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Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. JPEKaspersky
    Started by JPEKaspersky,

    Good Morning. Sorry for my english. I have now verified that KIS 2020 has been updated to patch (f). I do not find references to this update in the knowledge article, https://support.kaspersky.com/14378#block0 Is this patch update true as shown in the picture?

    • 9 replies
    • 8.6k views
  2. hjhood

    Aol mail; cannot sign in. I enter Password and then wait, wait; Aol will not open. Aol links for home page... also not work. I tried all the following: 1> (free download) malwarebytes, 2> Update and perform KIS full scan, 3> pause KIS then attempt, 4> Run>Control Panel> Uninstall Program>Program Features to remove anything ‘guce’ but there were none. No success. Currently at KIS 19.0.01088(k) 12/21/2019 9:37am The following error message occurs after each attempt:  Hmmm...can’t reach this page Try this Make sure you’ve got the right web address: https://guce.advertising.com Search for "https://guce.advertising.com" on Bing Refresh the page …

    • 9 replies
    • 14.5k views
    Flood and Flood's wife
  3. Guest

    Fluff Hello! I am trying out Kaspersky demo, to switch from my current AV. I mostly like what I see. It took some time to make it get along with Revo Uninstaller and with WSL, but I did it. However, one problem persists. Problem I use Win 10 Pro and I use Hyper-V virtual machines a lot. Hyper-V creates virtual ethernet card, called “vEthernet(Default switch)”. Kaspersky, for some reason, does not keep track of my choice for this card, and shows “New network found” question all the time. “All the time means”: on every reboot, every time I start virtual machine in Hyper-V, every time I start Windows Sandbox, every time I connect Bluetooth mouse for some reason, and somet…

    • 9 replies
    • 2.4k views
    Flood and Flood's wife
  4. Emir1213
    Started by Emir1213,

    Merhaba. Kasperskt İnternet Security ayarlarımda maliyet bilinçli ağ iletişimi diye bir ayar buldum. Bu nedir? Ne işe yarar? Kapatırsam ne olur? Şimdiden teşekkürler.

    • 9 replies
    • 1.7k views
    Flood and Flood's wife
  5. Hoggorm

    Hello, I have this radio that I’ve downloaded the latest firmware to. When scanning for viruses one of the files, D878UV_Setup_1.17.exe is reported to contain WORM.WIN32.WBVB I’ve asked on relevant forums if anyone else finds this malicious object in the downloaded firmware, but it is only me. I’ve also tried to upload the file to Kaspersky VirusDesk (https://virusdesk.kaspersky.com/) and VirusTotal (https://www.virustotal.com/gui/home/upload) Both of these reports the file to be clean, so why does my KIS quarantine it? If you are interested in taking a look at the file in question yourself it can be found here: [Deleted by Moderation] or direct downl…

    • 9 replies
    • 2.2k views
  6. Guest #5141

    I posted once before wanting to be able to tell Kaspersky to not scan a file it says is a problem. I know what the file is and it is not a problem. Will exclusions ever be added to the android version of the application?

  7. Bukkdog

    I am unable to use hardware virtualization in KIS 2020 v.20.0.14.1085g because: “Incompatible hardware or software detected.” I would like to know what incompatible hardware or software was detected? ----- Please don’t reply by saying “Have you checked for this? Have you checked for that?” I should not have to spend time checking for this or that. KIS 2020 obviously knows what incompatible hardware or software was detected, because KIS detected it. So how do I find out what KIS 2020 detected - is it in some log?

    • 9 replies
    • 3.5k views
  8. Cal

    I have Kaspersky installed on my Macbook (OS Catalina 10.15.3). It won’t allow me to use commands such as npm/npx or push/pull from github. It’s very frustrating, and works fine when I close the Kaspersky app. I can’t see anything in the settings that would allow me to change this. Can anyone shed light on how to fix this issue as I don’t want to disable Kaspersky every time I run one of these commands (which is frequently). Thanks!

