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Buddel

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Everything posted by Buddel

  1. Got a reply from KL support earlier today. They told me it was not possible to turn my Standard licences into Plus licences, even though I would have been prepared to pay an additional licence fee. If I bought and used a Plus licence, I would lose my current Standard licence. No Plus version for me, I guess, so I will have to grin and bear it and use my Standard licence for the duration of its validity. Hm...
  2. Hi Flood, I logged a request with KL Support last night. Maybe they can simply invalidate my two licences and send me a discount code. I would then just buy a 2-year licence for 3 devices for Kaspersky Plus.
  3. Dear all, I have two KIS licences. The first one is a two-year licence for three devices which is valid until October 2023. The second KIS licence (one year for five devices) is currently not in use. I switched from KIS to Kaspersky Standard a couple of days ago. Is it possible to upgrade my two licences so that I can use Kasperky Plus (either by paying an additional fee or by limiting the period of validity or the number of devices)? Thanks in advance for your help.
  4. Da stimme ich Dir voll und ganz zu, jedoch habe ich die Komponente “Sicherer Zahlungsverkehr” abschalten müssen, da sie häufig nicht so funktioniert, wie es sein soll. Ich habe derzeit nicht vor, diese Komponente wieder zu aktivieren.
  5. Ich glaube nicht, dass Du irgendetwas falsch gemacht hast, da ich ähnliche Erfahrungen gemacht habe. Aus diesem Grund habe ich, zumindest vorerst, den “Sicheren Zahlungsverkehr” deaktiviert.
  6. I am familiar with the method to bypass this senseless detection, and I do know what you’re talking about, but this is not the point here. And no, it is definitely not my problem. I only ask KL to do two things: (1) Enable users to hide/deactivate such hints. (2) Remove the software updater SUMo from the list of incompatible programs. Anyway, now I know it’s pointless to discuss this matter here. I have opened another support ticket, hoping that KL can do something about it. If not, well, either SUMo or KIS will have to be removed from my computer due to the alledged compatibility issue. And I already know that SUMo will definitely not be the program to be removed.
  7. I have just opened yet another support ticket regarding this issue: INC000013026721
  8. I would also give you some “magic information”. We are talking about “Deactivate Incompatible Programs/Software Hint” in this thread. You need to use your eyes to read this thread before replying. Thank you.
  9. Hello @Buddel, Here, in the Community, Kaspersky experts requested information that was not forthcoming. Again, not true. Kaspersky experts, if there were any, did get all the information they requested, again and again. What’s more, users have also requested information from KL, and that was definitely not provided. KL have neither fixed the problem nor did they explain why they deem SUMo incompatible with KL products. Users have done their jobs; now it’s time for KL to get their job properly done.
  10. Not true. KL experts have been provided with all the information that is necessary to fix this issue (including plenty of screenshots taken from a variety of Kaspersky products that are affected by this oddity). It is now Kaspersky’s job to fix this issue once and for all.
  11. Hello @Buddel, Welcome! When you’ve logged the issue with Kaspersky have you been provided with an incident case number? I have logged this issue with KL more than once. I always received some kind of a standard reply that did not address this issue at all. They did acknowledge that KC Softwares SUMo is regarded as incompatible with KL products, but they did not say - and did not even seem to know - why. On the one hand, they said that this “incompatible” app needed to be uninstalled in order to avoid conflicts. On the other hand, however, they refused to tell me how an update checker can be incompatible with an anti-malware app. Unless they fix this issue asap, I will definitely leave Kaspersky. They are fully aware of this issue, so they shouldn’t ask users again and again to report something that has long been well known to KL.
  12. Yes, it’s true. This issue has been reported to KL Tech Support many times. Unfortunately, it has not been fixed yet. There is really no point in creating yet another request because this issue is well known to KL. They just need to fix it. And yes, it is also true that some Kaspersky users are progressively uninstalling their Kaspersky products because of this annoying “feature”. I am one of them who is toying with the idea of uninstalling KIS. So please, don’t let this happen and provide a fix asap. Thank you.
  13. Still waiting/looking for a solution to the annoying Incompatible Programs/Software hint. Please give users the option to ignore such hints. Thank you in advance.
  14. I’m also looking for a way to disable this info. Only today did KIS inform me that my update checker (SUMo) was incompatible with KIS. How can I hide or disable such nag screens?
  15. Zunächst einmal kann ich feststellen, dass ich seit nunmehr einer Stunde keine Einträge mehr in den Berichten bezüglich nicht verarbeiteter Objekte gefunden habe. Großartig! Ich werde mich in den kommenden Tagen mal ein wenig mit den KIS-Einstellungen befassen. Vielleicht kann ich an der einen oder anderen Stelle noch etwas verbessern. @Schulte Ich danke Dir vielmals für die großartige Hilfe!
