KarDip

Hello. As well as the above awesome posts to fix your issue. I know you already updated the Kaspersky Safe kids App. Maybe try updating again below with CMD Command Prompt's. If you already done this please try again. Open "File Explorer" on your computer. Navigate to the folder where Kaspersky Safe Kids is installed. This is typically: C:\Program Files (x86)\Kaspersky Lab\Kaspersky Safe Kids 23.0 or C:\Program Files\Kaspersky Lab\Kaspersky Safe Kids 23.0 Note which of these two paths exists on your system, as you'll need it later. Open Command Prompt with Administrator Rights Click on the Start menu. Type cmd in the search bar. Right-click on the "Command Prompt" entry that appears and select Run as administrator. If prompted, enter the Windows password for your Administrator account to proceed. Change Directory to the Kaspersky Safe Kids Folder In the Command Prompt window, you need to change to the directory where Kaspersky Safe Kids is installed. Use the cd command followed by the path you identified earlier. For example: If the path is C:\Program Files (x86)\Kaspersky Lab\Kaspersky Safe Kids 23.0, type: Copy code cd C:\Program Files (x86)\Kaspersky Lab\Kaspersky Safe Kids 23.0 If the path is C:\Program Files\Kaspersky Lab\Kaspersky Safe Kids 23.0, type: Copy code cd C:\Program Files\Kaspersky Lab\Kaspersky Safe Kids 23.0 Press Enter after typing the command. Run the Update Command In the Command Prompt window, type the following command: Copy code safekids.com update Press the Enter key to execute the command. Wait for the Update to Complete The update process may take a few minutes. Wait until it completes, and observe any messages that appear in the Command Prompt window for errors or confirmations. Restart the Computer Once the update process is complete, restart your computer to ensure all changes are applied. After completing these steps, check if the issue with internet access monitoring in Kaspersky Safe Kids is resolved. If not, there might be a more complex underlying issue that requires further assistance from Kaspersky's technical support team. Thank you

Hi @Ayhan Erdem Please try this below. Try the Router firsthand. Changing the MTU (Maximum Transmission Unit) can help resolve issues related to network packet size when using a VPN. Below is a step-by-step guide on how to change the MTU on both Windows and routers. Changing MTU on Windows You can adjust the MTU using the Command Prompt in Windows. Here are the steps: 1. Find Your Current MTU Value To see the current MTU settings for your network interfaces: Press Win + X and choose Command Prompt (Admin) or Windows PowerShell (Admin). Type the following command and press Enter: kotlin Copy code netsh interface ipv4 show subinterfaces This will list all the network interfaces and their corresponding MTU values. 2. Change the MTU Value To change the MTU value for a specific network interface: Identify the name of the interface you want to change (such as "Ethernet" or "Wi-Fi") from the previous step. Use the following command to change the MTU. Replace Interface Name with the actual name of your interface and MTU_Value with the MTU size (like 1400 or 1500): vbnet Copy code netsh interface ipv4 set subinterface "Interface Name" mtu=MTU_Value store=persistent Example: vbnet Copy code netsh interface ipv4 set subinterface "Wi-Fi" mtu=1400 store=persistent This command sets the MTU for your Wi-Fi interface to 1400 bytes. You can experiment with different MTU sizes (common values are 1400, 1472, and 1500) to see which works best. 3. Verify the MTU Change To verify the MTU change, use the same command as in step 1: kotlin Copy code netsh interface ipv4 show subinterfaces This will confirm if the MTU has been successfully changed. 4. Restart the Network Interface (Optional) Sometimes it's necessary to restart your network interface for changes to take effect. You can disable and re-enable your network adapter in the Control Panel > Network and Sharing Center > Change adapter settings. Changing MTU on a Router (OpenVPN or General Settings) Access Your Router's Web Interface Open your browser and enter your router’s IP address (usually 192.168.1.1 or 192.168.0.1). Log in with your username and password. Find the MTU Settings The exact location of MTU settings varies by router model, but typically, you can find it in sections like: WAN settings Advanced settings VPN/OpenVPN settings (if applicable) Look for an option labeled MTU, Maximum Transmission Unit, or similar. Adjust the MTU Value Change the MTU value to a lower one (e.g., 1400) to test network behavior. In most cases, a value between 1400 and 1500 works well for VPN connections. Save your changes. Restart the Router After applying the changes, restart your router to make sure the new MTU value is in effect. If issue still persists get back with reply i have other information on this topic. Thank you

