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Everything posted by KarDip

  1. Hi @Andy, so what Kaspersky Small Office Security “version” do you have installed? Also are you using Microsoft Windows? or other?
  2. Hi @RV123. As well as above posts. To change the country settings, Please contact Technical Support. Thank you.
  3. Hi @releone an all above posts. Any machine that has “Windows 7 ultimate Service Pack 1” will have no issues updating to Windows 10. The un-compatable machines are the older version Windows 7 without “service pack 1’ I recommend anyone still using Windows 7 service pack 1 should upgrade to Windows 10 to use better software you will be surprised at how good Windows 10 is to use.. https://www.microsoft.com/en-us/software-download/windows10 Thank you.
  4. Hi @arleetel, that is great news. Also TCP and UDP allowed is okay so don't worry about it. And it all works connecting your printers. Thank you.
  5. Hi @arleetel, okay seems you covered everything to try and fix, so yes you need to get this issue sorted to see if if it is Kaspersky causing the disconnect of devices, can you let us know here in Kaspersky Community what support say. Thank you.
  6. Hi @arleetel, okay maybe let the Kaspersky experts take a look, as you have Kaspersky<>KIS 20.014.1085(f) installed i suggest you contact Kaspersky support. https://my.kaspersky.com/ Also send a GSI Log. https://support.kaspersky.com/common/diagnostics/3632#block7 In your computer network connection settings do you have all the network profiles set the same. Like in public or private, to share printers, you need to be in “private” Thank you.
  7. Hi All with the above posts. This issue with Hp printers happened few years ago also. Have you tried Installing and Using the Windows Built-in Print Driver (Hp Printers) as a test? If “NO” look below URL. Tutorial<>Installing and Using the Windows Built-in Print Driver (Hp Printers) https://www.hpdrivers.net/installing-and-using-the-windows-built-in-print-driver-hp-printers/ Hp print and scan doctor for Windows PC. https://support.hp.com/us-en/topic/diagnostics?category=printing&issue=scan-issues Hp Software and Driver downloads. https://support.hp.com/us-en/drivers Thank you
  8. Hi @Dinsdale1 Please create a new GSI Log. https://support.kaspersky.com/common/diagnostics/3632#block7 Then contact Kaspersky Support. https://my.kaspersky.com/ Please add your GSI log in report. Thank you.
  9. Hi lemebo Welcome. Well it could be many things why PDF does not open automatically in Chrome so take a look in Google Help below URL, in how to fix. https://support.google.com/chrome/answer/6213030?hl=en Thank you.
  10. Hi Welcome JeffG.DLAN Please contact Kaspersky Support. https://my.kaspersky.com Also please send a GSI Log. This URL below will show you how to do that. https://support.kaspersky.com/common/diagnostics/3632#block7 This tool will generate a "zip file" to your desktop. After you have run the GSI Log, please drag and drop the "zip file" into the Kaspersky "gsi parser" Please view the below URL instructions. https://www.getsysteminfo.com/tou Then copy and paste the "easy read link" to Support. Thank you.
  11. Hi, as well as above posts, and to all viewing the original post by James. The poster James question was about adding a new Licence Activation Code to Kaspersky Internet Security. So there is no confusion as in some of the answers in above posts and to viewers who are interested in this topic. Please view the URL below in the correct procedure. https://support.kaspersky.com/common/buy/13278#block2 Thank you.
  12. Hi James Welcome. No just add the new Licence it will activate automatically when the old Licence Expires. Thank you..
  13. Hi Paul You need to contact Kaspersky Support. https://my.kaspersky.com/ We cannot fix this "djvu ransomware" detected on your Laptop here in the forum. Thank you.
  14. Hi CementBB Try this latest version Kaspersky Endpoint Security, for Windows https://support.kaspersky.com/14615 Thank you
  15. Hi Paul You best contact Kaspersky Support. https://my.kaspersky.com Read below URL. https://support.kaspersky.com/2870#block6 Thank you.
  16. Hi Paul Have you tried Kaspersky Windows-Unlocker. https://support.kaspersky.com/us/8005 Please read blog how to do. https://www.kaspersky.com/blog/kaspersky-windowsunlocker-2/12275/ Thank you.
  17. Hi @ Paul What version of Kaspersky Security do you have installed?
  18. Hi Paul You can try Kaspersky free trial Ransomware Decryptor tool kit. https://noransom.kaspersky.com/ Thank you.
  19. Hi, as well as above post @ Flood. Please run a Kaspersky GSI Log. Please view the below URL Instructions. https://support.kaspersky.com/common/diagnostics/3632#block7 This tool will generate a "zip file" to your desktop. After you have run the GSI Log, please drag and drop the "zip file" into the Kaspersky "gsi parser" Please view the below URL instructions. https://www.getsysteminfo.com/tou Then copy and paste the "easy read link" back into your next post. Then maybe we can see what happened in your above post.
  20. Hi, welcome. I would buy a one year licence for the new computer, When that expires then purchase a five year licence for five computers. That way it will balance out for you as you will still have minimal licence on existing three computers. Then add your new five computer licence key code to existing three computers. Hope that helps. Thank you.
  21. Hi DavidB and Welcome As well as above posts. This has been a known issue in browsers with Arlo for quite some time. With Chrome try disable "flash" Also maybe try cleaning up all your browsers of all history data and cookies. That seems to work. Then try this login. https://arlo.netgear.com/#/cameras Or try your normal Arlo login I tested with Kaspersky 2019, version (e) There was no issue with login to Arlo.netgear.com Please keep us updated what works for you. Thank you.
  22. HI RydemStorm OKay not sure what is happening with this URL. Try again here. https://support.kaspersky.com/updater3#downloads I have actually opened the download link web page, just download for Windows or what ever other. If it does not work, contact Kaspersky Support. https://my.kaspersky.com Thank you.
  23. HI D R B Yes know I was just posting what Nikolay arinchev was asking for. Sorry for the confusion. Thank you for the update.
  24. Hi D R B As well as above post. Please send you traces to Kaspersky Support. How to create traces. https://support.kaspersky.com/14364 Thank you.
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