  16. I think I have found the culprit. It’s got somethinig to do with the File Anti-Virus settings. I disabled the option “Extract compound files in the background” about one hour ago and I haven’t had any addtions to the reports list since then. Seems like disabling this option is the solution to this issue. Credit goes to @Schulte He provided the solution in the German part of this forum. Thank you!
  17. Stimmt, es sollte ausreichend sein, wenn KIS nur neue und veränderte Dateien untersucht. Das habe ich soeben in den Einstellungen geändert. Bezieht sich Dein Rechnertest auf die heuristische Analyse? Mir war nicht bewusst, dass die heuristische Analyse Einluss auf die Rechnerleistung hat. Eine mittlere Analyse würde demnach dafür sorgen, dass der Rechner etwas “flotter” wird?
  18. Hallo @Schulte, dann werde ich die Option “Zusammengesetzte Dateien im Hintergrund entpacken” deaktivieren. Ich gehe davon aus, dass diese Deaktivierung kein (nennenswertes) Sicherheitsrisiko darstellt, oder?
  19. Hallo @Schulte , vielen Dank für Deine ausführliche Antwort. Ich habe schon alle möglichen Datei-AV-Einstellungen ausprobiert, aber das Ergebnis ist nahezu immer gleich. Vielleicht sind meine Einstellungen hier zu “aggressiv”; außerdem weichen sie wohl auch etwas von den Standardeinstellungen ab: Dateitypen: Alle Dateien Tiefe heuristische Analyse “Nur neue und veränderte Dateien untersuchen” ist derzeit nicht aktiviert; sollte vielleicht aktiviert werden Archive untersuchen: Alle Programmpakete untersuchen: Alle Dateinen in MS Office-Formaten untersuchen: Alle “Große zusammengesetzte Dateien nicht enpacken” ist derzeit nicht aktiviert (vielleicht auch keine gute Idee, aber dann stellt sich mir die Frage, welchen Wert ich bei “Maximale Dateigröße” eintrage. Der Standardwert ist hier 8 MB). Zusammengesetzte Dateien im Hintergrund enpacken ist aktiviert; minimale Dateigröße 1 MB (vielleicht sollte man hier einen anderen Wert eintragen?) Untersuchungsmodus: Intelligent Untersuchungstechnologien: Kästchen vor iSwift und iChecker sind aktiviert Es ist sicherlich korrekt, dass Installer, PDFs etc. zusammengesetzte Dateien sind, aber ich war der Meinung, dass solche Dateien von einem Anti-Malware-Programm wie Kaspersky verarbeitet werden müssten. Hm… Vielleicht konnten die Dateien deshalb nicht verarbeitet werden, weil sie gerade “in Gebrauch” waren, so dass KIS auf diese Dateien nicht zugreifen konnte und diese somit nicht untersuchen konnte. Allerdings wird als Grund für die Nichtbearbeitung der Dateien ausnahmslos “Größe” angegeben. Was genau Kasperksy mir damit sagen möchte, erschließt sich mir leider nicht. Dennoch kann ich mir gut vorstellen, dass ich meine Einstellungen möglicherweise noch ein wenig anpassen kann, um nicht täglich eine lange Liste von nicht bearbeiteten Objekten in den Berichten finden zu müssen. Welche Datei-AV-Einstellungen sollte man verwenden, um einerseits ein hohes Maß an Sicherheit zu gewährleisten und andererseits die Anzahl der nicht bearbeiteten Objekte auf ein Mindestmaß zu beschränken?
  20. Hello @Flood and Flood's wife , Maybe I will get back to KL support to get a more detailed reply. Nevertheless, I still think you should also get in touch with them if you have experienced the same issue. It really doesn’t hurt to open yet another support ticket. Buddel
  21. As I don’t seem to get a reply here, I have sent my question to the KL support team.
  22. Again, thanks for your reply, @Flood and Flood's wife I did open a support ticket with Kaspersky not too long ago, but all they told me was that “there might be unprocessed object entries in the reports for file anti-virus” without telling me why and when this happens. It would be a better idea, I think, if you opened your own ticket. Maybe you will get a more technical answer to this question than I did. Best wishes, Buddel
  23. Thanks for your post and screenshot, @Flood and Flood's wife Much appreciated. I’m currently running KIS 21.3. Yep, our screenshots look somwhat similar. Hm...
  24. Thanks for your reply. Name of file and full path can be taken from the attached screenshot. Reason for detection is always “Size” and affects all sorts of files (pdf, exe, msi etc.).
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