Hi @DuffNCustard and above posts. I see you have done a lot work to resolve Payment issue with Digital River Uk. Here is some extra information that you may have done already if not give it a try it may work solve the issue forever. Okay lets go to escalate your issue effectively, here are some powerful contact details and steps you can take: 1. Digital River UK Contact Details Phone Number: Call Digital River’s UK support line. The general customer service number is often difficult to find, but it’s worth trying different numbers listed on their website or reaching out to a global support line. Email: Look for a direct email contact. While Digital River often uses a generic support email (e.g., *****@*****.tld), you can try reaching out to *****@*****.tld (Executive Support) for escalated issues. Postal Address: You can send a formal written complaint to their UK office. Here’s a general address you might use: Copy code below. Digital River UK Ltd. c/o Regus, Fairbourne Drive, Atterbury, Milton Keynes, Buckinghamshire MK10 9RG, United Kingdom 2. Kaspersky UK Contact Details Phone Support: Kaspersky’s UK phone support can be reached at +44 (0) 203 356 4983. Request to speak to a supervisor or escalate your issue. Email Support: Contact Kaspersky directly at *****@*****.tld or use any escalation emails provided during your subscription management process. 3. CEO and Executive Contacts Digital River Executive Team: You can sometimes find the email addresses of key executives through LinkedIn or corporate directories. Send a concise, polite email explaining your issue and requesting urgent assistance. For example, try contacting the CEO or customer service head. You can start with the general format *****@*****.tld. Kaspersky Executive Contact: Similarly, you can reach out to Kaspersky’s higher management through LinkedIn or by using a similar email format. 4. Better Business Bureau (BBB) & Other Review Platforms BBB: File a complaint on the Better Business Bureau website (www.bbb.org) if you’re dealing with an international entity. Digital River has been responsive to BBB complaints in the past. Trustpilot: Leave a detailed review on Trustpilot (www.trustpilot.com) and other consumer review platforms. Companies often respond quickly to public complaints. 5. Media and Consumer Rights Shows Consumer Rights Programs: Reach out to UK consumer rights programs like "Watchdog" on BBC or "Rip-Off Britain." Media coverage can pressure companies into resolving issues swiftly. Social Media Campaign: Use Twitter and tag both Digital River and Kaspersky, detailing your experience. Social media campaigns can attract attention from the company’s PR teams. 6. Legal Routes Letter Before Action: Send a formal “Letter Before Action” to both Digital River and Kaspersky, stating your intent to pursue legal action if the issue is not resolved. This often prompts companies to take immediate action. Ombudsman: If you’ve exhausted all avenues, contact the Financial Ombudsman Service (www.financial-ombudsman.org.uk) to escalate your complaint. Using these more direct and higher-level contacts should help you get a faster resolution to your issue. Thank you

Hi @echotango As well as above comments i am wondering if he has not Connected his "new pc device" to My Kaspersky account? If it not linked Kaspersky free will not work. https://support.kaspersky.com/help/Kaspersky/Win21.17/en-US/101565.htm Thanks guys.

