Hi folks, just wondering if anyone else is having a similar problem? This issue, incidentally, is happening both on the PC internet browser (on two separate PC's) and also on the mobile phone app.
Last week, while flicking through the various sections on the KSK dashboard (ie device use, summary, applications, internet etc) I noticed the "internet reports" section wasn't working.. it just brought up the spinning "loading" circle but hangs and doesn't load any reports. I tried it a few times over a number of days and it was just hanging, wouldn't load. At one point I got a brief error message saying the page template didn't exist.
A couple of days ago, when checking again, it had suddenly reappeared and started to work as normal. But then again, for the few days since, it's gone back to the spinning wheel and refusing to load any information.
All other sections work fine, it's just the internet reports page (where it lists the child's online searches etc) that's not showing up.
The 'summary' tab does show some of the data from the internet searches in the "frequently visisted websites" preview section, but when you click the 'internet' tab, it's just showing as the spinning wheel with "loading".
I'm guessing with the same fault happening on two separate standalone PC's AND the mobile phone app, that it's not just a "me" problem and it's something on KSK's side, but would appreciate any pointers if anyone else is having the same issue!
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Hi folks, just wondering if anyone else is having a similar problem? This issue, incidentally, is happening both on the PC internet browser (on two separate PC's) and also on the mobile phone app.
Last week, while flicking through the various sections on the KSK dashboard (ie device use, summary, applications, internet etc) I noticed the "internet reports" section wasn't working.. it just brought up the spinning "loading" circle but hangs and doesn't load any reports. I tried it a few times over a number of days and it was just hanging, wouldn't load. At one point I got a brief error message saying the page template didn't exist.
A couple of days ago, when checking again, it had suddenly reappeared and started to work as normal. But then again, for the few days since, it's gone back to the spinning wheel and refusing to load any information.
All other sections work fine, it's just the internet reports page (where it lists the child's online searches etc) that's not showing up.
The 'summary' tab does show some of the data from the internet searches in the "frequently visisted websites" preview section, but when you click the 'internet' tab, it's just showing as the spinning wheel with "loading".
I'm guessing with the same fault happening on two separate standalone PC's AND the mobile phone app, that it's not just a "me" problem and it's something on KSK's side, but would appreciate any pointers if anyone else is having the same issue!