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Everything posted by KarDip

  1. Hi AlexGamer, thanks for the update info as that is great news. Thank you.
  2. Hi Suman, okay might be good idea to collect trace files and send them to Technical Support. https://support.kaspersky.com/14270#block3 Thank you
  3. Hi cep Thanks for the update. Also above posts. Maybe take a look at instructions from "howtofixprinter" help section concerning" Cannon printer not resonding" Take a look bottom URL http://howtofixmyprinter.com/printer-issues/how-to-fix-canon-printer-not-responding-error/ Thank you.
  4. HI guys, I agree with harlan4096 my plugins in Firefox 64 bit become active with latest Firefox browser update. Thank you.
  5. Hi SIIL-IT1 and welcome to the new Kaspersky Community Forum. Lots of discussion topics, lets start below URL. https://help.kaspersky.com/KSC/11/en-US/92238.htm Thank you.
  6. Hi Suman and welcome to the new Kaspersky Forum Community. So what Kaspersky version do you have installed? Maybe you have the wrong version installed? Maybe take a look below URL. https://support.kaspersky.com/13891#block2 Thank you.
  7. H cep and welcome to the new Kaspersky Forum Community. Maybe in your printer "settings" are incorrect as set as "offline" Please take a look in the URL below, as it as been an issue. https://support.microsoft.com/en-us/help/4027988/windows-10-change-a-printers-status-from-offline-to-online Thank you.
  8. Hi SIIL-IT1 and welcome to the new Kaspersky Forum. Please reboot you PC then try again with all other "apps" closed. Thank you.
  9. Hi mario.rossi and welcome to the new Kaspersky Community Forum. Can you please tell us what version of Kaspersky Security you have installed? Your issue is tricky to fix not knowing how much damage is already done to your "files" You can try this "free" Kaspersky "decrypt" tool. https://noransom.kaspersky.com/faq-en/ Thank you.
  10. Hi,dmw, and welcome to the new Kaspersky Community. You can stop your son from uninstalling with a "pin lock" Please take a look in below URL. https://support.kaspersky.com/12272#block3 Also make sure you have Kaspersky Safe Kids connected to your My Kaspersky Portal. Take a look below URL. https://help.kaspersky.com/KPC/1.0/en-US/95241.htm This will show you how to configure your child's profile. https://support.kaspersky.com/12265#block3 Thank you.
  11. Hi Miko, and welcome to the new Kaspersky community. As well as above posts. Might be a good idea to run a Kaspersky GSI Log. https://support.kaspersky.com/common/diagnostics/3632#block7 Then copy and paste the Zip File In the GSI Parser. https://www.getsysteminfo.com/ Also Kaspersky has there own support information on DNS errors issue. https://support.kaspersky.com/us/common/error/activation/13771#block3 Thank you.
  12. Hi caspar.hull Welcome to the new Kaspersky Community. As well as the above post. Please run a Kaspersky GSI Log https://support.kaspersky.com/common/diagnostics/3632#block7 Then copy the Zip File, then drop it in the GSI Parser. https://www.getsysteminfo.com/ Now please copy and paste the easy read link back here in forum. Thank you.
  13. Hi gearond Welcome to the new Kaspersky Community. As well as above post. It depends on how many devices you bought license to send to work correctly. If you only bought one license for one device, you need to buy new license to add new device, but if you bought for three devices send should work unless you have exceeded adding new. Please take a look here for correct instructions. https://help.kaspersky.com/KPC/1.0/en-US/173437.htm You need to find this image in My Kaspersky portal then send Licence to "device" you select, the device must be connected to My Kaspersky.com. Thank you.
  14. Hi Mare Also welcome to the new Kaspersky Community. As well as Schulte post. I tested Aol worked for me. Maybe try adding Aol URL in Kaspersky "advanced settings" of "web anti-virus" in "configure trusted urls" To do this, go to settings, web anti-virus, advanced settings, configure trusted urls, "add" Thank you. Example only. Example only.
  15. Hi, Tsiikki, and welcome to the New kaspersky Community. Try this. Go to Kaspersky settings, protection, web ant-virus, advanced settings, configure trusted urls, "add url". I tested it worked for me. So should that should fix it for you too. Thank you.
  16. Hi andyang , Quote. Is it because my software version too outdated? Sorry i forgot to ask you below. Do you mean your Licence key is outdated? Thank you.
  17. Hi RydemStorm , welcome to the new Kaspersky Community. Try download in below URL. https://support.kaspersky.com/updater3 Thank you.
  18. Hi andyang, yes should be okay. Try update in below URL. https://usa.kaspersky.com/downloads Just left click update. Security is better in this KTS 2019 version. Thank you.
  19. Hi andyang, welcome to the new Kaspersky Community. Download Kaspersky KTS, 2019 version. Now uninstall Kaspersky 2017, reboot, and install Kaspersky KTS, 2019 verrsion Thank you.
  20. Hi FLOOD Yes different ideas for everyone in Forum. So let's hope he gets it working the easy way. By adding the licence Key in My Kaspersky Kids Portal. Thank you.
  21. Hi FLOOD You never told him how you got yours working, by way off i mean. Usually just adding the Licence Key works every time. Thank you
  22. Hi FLOOD I just tested connection in My Kaspersky Portal. Try this, log-in my Kaspersky. Go to Home. In above toolbar Open Kids. You will need to re-login again. Now add licence Key. Log out or refresh web page. You should now see Kaspersky Safe Kids App. Thank you.
  23. Hi FLOOD , yeah not sure why it is not showing for him, in My Kaspersky Portal. Normally shows automatically, maybe he never entered licence Key in Kaspersky Portal. Flood did you enter the Licence Key in Portal? I am just suggesting to reinstall Kaspersky Safe Kids from the Kaspersky Portal. Always works for us, nevertheless until some one else has a better idea.
  24. HI FLOOD it should be the same principle, you need to connect to My Kaspersky Account. Just open how to "connect" And follow the instructions, If you have not yet installed the Kaspersky Lab application to your My Kaspersky Account. Sign in to My Kaspersky from the device you want to connect. Go to the Home section. Go to the Devices sub section. Click the Protect new device button. Select the operating system of your device. Select a Kaspersky Lab application to protect your device. Download the application using the link near its name. Install and start the application on the device. In the application's Getting Started Wizard, enter your My Kaspersky account credentials, if requested. The device is connected to your account, and the device panel appears in the Devices sub section on the website.
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