    • 9 replies
    • 5.5k views
  9. Kaspr_us

    In the description page of Kaspersky protection, it mentions “The Kaspersky Protection extension ensures operation of the following protection features: - Safe Money – protects your payments by opening sensitive websites in Protected Browser. - Private Browsing – informs you about attempts by websites to collect your data and allows you to block collection. - Kaspersky URL Advisor – marks search results with colored indicators according to the link’s security level. - On-Screen Keyboard – prevents malware from intercepting data entered in website forms. - Anti-Banner – blocks advertising banners on websites. - Dangerous Content Blocking - prevents a website from loa…

    • 9 replies
    • 9.2k views
    Flood and Flood's wife
  10. Dipro7

    Hi, I use KIS on android and recently my device picked up an unconfirmed crdownload, KIS identified it as an adware . I copied the file to my pc to analyse but my windows defender said it was a trojan virus. The very next day there was a stack trace file by KIS in my system. Considering what happened I'm thinking this is connected to the other incident. Can someone tell me about this trace file?

    • 9 replies
    • 3.9k views
  11. Nurad95

    When i login to Kaspersky's website, Chrome shows a pop-up stating that the site has exposed my password. Please help

    • 9 replies
    • 1.9k views
    Flood and Flood's wife
  12. Amberdarkshade

    How to get rid of Kaspersky renewal notice that says problem found and showing RED exclamatory mark although under licenseIt says ACTIVE six days left?

    • 9 replies
    • 2.8k views
  13. Maike13

    I’m new to Kaspersky (Internet Security 2020) and have a couple of questions. Entering passwords securely. So, when I’m in the secured browser (Firefox in my case), and click in a password field, it says “Secure keyboard input is enabled”. Now, I can input my password in a variety of ways, using my laptop keyboard, using the Kaspersky onscreen keyboard, using the Windows onscreen keyboard, and even copy and pasting a password into the password field. Are all these input methods protected? I use a track pad on my laptop (no mouse), and with every other application I’ve ever seen, a tap on the track pad is interpreted as a mouse click. However this doesn’t seem t…

    • 9 replies
    • 3.8k views
    Flood and Flood's wife
  14. jabberw
    Started by jabberw,

    If I enable uninstallation protection, kaspersky blocks removing attempts, so basically it's safe and protected against thefts. But when I revoke permissions it needs, access to cam & location, no pin code is required so antitheft becomes half-useless once I can't send locate or photo commands. Is there way to protect permissions I granted as well?

    • 9 replies
    • 1.3k views
    Flood and Flood's wife
  15. Anya
    Started by Anya,

    Hello, with the recent results from AV-comparatives showing a big difference between cloud and offline protection, i was wonderinh if Disabling KSN would cause any impact in detection rates. According to my reaearch and understending, disabling KSN would make me not send any samples for kaspersky and be dependent of the regular signatures updates, that always happens after some hours. I would not have the beneffit of instant access to the last AV signatures. But that would only mean a few hours delay between my signatures and KSN signatures. Correct? So, i have a few questions: 1)Disabling KSN would have any other impact? 2) I would loose access to cloud signatures?…

    • 9 replies
    • 2.5k views
    Wesly.Zhang
  16. Guest #11184

    We have a SaaS (web app) that uses Froala YSIWYG HTML Editor, but users with Kaspersky Internet Security since 2020-05-11 cannot use this feature, as it is blocked by KIS. What could be happening? How can we find out how to get around this problem? Several users have reported this problem to us. The problem occurs in all browsers, Google Chrome, Mozilla Firefox, Microsoft Edge, etc ... Is there a technical channel that can verify this problem? This is the component working perfectly with KIS disabled. This is the component not working when KIS is activated. ------------------------------------------------------------------------------------------…

    • 9 replies
    • 1.5k views
    Flood and Flood's wife
  17. Harish Kumar

    My Kaspersky Internet Security expires in another 6 days. It is installed in two devices, in my laptop and android phone. If I renew from my laptop, do I just get an activation code which I should enter in both devices? Or is a new software downloaded? In which case, should I activate from both devices? Or if it is just a new code that I will be getting, after obtaining the activation code, where should I enter it, since the license is still active and will be active for another six days. Should I wait for the current license to expire before activation?