Hi @echotango Okay read this information below URL in how to downgrade to free version from Trial version. https://support.kaspersky.com/KAV/2020/en-US/152967.htm Also @echotango Maybe try this way easier. Okay so if you're switching from the trial version of Kaspersky Anti-Virus to Kaspersky Free, follow these steps to ensure a smooth transition: 1. Uninstall the Trial Version of Kaspersky Anti-Virus Windows: Open the Control Panel and go to Programs and Features. Find Kaspersky Anti-Virus in the list. Right-click on it and select Uninstall. Follow the on-screen instructions to remove the program. When prompted, choose whether to keep your settings and data. If you're switching to Kaspersky Free, it's usually best to remove them to avoid any potential conflicts. macOS: Open Finder and go to the Applications folder. Drag Kaspersky Anti-Virus to the Trash. Empty the Trash to complete the uninstallation. 2. Restart Your Computer After uninstalling the trial version, it's a good idea to restart your computer to clear any remaining files or processes related to the old installation. 3. Download and Install Kaspersky Free Visit the https://www.kaspersky.ca/downloads/free-antivirus and download the latest version of Kaspersky Free. Run the installer and follow the prompts to complete the installation. 4. Activate Kaspersky Free Once installed, open Kaspersky Free and follow the prompts to activate the free version. You'll need to sign in with your Kaspersky account or create a new one if you don’t have one. 5. Update and Scan After installation, ensure the antivirus definitions are up to date. Run a full system scan to make sure your computer is secure. Additional Tips: Backup Important Data: Before making any major changes, it's always a good idea to back up important files. Check for Compatibility: Ensure that no other antivirus software is installed, as running multiple antivirus programs can cause conflicts. Following these steps will help you switch smoothly from the trial version of Kaspersky Anti-Virus to Kaspersky Free. Thank 🧒

Hi @kfrancis76 Google think's it is sightly differant, Al and ML work well together, but i personally think that the new AI tops to NO 1. https://cloud.google.com/learn/artificial-intelligence-vs-machine-learning Just saying Thank you

UPDATE SIMPLIFIED FIX Hello @Sami Tad Installing Kaspersky Internet Security offline involves a few steps. You'll need to download the offline installer on a device with internet access and then transfer it to the device where you want to install Kaspersky Internet Security. Here are the detailed steps: Download the Offline Installer or standalone Kaspersky: On a device with internet access, go to the official Kaspersky website. Navigate to the https://www.kaspersky.com/downloads/internet-security Look for the offline installer. It is often labeled as a “Standalone” or “Offline” installer. If you can't find it, you might need to contact Kaspersky support for the correct link. Transfer the Installer: Once downloaded, transfer the offline installer to a USB flash drive or any other removable storage device. Prepare the Target Computer: Ensure that the target computer (where you will install Kaspersky) meets the system requirements. Remove any existing antivirus software to avoid conflicts during the installation process. Use the appropriate removal tool if necessary. Install Kaspersky Internet Security: Insert the USB flash drive or connect the removable storage device to the target computer. Open the folder containing the offline installer and double-click the executable file to start the installation process. Follow the on-screen instructions to complete the installation. This usually involves accepting the license agreement and choosing the installation settings. Activate the Software: After installation, you'll need to activate Kaspersky Internet Security using a valid activation License Key. This Key is usually provided when you purchase the software. Open Kaspersky Internet Security and enter the License Key when prompted. If the computer is offline, you might need to connect it temporarily to the internet to complete the activation. Update the Antivirus Database: If the computer will remain offline, you can download the latest antivirus database updates on another device with internet access. Go to the Kaspersky Update page and download the update files. Transfer the update files to the target computer and use the update functionality within Kaspersky Internet Security to apply the updates. By following these steps, you can successfully install and activate Kaspersky Internet Security offline. Thank you

Hello @Sami Tad Quote<>Thanks for your assistance. When I try to copy the activation code to a USB flash drive, it is 32 digits long. This is the main problem. I am confused about how to generate or obtain the required 20-digit keys. Also My Kaspersky Portal you need to have this Kaspersky Account to Activate License keys or Codes. If you go to the online My Kaspersky Portal, then to Subscriptions you can copy or paste the 20 digit Code there in Subscriptions if you did purchases Kaspersky via another Online Store. You say you have a 32 digits License Key just Activate this Online From My Kaspersky Portal. Thank you

Hi @Sami Tad Yes i understand your frustration. If you copy Kaspersky Security from a online Computer get it working as normal Activated. Then copy or download from Computer to USB Flash. Then transfer the USB Flash to offline computer. All about Activation Codes. https://support.kaspersky.com/common/buy/12778?#what Hope that helps. Thank you

