I have just bought an activation code for Kaspersky VPN and the amount is already paid but I haven't received any email regarding the purchase and I have the order number.

@J3oY Welcome.

Please see → What to do if you didn’t receive an activation code after paying

Also , please check your spam folder in your mail client ?

"Your payment has been declined and the order has been canceled."

It still gives me the option to pay on the same order number I will try that.

@J3oY

If the problem persists , please contact Kaspersky Technical Support :
→ https://support.kaspersky.com/b2c#contacts
→ Contact us → Product help → E-mail → Contact Support

It happened again, thank you I will contact Kaspersky support now.

On 1/6/2023 at 3:16 PM, Berny said:

@J3oY Welcome.

Please see → What to do if you didn’t receive an activation code after paying

Also , please check your spam folder in your mail client ?

I have also not received the activation code after paying the amount. How to get it ?

@Arunkumar Welcome.

Please contact Kaspersky Technical Support → https://support.kaspersky.com/b2c#contacts , and add full purchase details in your request.

ok. Thanks

 

I tried to chat live with a person. But it is not happening

 

@Arunkumar

In which country are you located ?
 

india

 

@Arunkumar

Didn't you try the E-Mail Customer Support ?