Hello,

My son has found out that when he restarts his mobile, it takes the program to start and apply the settings (whether the time limits or the total blocks). In the first seconds after having restarted, when he selects an app, the restrictions of Kids Safe DO NOT APPLY. So he has unlimited time and entry. 

How to fix that?

On 11/27/2024 at 7:08 AM, AlexDL said:

My son has found out that when he restarts his mobile, it takes the program to start and apply the settings (whether the time limits or the total blocks). In the first seconds after having restarted, when he selects an app, the restrictions of Kids Safe DO NOT APPLY. So he has unlimited time and entry. 

1. How to fix that?

Hello @AlexDL, 

Welcome!

*We're assuming Android*?

1. Please log a request with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts  - select either Chat or Email, then fill in the template as shown; please include a *detailed history*; this guide may help: Read before you create a new topic! by Danila T.

• *Also - IF using Chat - *before* ending the chat -> ask the operator to email (you) a copy of the chat transcript - otherwise (you'll) have no record of the chat*    

Please share the outcome with the Community, when it's available? 

Thank you🙏
Flood🐳+🐋

Edited March 12Mar 12 by Flood and Flood's wife

Witam, Mój 10 latek też to odkrył. Czy udało się tą lukę naprawić?

Witam, Mój 10 latek też tą lukę odkrył. Czy udało się tę to naprawić?

dlaczego zamienia mi wyrazy?

 

17 hours ago, DawidBed said:

1. Witam, Mój 10 latek też to odkrył. Czy udało się tą lukę naprawić?
2. Witam, Mój 10 latek też tą lukę odkrył. Czy udało się tę to naprawić?
3. dlaczego zamienia mi wyrazy?

--------------------------------> manually translated to English: 

1. Hi, my 10-year-old also discovered this. Were you able to fix this bug?
2. Hi, my 10-year-old also discovered this. Were you able to fix this bug?
3. Why does he keep changing my words?

Hello @DawidBed, 

Welcome!

1. So sorry, we cannot write in Polish in an English speaking Forum, we hope for your understanding. We have not been able replicate a bug. *Critically-important*, the child must *not* have access to the phone *Settings-application*, for the child phone *Settings-application* must be Forbidden                              
2. Please log a request with Kaspersky Customer Service, https://support.kaspersky.com/pl/b2c/pl#contacts - select Poczta e-mail, then fill in the template as shown with: Dziecku udało się ominąć lub znieść ograniczenia; please include a *detailed history*; this guide may help: Read before you create a new topic! by Danila T.. *Also -> do NOT use the Chat-bot to submit the case!!!*                                                                                                                                                                              
3. Unfortunately we don't understand, is it KSK applicaton changing (your) words OR Kaspersky changing (your) words in (your) MyKaspersky account OR the Kaspersky Forum application changing (your) words - please clarify? 

Thank you🙏
Flood🐳+🐋

Edited March 12Mar 12 by Flood and Flood's wife
grammar