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Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. HuskyMan

    Win 10 Home Kav + Windows firewall v1903 / 18362 / 418 I have been using Kav for a few years now and my license will expire soon, I am thinking of switching to KIS. If I go to KIS, do I need to Disable Windows Firewall In Services.msc, or leave in running? Thanks

    • 9 replies
    • 3.2k views
  2. msitekkie

    I am moving from Windows 7 to Windows 10. On Windows 7 I had the Hotmail account set up in Outlook as a POP account.On Windows 7 I am using Kasperky Free. On Windows 10 KIS 2020. On moving to the Windows 10 PC (Office 2010), Outlook refuses to accept a POP setup and uses the Exchange approach. I have imported my .PST file into Outlook, but am unable to download new Email (sending is OK). After a short while a Kaspersky Web Anti-Virus message pops up with a Download blocked message indicating the presence of a Trojan: HEUR:Trojan-Downloader.Script.Generic Object : https : // outlook.office365.com/mapi/emsmdb/?Mailboxld=xxxMyIdxxx@hotmail.co.uk//1_116849~1.vbs Initially the…

    • 2 replies
    • 5k views
    Flood and Flood's wife
  3. AlbertS

    Hi, I need some help. Microsoft access can’t open file .acdb on network / NAS I’m using Kaspersky Internet Security and if I disable just file anti-virus I can open it, same with copying file to local no problem whatsoever. Problem only arise with ms access file, word excel and other have no problem.

    • 3 replies
    • 1.9k views
    Flood and Flood's wife
  4. tonino2424

    Hi, I am having issues with KIS 2019. I am trying to stream videos from chrome, FF, edge but I cant. I am getting error codes 2004, 1001 or initalizing, then freezing. How do I fix this issue? thx

    • 3 replies
    • 4.8k views
    Flood and Flood's wife
  5. Guest #5950
    Started by Guest #5950,

    Hello, It started around two weeks ago, option to bypass "Connection not protected" - "I understand the risks and wish to continue", when using a self-signed certificate was gone. I used the option and 10 minutes later i wanted to use the option to bypass again and it was not there anymore. So i talked to the support and they told me to upgrade vom KIS 19.xx to 20.xxx . The Version im currently using is 20.0.14.1085 (d) on Microsoft Windows 10 x64 Build 17763. After upgrading KIS the option was back and usable. Today, to weeks later, i was working on my homeserver and tried to connect to it, i saw the message "Connection not protected" , i clicked "I understand the risks …

    • 8 replies
    • 9.3k views
  6. Menahouse

    Hello Kaspersky User Grouo, today I installed MacOS Cataline 10.15 on my iMac and it seems to me that my Kaspersky Internet Security does have a problem with it. The problems are the following: Is there any working fix or do I need to wait or what is the best to do now. My Mac is now without security and to wait in this situation is not a good idea. I hope I can get a quick answer here. Thanks in advance!

    • 2 replies
    • 14.2k views
    Flood and Flood's wife
  7. Jamie

    When I allow the webcam, The app still can't use it please help.

    • 0 replies
    • 1.4k views
  8. andpata

    I ran a scan recently and two viruses and/or infections were detected. The screen offers me three options: Skip, Delete the something, and something else. But I can't find anything anywhere telling me what to do. I hit "delete the something", although it may have deleted something necessary for the computer to run. But I would very much like to have someone tell me what these options are, what they mean, and what I should do about them. Thanks

    • 9 replies
    • 8.9k views
    Flood and Flood's wife
  9. Naveen_r2019

    I got 3 years susbscription on KIS last year , this year one of the relative gifted me another 3 years KIS My question are 1.) Does the new key have any expiry date before which i have use ? 2.) can i add this new key to already running key ? 3.) I am planning to upgrade my laptop , how to backup my current 2 year key to new PC ? 4.) If at all , how many keys can i stack on my account ?

    • 2 replies
    • 1.9k views
  10. Guest
    Started by Guest,

    Gmail and google calendar have been slow to load for a few weeks often needing reloading a few times. I uninstalled google chrome to see if reinstalling would solve the problem. However I cannot now access any website with google in the address when using Microsoft Edge. I tried forefox where google is the search engine but it wouldn't work. I've checked the trusted applications in my Kaspersky Internet Security and everything with google in it is ticked as trusted. I've cleared cache files, run a full scan. I can access google, gmail and google calendar on my phone using my home wi fi, so its not the router. Could there be something else in my internet security that is…

    • 2 replies
    • 4.6k views
    Flood and Flood's wife
  11. mikethebike
    Started by mikethebike,

    Seeing a link on another topic about Secure Keyboard Limitations in 2020 has confused me and prompted me to ask the following question: I currently have KIS 19.0.0.1088(h), Window 7 but have ticked for automatic upgrade to KIS2020 . I am now worried by the statement in the link mentioned in my first sentence that says: Protection does not work if your computer is running under Windows 7 and the field is not a password entry field I use the Secure Keyboard in both Safe Money sites and other sites occasionally. My concern is if KIS automatically upgrades me to KIS2020 and I still use Windows 7 will I still be able to use Secure Keyboard if the field is a password entry…

    • 17 replies
    • 4.1k views
  12. D14BL0

    I recently stumbled across "vulnerability scan" which obviously isnt done during a normal scan. what things other than a standard scan are required for Kaspersky Internet Secruity to keep me safe from viruses, malware etc.?

