Hello @Rajib, BEFORE contacting support - IF (your) Kaspersky software is v21.3 - follow steps 1 to 10 - IF - AFTER following steps 1 to 10 - the issue with the video persists, then proceed to logging a request with Kaspersky Customer Service - step 11. Upgrade to Kaspersky's new version, the upgrade is free & is like-for-like; read: Kaspersky: Basic, Standard, Plus, Premium - info & FAQ, by Danila T. For the upgrade please follow these steps: Check (your) MyKaspersky account, Subscriptions tab & make sure the *existing* Kaspersky Activation code is saved there? Create a System restore point: How to create a restore point in Windows. Uninstall the existing Kaspersky software -> during the uninstall (you) will be prompted to save data - only select License information, Data Encryption if (you've) created data vaults for storage & Anti-Spam databases if (you've) built such a database. At the end of the uninstall make sure the computer is rebooted. Download the new software from here: https://www.kaspersky.com/downloads#update-product. Install, follow: How to install the application. At the end of the install make sure the application is *signed into* with the same email address that (you) use to sign into (your) MyKaspersky account - so the software, account & license synchronise. Run a Database update. Shutdown the computer using SHUTDOWN not Restart, when the computer if fully OFF - power ON by pressing the power button, login. Recheck the video issue? IF the video issue persists, please log a request with Kaspersky Customer Service, on the support page, https://support.kaspersky.com/b2c#contacts - select either Chat or Email, then fill in the template as shown in the following image; please include any screen images of the error & a *detailed history* Please share the outcome with the Community, when it's available? Thank you🙏 Flood🐳+🐋

Такая же проблема 8 компов не получают ключ с сервера администрирования. Трассировка все ОК, по логам диагностики все ОК.

Вот с такими исключениями файл запускается. Добавлен файл на рабочем столе (только не тот, который с именем delete, а изначально запускаемый) и папка программы в ProgramData. Здесь срабатывает МА - блокировка по поведению.

@Rajib Welcome. Also , please contact Kaspersky Technical Support.

尊敬的用戶您好。 關於您遇到的問題，建議您嘗試執行初始狀態，在計算機幹凈模式下開機、關機，也會遇到這樣的問題嗎 https://support.microsoft.com/zh-tw/topic/如何在-windows-中執行初始狀態開機-da2f9573-6eec-00ad-2f8a-a97a1807f3dd 谢谢

尊敬的用户您好， 根据您提供的事件ID，我查询到今天已给您进行了回复。请您留意邮件。 在文件中发现了新的恶意软件，关于该文件的检测将包含在下一次数据库更新中。 Trojan-Downloader.Win32.Patched 关于INC工单问题，建议您不要在同一个事件ID上，提交不同的问题，即使都是病毒分析问题也请创建不同的工单，这样能够更好的区分问题，加快处理速度和效率。 谢谢

О, ура, новый билд! Это мы тестим...

Bienvenid@ a la Comunidad de Kaspersky. Revisa este hilo, sección Renovación automática: https://support.kaspersky.com/es/faqmvp/faq_sales_before_purchase#how-to-cancel-an-auto-renewal-plan ¿Has probado a hacerlo desde un navegador en un PC en vez de desde un dispositivo móvil?