [Solved][Closed]]

Tried you upload on virustotal?

[a .exe file for a game possible false positive [Solved][Closed]]

Daily are new and new viruses over 300 000 new viruses everyday by kaspersky. Also Kaspersky in tests have verry low FP (False Positives).

Also if you see in you kaspersky KSN (security network) statistic there is currently
over 3,5 billion safe

nearly 1,5 billion unsafe

1,8 billion waiting for detection

[a .exe file for a game possible false positive [Solved][Closed]]

It might caused by Kaspersky virus definition updates.

Also you are running on older version Windows why don´t update to newest?

[a .exe file for a game possible false positive [Solved][Closed]]

Hi,

Welcome.
 

1. which version of KTS are you using + windows version?
2. you can upload here https://virusdesk.kaspersky.com/ if you think it is false positive click on SUBMIT FOR ANALYSIS enter your e-mail there and send.
3. Also you can create ticket https://my.kaspersky.com/
    

And Multi.Generic is a malware which is sometime hard to detect. And is often located in Documents (My Computer)

[[MacOS Catalina] How can I complete a full scan? [Closed]]

Hi,

Welcome.

1GB and 5GB drives (disks)?

Kaspersky scan a large archives much longer than other unziped files. Please screenshot.

Also which version MAC OS and kaspersky.

[I can't update for patch J [Solved][Closed]]

AS i wrote it depends by your region for example on Brazil Website KIS is version kis20.0.14.1085abcdept_19514.exe which means that is included patch e only and before you install this package kaspersky will search for newer version if it available then downloads automatically and also after installation do manuál update and restart PC for (this step install newest patch) if it is available of course.

You can ask kaspersky Brazil team about patches. 

[[suggestion] customization and pause button [MOVED] [Closed]]

        @Manideepk90 

1. Not needed (kaspersky looks nice in green and white color)
2. Usefull
3. New interface you mean? (Most people interested about security and how to stay safe)
4. This is AV - AntiVirus not any optimization software for cleaning RAM, defrag your disk…
5. Hmm i dont think that is this feature needed

Add animations? Animations are supported and inplemented in product.

And teens love customization? Okay but this is not toy.
 

[activation error [Closed]]

@Dorbs Hi, Welcome. Please look here https://support.kaspersky.com/common/buy/13030 and https://support.kaspersky.com/common/error/activation/13712

[I can't update for patch J [Solved][Closed]]

If you want you can also add here your GSI report and we might take a look.

[I can't update for patch J [Solved][Closed]]

@DannyDiamond  Hi, and welcome. Patch i is installed on most devices you should have this patch also. And also it depend on region. Where are you from?
And KIS 2020 was installed how? Over older version or clean install?
Also look for detailed reports > update reports (if there is any error) or update working or not.

[I can't update for patch J [Solved][Closed]]

Patch j will also add support forEdge chromium.

[I can't update for patch J [Solved][Closed]]

Hi, 

Welcome. 

 

Please note patches are coming gradually (depends on region). I have also patch (i) only for now. In couple days i will recieve patch (j) and you also. 

 

Hope i helped. 

[Link to "Win32 Disk Imager" is incorrect]

 

@Yury N. This link also needs fix.

Where did you find this link?

 

KPM after installing patch j automatically opened this Window witch new privacy policy. 

[Non-stop Rootkit scans]

Ok let us know after that ?

We are more than happy to assist you ? 

[Kaspersky Password Manager Linux App [moved]]

Hi, 

Welcome.

Thanks for your idea. Please create ticket → https://my.kaspersky.com/

[I’m using vpn by Kaspersky Secure Connection but can’t watch netflix in Indonesia]

Hi, Welcome.
 

• have you tried use another VPN server?
• maybe netflix blocking vpn servers
• create support ticket https://my.kaspersky.com/

[Non-stop Rootkit scans]

@dougn13111 You can try turn off rootkit scan for 2 days for example and after that enable rootkit scan in settings and check if the problem presists.

Go here Kaspersky settings > Performance >  Search for software (rootkits) uncheck this.

[How to disable Kaspersky root authority certificate and all that depends on it]

Hi,

Welcome.

Settings > Additional > Network > Do not scan encrypted connections

[CZ KL Privacy policy link not working. [Solved][Closed]]

@Anton Mefodys hello

Thank you 

[Non-stop Rootkit scans]

@dougn13111 this is abnormaly long. In mine case everyday runing automatically approx 7000 or 8000 files scanning duration is few minutes 8-10 min.

Please your GSI upload it here and post link in your next reply. 

[Link to "Win32 Disk Imager" is incorrect]

@Yury N. This link also needs fix.

[CZ KL Privacy policy link not working. [Solved][Closed]]

Kaspersky still changing rules (privacy policy etc).
Right now i just automatically obtained patch j for KPM and here is window that i must accept new privacy policy (link is not functional Error 404 but i must accept?) I click on the X to close this window.
Hmm not really happy.

This link for pirvacy policy not working :
https://help.kaspersky.com/Legal/products-and-services-privacy-policy/cs-CZ/PrivacyPolicy.htm

 

 

[Keine DB-Updates am Wochenende? [verschoben]]

@Nobby : Hallo und Wilkommen. Bitte führst dieses Programm und Zip-Archiv hochladen auf GSI Parser und kopiere den Link von GSI Praser hier.
Danke

@Fuchsberg Er schreibt über DB (Database update / virus definition) und nicht über ein Programm-Update.

[I purchased the incorrect package [Closed]]

Hi,

Welcome.

Sure just buy another 1 license.

 

 

[Rootkit Scan - Is it still part of KTS ? I don’t see a rootkit scan in any of the Kaspersky logs. [Solved][Closed]]

1% for few minutes is normal... In mine case rootkit scan - 8000 files for 6 minutes.

Also you have turned off iSwift? Why? 

 

Where is GSI report? We need more info about PCs specifications and ifentify possible problems.