    • 9 replies
    • 1.7k views
    Harish Kumar
  18. DarkeWolfe
    Started by DarkeWolfe,

    I have set Kaspersky to Game Mode in order to prevent scans from happening while I am playing games in Full Screen Mode. I also have the scans Scheduled in the early mornings when I usually have my laptop turned on but I’m not usually playing. What I see happening very often is that the Quick Scan, Full Scan and Root Kit Scans are in progress after I shut down my games. It’s not that the games just quit and it started, I’ve seen the full scans at 80+% completed. Note that this doesn’t always cause problems with all of my games but it definitely does affect the performance on some of them. Why is this happening? Anyone else see this?

    • 9 replies
    • 2.7k views
    Flood and Flood's wife
  19. Enrique
    Started by Enrique,

    I have Kaspersky Internet security for 2 years and 3 licenses. I have activated the license more than 3 times. Does that mean if you buy 1 lecnsie you can activate 20 times within your local network? And with a license of 3 you can on 3 different networks? I never really understood this. Thanks in advance Regards.

    • 9 replies
    • 2.4k views
  20. Psiu47

    I’m trying to send this report to a bug created by some update in the past months using Kaspesky Internet Security 20.0 but I am already in the past 2 hours waiting for this green bar to ‘’transfer in progress’’. How long does it take to complete? The file is not even heavy is just 10 mb.

    • 9 replies
    • 3.3k views
  21. user236

    I can freely print screen when Protected Browser is running (or do it with scissors windows tool). I’ve checked it in Google Chrome (85.0.4183.121 version) and Firefox (81.0 64-bit version) browsers. Windows 10 pro 2004, KIS 21.1.15.500 (b)

    • 9 replies
    • 1.5k views
    Flood and Flood's wife
  22. GnosticSpirit
    Started by GnosticSpirit,

    I received an email stating the subscription on an old order will be renewed in December. I tried to log-in to cancel the renewal as the PC it’s for is now dead (I have Kaspersky on 2 other devices, neither of which are close to renewal). I’ve wasted over an hour trying to cancel the order when I should be out, but regardless of which of 2 email addresses I used (the renewal email came to me via a second address), or alternatively using the order number and last 4 digits of my CC I always got error messages when there were no errors! The Kaspersky help pages are way too complex and useless. Finally giving up I got a window spring up re a short survey as I’d not been able …

    • 9 replies
    • 4.8k views
  23. matthewreck
    Started by matthewreck,

    KIS version is 21.1.15.500( c ) . It just auto updated the other day to this version and now im having issues with youtube, top right panel with drop down list wont work (one with your profile picture) and the notification bell will not load anything, along with not being able to comment and more videos not loading when i scroll down. Pausing kaspersky fixes everything. Is 21.1.15.500 ( c ) the newest KIS version? if so is there a way i could temporarily run with a previous version and see it if works?

    • 9 replies
    • 3.2k views
    Flood and Flood's wife
  24. N_B
    Started by N_B,

    Kaspersky just auto upgraded itself and it installed itself in: C:\Program Files (x86)\Kaspersky Lab But that’s not where I had my install! Why does it do this?? It should keep my original install location. Now I have to uninstall and reinstall where I want it. So @#$%&$* annoying!!! Why does it do this??

    • 9 replies
    • 1.7k views
    Flood and Flood's wife
  25. bibinou
    Started by bibinou,

    Hello, I have a huge emails database stuck stored in a *.klq file. *.klq files is the file extension used to quarantine files from a previous version of Kaspersky. I would like to restore the email database and I need to convert the kql file in the original file format. Is there any software able to convert such files ? Thank you

    • 9 replies
    • 2.7k views

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