Hi @Sami Tad I think since 2013 you can only Activate Kaspersky Security Activation Code Online. So you cannot Activate Code Offline. Maybe try download Activated Kaspersky Security Online then copy to a USB Flash Drive. Also Copy Live Email Activation Code separately to Copy to USB Flash. Hope that helps. Thank you

Hello @echotango This issue with Certificates happens for lots reasons. Please look again and update how to transfer Kaspersky Certificate to Firefox. Read here<> https://support.kaspersky.com/common/compatibility/14620#block2 Thank you

Hello @ptyers1 What normally happens when you add new key code when you last Subscription which has seven days remaining when that is used up the New Subscription starts. You can also add New Key Code This way. https://support.kaspersky.co.uk/my-kaspersky/95253 Thank you

This is not new for your information has not been created by Kaspersky. It is a Compulsory requirement in India for purchase online by Government in India for Tax reasons on Online Purchases. Thank you

Hello @petsy To my knowledge Kaspersky for Android has never supported Samsung Internet Browser only Chrome as Default for Kaspersky in Android Phones Tablets etc. https://support.kaspersky.com/KISA/Android_11.55/en-US/71828.htm Thank you

Hello @Hmbm as well as above posts. Try disable IPv6 also check your DNS Server. Take a look Team Viewer Issues below. https://www.helpwire.app/blog/teamviewer-not-working/#Allow_Full_Access_To_TeamViewer Please let us know how you go. Thank you.

Hello @galmeidaxxxxx Try this in Kaspersky Daily. What to do if your antivirus stops you from opening a website | Kaspersky official blog Lets us know if this info helps. Thank you

Hello @ice70 As well as above post. Also if you do not want to update to Kaspersky Plus Try this. In the main window of your Kaspersky application, click . Go to Security settings and click Network settings. Click Trusted addresses → Add. Specify the website address that was displayed in the certificate warning message. Select the Active status and click Add. Click Save. Click Save → Confirm https://support.kaspersky.com/common/safemoney/12489#block8 https://support.kaspersky.com/KWTS/6.1/en-US/186340.htm https://support.kaspersky.com/KWTS/6.1/en-US/186279.htm https://support.kaspersky.com/KWTS/6.1/en-US/186292.htm If none of the above helps follow Berny's update to Kaspersky Plus. Thank you

Hello @ Imyaroy Please try again from this Kaspersky Standard Update download Link. https://www.kaspersky.com.au/downloads#update-product Or download Full Version here>> https://www.kaspersky.com.au/downloads/standard If that dos not work "uninstall kaspersky" reboot your computer then reinstall again from Your My Kaspersky Portal. Thank you

Hell @Ali A. Al-Gamal Hello! It seems like you want to create a policy in Kaspersky Security Center version 14 to disable Command Prompt (CMD) and PowerShell on the managed computers. Kaspersky Security Center is a management console for Kaspersky security software. To achieve your goal, you can follow these general steps: 1. **Open Kaspersky Security Center:** Log in to your Kaspersky Security Center console with administrative privileges. 2. **Create a New Policy:** Navigate to the "Policies" section and create a new policy or modify an existing one. 3. **Configure Application Control:** Application Control is a feature that allows you to manage which applications are allowed to run on managed computers. To disable CMD and PowerShell, follow these steps: a. In the policy settings, navigate to the "Application Control" section. b. Look for options related to executable control or application management. c. Add rules to block the execution of `cmd.exe` (Command Prompt) and `powershell.exe` (PowerShell) on managed computers. You'll need to provide the full path to these executables. 4. **Apply the Policy:** Once you've configured the policy to disable CMD and PowerShell, apply the policy to the relevant group of managed computers. 5. **Deploy the Policy:** The policy changes will need to be deployed to the managed computers. Depending on your Kaspersky Security Center configuration, this might happen automatically or require manual synchronization. Please note that the steps provided are based on general principles and may vary slightly based on the specific interface and options available in Kaspersky Security Center version 14. Always refer to the official documentation or consult with your IT team for accurate instructions tailored to your setup. Remember that disabling CMD and PowerShell can impact the functionality of your systems and applications. It's important to thoroughly test this policy in a controlled environment before applying it to production systems. Additionally, ensure you have a reliable backup and recovery plan in place in case any issues arise. Thank you

