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Kaspersky VPN

Get help with Kaspersky VPN for Windows, macOS, Android and iOS

  1. John Buckle

    VPN connection is temporarily unavailble

  2. abanoub
    Started by abanoub,

    i can`t connect with my VPN my account = *****@*****.tld

  3. jf grasset
    Started by jf grasset,

    When accessing the site willhaben.at, the site is blocking the access as it recognises a VPN is ON. I configured the VPN for this web site as an 'exclusion' (ignore VPN) but I am still blocked. Is there any solution ? Thanks for any help!

  4. Arius
    Started by Arius,

    The ovpn file from the My Kaspersky Setup via OpenVPN looks to have provided two certificates. The DD-WRT OpenVPN client setup requires three certificates: CA Cert, Public Client Cert, and Private Client Key. How do I set up the DD-WRT OpenVPN Client for KSC?

  5. Dhinesh
    Started by Dhinesh,

    I have tried to connect the vpn server and its not connecting and getting failed to connect

  6. Vama
    Started by Vama,

    Hi, I have a Chromebook and the VPN is not available on it. I could not find any information about this. Is there any way to use the VPN on Chromebook?

    Flood and Flood's wife
  7. VSMKSH
    Started by VSMKSH,

    Hello, I have connection issues for my vpn. It works fine for Android and iOS but very unstable for all my Windows devices. Unstable - it works couple days per month only. Error message is standard - "Can't connect, try again later". I did read the VPN documentation, tried to clear cache and all I could find - nothing helps. Then I created support cases twice with full description for my issue. For each case I received email from you about how to collect report in my vpn app. I created and sent the report and my case... automatically closed after 6-10 days without any answer. Then I tried to contact your support via chat. In the chat the support perso…

  8. moh v

    The trial worked just fine, the connection was fast, the sites loaded up pretty fast, but right after I upgraded into premium, it all instantly vanished, none of the servers work, they don't even connect, not even the fastest server connects, what's the issue here? Note: I'm inside Iran & someone bought the VPN for me in Germany, could that be a problem? I don't think it should cuz it'd be weird. I need help.

    Flood and Flood's wife
  9. lenka.penka
    Started by lenka.penka,

    I purchased a subscription as the page: https://support.kaspersky.com/KPC/1.0/en-US/227551.htm Says I can create an OpenVPN configuration - I cannot see this in the Secure connection tab options!! Where can I find this? Thanks!

    Flood and Flood's wife
  10. nx76nba
    Started by nx76nba,

    hi Kaspersky I have question, would you support arm processors for windows on arm in future and would make Kaspersky vpn version for windows on arm for devices alike Lenovo x13s. thanks Kaspersky

  11. Arius
    Started by Arius,

    I need the ovpn file for the Seattle server but the My Kaspersky Setup via OpenVPN only allows one US server option and doesn't specify which server it is in the US. How can I get the ovpn file for OpenVPN for the Seattle server?

  12. tksirius
    Started by tksirius,

    Ok, this doesn't make any sense to me. All webistes work fine while the VPN is off, but most websites won't work at all while the VPN is on. For some reason Yahoo Mail works though. I've redownloaded the SW, flushed the DNS, ran network troubleshooter with no problems, switched around proxy settings, and switched around the settings in the VPN. Nothing has helped. It all worked fine until I upgraded to Premium and downloaded the SW. Anyone experiencing this? Might have to just cancel it if I can't figure it out.

  13. jamesie
    Started by jamesie,

    Tried ExpressVPN, Nord etc (always use Kaspersky AV though) but just got Kaspersky Plus with VPN. Speed is insane, this is connected to London Server. I have a 1 Gbps connection.

  14. abvabvabv
    Started by abvabvabv,

    Kaspersky Total Security (ver 21.3.10.391(j) on Windows 10 Pro 22H2 build 19045.2486) prompts enabling Secure Connection service while it has been announced long time ago that it won't work in Russia, so it does not. Please avoid advertising unusable things at least (better - any advertisements popping up from your tool). Thank you.

  15. Tefo
    Started by Tefo,

    Hello; I start the application and the application appears to be running in the background, but the application screen never appears. How can I fix this?

  16. TangoDown
    Started by TangoDown,

    ANDROID TV/ ROUTER VPN INSTALL: Does anyone know the settings/parameters for installing Kaspersky VPN onto any standard/mainstream router..Dlink/NetGear/TP-Link/Asus/Linksys ETC ETC ETC ETC so that we can use the VPN to access specific content through our ANDROID TV?

  17. SYAX

  18. Tormas
    Started by Tormas,

    Since yesterday I can no longer start the VPN, I press the exe several times, nothing happens, from time to time I get a notification with "VPN failed to start"! I tried to reinstall the VPN, but the old one can't be uninstalled, an update is said to be being installed, I've restarted several times... didn't helped.

  19. kronkdark
    Started by kronkdark,

    Base on this link, i can switch to Wireguard within the Setting https://support.kaspersky.com/ksde/win5.8/en-us/236273.htm But the problem is i dont even see any "Protocol" setting, i am using Kaspersky VPN desktop. Is Kaspersky scamming people just for some quick bucks ?

  20. Shu Chang Martin
    Started by Shu Chang Martin,

    In Unlimited Version of Kaspersky VPN Secure Connection, the Singapore Server seems to be down. I am unable to connect to it, please fix the issue ASAP. It is very inconvenient since the Singapore server is the fastest one available here.

  21. Amr Mohamed
    Started by Amr Mohamed,

    Hello I'm trying to connect to Kaspersky VPN but I'm getting the following error message: "Try to reconnect later or choose another location" Note: I tried several locations but encountered the same issue. please find the attached screenshot

  22. juan1591
    Started by juan1591,

    I would like to know if is possible to configure the secure connection vpn for my smart tv that is a samsung I already researched that is possible by configuring the network status and in the IP settings the IP setting is configured by default but you can put it manually and aswell the DNS setting you can enter it manually but I’m not sure which value should I place there when using the secure connection vpn account

  23. Ian M
    Started by Ian M,

    I have just upgraded to Kaspersky Premium 21.8.5.452 and have installed Kaspersky VPN. When the VPN is enabled, it prevents me from sending mail through Mozilla Thunderbird. When I disable the VPN, the mail sends OK. Is there a setting I need to change in Thunderbird? Thanks. Edition Windows 10 Home Version 22H2 Installed on ‎17/‎06/‎2020 OS build 19045.2364 Experience Windows Feature Experience Pack 120.2212.4190.0 Mozilla Thunderbird Ver 102.6.1

  24. Arch
    Started by Arch,

    My valorant app when Split Tunneling is on it can't connect to the server even though I have it set to "Don't use VPN". With Split Tunneling off, all connections work fine, but I want to play valorant while using the VPN in the browser. Plz help.

  25. Chrisps
    Started by Chrisps,

    Hello, Can anybody assist me with this issue: When i connect to any US location with Kaspersky Vpn i have no internet connection at all. Every other location besides US works just fine. On my andoiid devices the USA servers work just fine. The problem is only on my windows 10 22h2 laptop. See screenshot. Thank you

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