    • 3 replies
    • 1.5k views
    Flood and Flood's wife
  13. danbiz

    I have Kaspersky Internet Security for 3 devises and 3 years which I bought in October 2016 for my HP laptop computer. My license expires tomorrow. The renewal cost is 149.99 but a new license only cost 95.99. Can I wait until my license expires and sign up as a new user and pay only 95.99 ? OR will the Kaspersky company inform me that I cannot sign up as a new user and that I have to renew at a cost of 149.99. I don't want to pay the 95.99 cost , and a few days later, be informed by Kaspersky that I cannot sign up as a new user and go through a lot of trouble getting my money back from Kaspersky. Thank You Very Much, DanBiz

    • 2 replies
    • 3k views
  14. h3x00r
    Started by h3x00r,

    Hello, Wonder if Kaspersky Lab takes into consideration the following technology for standard end-users. Offer VPN but use Kaspersky Lab's infrastructure/scan engine etc. in terms of Gateway and DNS. I think that would be at least awesome. What do you think?

    • 0 replies
    • 3.2k views
  15. Wings01
    Started by Wings01,

    When scanning by antivirus, a sequential order is always followed, from drive C:\ to the last partition, in alphabetical order. My suggestion is to change this behavior to scan in parallel, where multiple HDD or SSD can be scanned at the same time. No other antivirus can scan in parallel ...

    • 1 reply
    • 4k views
  16. Verkolf
    Started by Verkolf,

    After installing MAC OSX Catalina the Internet Security doesn't start,. Does someone has a fix for this.

    • 1 reply
    • 4.3k views
  17. mdehsan230564

    Dear Sir, Every time the Kasper internet security some of the components get corrupted. And each time I have to uninstall and install again. Is there is any permanent solution available or not. Thanks and regards.

    • 0 replies
    • 814 views
    battybatmam4unme
  18. Guest
    Started by Guest,

    Anyone know how to get around this on Mac OS Catalina? I am getting the same error on two different Macs. On one I completely deleted my application and downloaded directly from Kasperky's site, on the other I still have the old version on there, but it won't start.

    • 15 replies
    • 21.4k views
  19. lemebo

    Since I have installed my prolongation of Kaspersky Internet Security I had problems downloading PDF's. When I try to download a PDF-file (attachment of an email) I constantly get the message "Failed-virusscan did not succeed" . Do I have to change the settings in Kaspersky of is it a problem in Google Chroome?

    • 7 replies
    • 2.8k views
  20. alessandroleoni
    Started by alessandroleoni,

    Hi everyone from Italy! Since some days my KIS 2020 detects this dangerous URL as you can see on the screenshot. I ran complete scan on my system but KIS doesn't find out anything. It looks like my system is clean. Actually I don't understand if I have some virus, malware, etc or not. Can someone help me to understand it and if yes how to fix it? Thank you very much. Alessandro

    • 28 replies
    • 10.9k views
    Flood and Flood's wife
  21. fabiodanzetta
    Started by fabiodanzetta,

    Hello, when I use Google Chrome any version, KIS when I browse on some site tells me that sometimes Chrome is trying to use the webcam. This thing happens even though Chrome is set to prevent the use of webcams and microphones on any website. It happens more frequently on Google family sites such as Youtube but also on others at random. It bothers me a little and I would like to know if this behavior is to be categorized as something suspicious or is it a bug or something else. Thanks.

    • 3 replies
    • 5.8k views
    fabiodanzetta
  22. Guest #5708

    Version 20.0.0.829 iMac v10.13.6 Kaspersky updated yesterday and seemed to be running fine. This morning, it said not all Kaspersky components were running and suggested I reinstall (or contact support). I updated and the system rebooted. Still problems with "not all components are running". Note, this same "not all components are running" behavior is showing up on my iMac (v10.13.6) and my MBP (v10.12) this morning. I downloaded and re-ran the install on my iMac. The installer script is stuck at 78% installation.

    • 1 reply
    • 1.3k views
  23. Jancux

    What does this mean? Is it serious? Can it be corrected? -> Kaspersky Security Data Escort Adapter #2 has a driver problem

    • 2 replies
    • 23k views
  24. samGma

    Hello guys i have been tying to install kaspersky but i keep getting this error "Digital Signature of installation files is missing" i have tried using the kaspersky virus removal toll but nothing helps ,please someone help this error is eating me alive

    • 0 replies
    • 10.3k views
  25. hishamgho
    Started by hishamgho,

    Good morning, i receive 2 emails from sender " kasperskylab@2checkout.com " and this is the first time i get email from this email ID as below: THANK YOU FOR SHOWING AN INTEREST IN KASPERSKY LAB SOFTWARE.Dear [deleted] On 2019-10-05, you have placed an order no. [deleted] on http://kaspersky.com/me website using Credit/Debit Card as a payment method. The payment of your order could not be finalized. If you had any difficulties with your payment, please click on the link below to try again or select a different payment method. ONLINE ORDER DETAILS Website: http://kaspersky.com/me Reference no.: [DELETED] Date/time: 2019-10-05 Order General Total: 48.99 USD Product name: …

    • 1 reply
    • 1.7k views

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