Hello @ARUNABHA BISWAS If you're experiencing issues with Kaspersky VPN not working properly in conjunction with Kaspersky Total Security, here are some steps you can take to troubleshoot the problem: 1. **Update Software**: Ensure that both Kaspersky Total Security and the Kaspersky VPN software are up to date. Outdated software can sometimes lead to compatibility issues. 2. **Check Settings**: Make sure that the settings within Kaspersky Total Security are not conflicting with the VPN. Double-check any firewall or network-related settings that could be affecting the VPN's functionality. 3. **Temporary Disable Total Security**: Temporarily disable Kaspersky Total Security and then try using the VPN. This can help determine if the issue is related to a conflict between the two programs. Remember to re-enable Total Security afterward. 4. **Exclusions**: Add the Kaspersky VPN executable or related processes to the exclusion list in Kaspersky Total Security. This can prevent Total Security from interfering with the VPN's operation. 5. **Contact Kaspersky Support**: If none of the above steps work, it's best to reach out to Kaspersky's customer support. They can provide specific guidance and troubleshoot the issue based on your setup and configuration. Remember that software compatibility issues can sometimes be complex, and it's important to follow the guidance of the software provider's support team to ensure a proper resolution. Thank you

Hello @vterra8871 As well as above posts. Try this Script To disable hardware virtualization in Windows, you would typically need to access your computer's BIOS (Basic Input/Output System) or UEFI (Unified Extensible Firmware Interface) settings. These settings can vary depending on your computer's manufacturer and model, but the general process is as follows: 1. **Restart Your Computer**: Begin by restarting your computer. 2. **Access BIOS/UEFI Settings**: As your computer starts up, there is usually a specific key or combination of keys you need to press to access the BIOS or UEFI settings. This key is often displayed on the screen briefly during startup. Common keys include Del, F2, F10, or Esc. Press the appropriate key(s) repeatedly until you enter the BIOS or UEFI interface. 3. **Navigate to Virtualization Settings**: Once in the BIOS/UEFI settings, use the keyboard to navigate through the menus. Look for a section related to "Virtualization," "Advanced CPU Configuration," "CPU Features," or something similar. The location and naming of this section can vary, so refer to your computer's manual or online resources if needed. 4. **Disable Hardware Virtualization**: Within the virtualization settings, you should find an option to enable or disable hardware virtualization. This option might be named "Intel Virtualization Technology," "VT-x," "AMD-V," or something similar, depending on your CPU manufacturer. Use the keyboard to select the option and disable it. 5. **Save Changes and Exit**: After disabling hardware virtualization, navigate to the "Save and Exit" or similar option in the BIOS/UEFI settings. Confirm that you want to save the changes and exit. Your computer will restart. Please note that the exact steps and options might differ based on your computer's hardware and BIOS/UEFI version. Additionally, disabling hardware virtualization may impact the performance of virtualization software like VMware, VirtualBox, or Hyper-V. Make sure you have a specific reason for disabling hardware virtualization and that you fully understand the implications. If you're not comfortable making changes in the BIOS/UEFI settings or are unsure about the consequences of disabling hardware virtualization, it's advisable to seek assistance from someone with experience or consult your computer's documentation. Remember that making incorrect changes in the BIOS/UEFI settings can potentially lead to system instability or inoperability, so proceed with caution and only make changes if you are confident in what you are doing. Thank you

Hello @Dennisdvs As well as above posts. Okay please Uninstall Kaspersky again using the Kaspersky {kavremover tool} Removal tool for Kaspersky applications (kavremover) Then Reinstall Kaspersky Again from Your My Kaspersky Portal. https://my.kaspersky.com/ Then Reboot your computer. Thank you.

Hello @silver_mica Also above posts. You need to do this. Login to your My Kaspersky Portal. https://my.kaspersky.com/ Then follow the Script below. To cancel a subscription for Kaspersky Total Security, you typically need to follow the steps outlined by Kaspersky Lab, the company that develops Kaspersky products. Keep in mind that the exact steps might vary depending on the version of the software and any changes they've made to their subscription management process. As of my last knowledge update in September 2022, here's a "general guide" on how to cancel a Kaspersky Total Security subscription: 1. **Log In to Your My Kaspersky Account**: https://my.kaspersky.com/ and log in to your Kaspersky account. This is the account you used when purchasing or activating your Kaspersky Total Security subscription. 2. **Access Subscription Details**: Once logged in, navigate to your account Toolbar settings or subscription management section. This is where you'll find details about your subscription. 3. **Cancel Subscription**: Look for an option to manage or cancel your subscription. There should be a button or link that allows you to cancel the subscription. Follow the prompts and instructions provided on the screen. 4. **Confirm Cancellation**: Kaspersky may ask you to confirm the cancellation. Review the information and confirm that you want to cancel your subscription. 5. **Follow Additional Steps**: Depending on Kaspersky's process, you might need to provide a reason for cancellation or complete additional steps to finalize the cancellation. 6. **Check for Confirmation**: After canceling the subscription, check your email for a confirmation of the cancellation. This email should provide you with details about the cancellation and any remaining subscription period. 7. **Uninstall Software**: While canceling the subscription stops future payments, you should also consider uninstalling the Kaspersky Total Security software from your devices if you no longer wish to use it. 8. **Check for Billing Changes**: Make sure to monitor your credit card or bank statements to ensure that no further charges are made by Kaspersky following the cancellation. Thank you

Hello @Abhik B As well as the above post. Try this script. The "PR_CONNECT_RESET_ERROR" in Firefox typically indicates that the browser was unable to establish a secure connection to the website you were trying to visit. This can be caused by various factors, including issues with your internet connection, browser settings, or security software like Kaspersky Internet Security. Since you mentioned that the error occurs when using Kaspersky Internet Security, here are a few steps you can try to resolve the issue: 1. **Disable HTTPS Scanning**: Kaspersky Internet Security often includes a feature called "HTTPS scanning" or "SSL/TLS protocol filtering" that intercepts and scans encrypted connections. Sometimes, this feature can conflict with the browser's secure connections. Try disabling this feature in Kaspersky's settings and then restart your browser to see if the issue is resolved. 2. **Clear SSL State**: Sometimes, cached SSL certificates can cause connection issues. You can try clearing the SSL state in Firefox by following these steps: - Open Firefox. - Go to the menu (three horizontal lines in the upper-right corner) and select "Options." - In the left sidebar, click on "Privacy & Security." - Scroll down to the "Certificates" section and click on "Clear Site Data..." - Check the box next to "Active Logins" and "Cache" and click "Clear." 3. **Check Proxy Settings**: Make sure that your browser is not configured to use a proxy server that might interfere with the connection. In Firefox, you can check this by going to "Options" > "General" > "Network Settings." 4. **Update Kaspersky and Firefox**: Ensure that both Kaspersky Internet Security and Firefox are up to date. Outdated software can sometimes lead to compatibility issues. 5. **Try Another Browser**: If the issue persists, try accessing the website in a different browser (e.g., Chrome, Edge) to see if the problem is specific to Firefox. 6. **Temporary Disable Kaspersky**: As a test, you can temporarily disable Kaspersky Internet Security and see if the issue goes away. If it does, then it's likely that some setting or feature in Kaspersky is causing the problem. 7. **Contact Support**: If none of the above steps resolve the issue, you may want to reach out to Kaspersky's support or Firefox support for further assistance. They might have specific recommendations based on your setup. Remember that adjusting security settings can have implications for your computer's safety, so make sure you're aware of the potential risks and only make changes if you are comfortable doing so. Thank you

Hello @ dcbcr Not sure maybe end of 2023 Quote: For example, for Kaspersky VPN Secure Connection, you can create a router profile on the My Kaspersky site in the Secure Connection section in three simple steps. Currently, only an OpenVPN profile is offered for routers, but by end of 2023 we plan to provide WireGuard support as well (note that WireGuard is now available in our VPN for Windows). How to set up a VPN on a router | Kaspersky official blog Meanwhile maybe try this below. Kaspersky VPN Server – Fast and Secure VPN Servers Worldwide | Kaspersky Thank you.