Total/Internet Security 21 blocks Video-Streaming of Dazn.com [SPLIT]

[heiden_7]

Hi,

I have the same problem - using Edge, Chrome, Firefox, the browser doesn’t matter. When I deactivate the  Kaspersky Internet Suite DAZN-streaming works  fine.

 

Br heiden_7

[Mig10]

Have the same Problem that Kaspersky Total Secure 21 block the Video-Streaming of Dazn.com

[Flood and Flood's wife]

Hello @Mig10 & @heiden_7, 

Welcome and apologies for the delay responding to your posts😥

1. Which KTS/KIS version & patch(x) is installed → on the Windows Taskbar or hidden icons, rightclick the Kaspersky icon, select About ? 
2. What actually happens when “Kaspersky blocks Video-Streaming of Dazn.com”, post a full screen image of the problem? 
3. Is Private browsing → Allow data collection on Dazn.com Allowed (image 1 - 1)?
4. Is Anti-Banner → Banners on Dazn.com Allowed (image 1 - 2)? 
5. Add an Dazn.com Allow exclusion to Network, Encrypted connection scan (image 2  - 3 to 8)?

• ⚠ Exit all browsers, do each step above one at a time, restart & test each change then exit the browser before applying the next change & also reboot the computer using Shutdown, not Restart⚠

 

Please let us know?

Thank you🙏

Flood🐳 +🐋

[Guest]

Hello!

Try also to add www.dazn.com URL to SSL exclusions (Settings - Network settings - Manage exclusions).

Then retest the issue after restart of Kaspersky product and browser.

We expect this isssue fixed in upcoming MR3 version of product.

[Mig10]

Hello Flood and Flood's wife, 

Thank you for Information.

1. My KTS Version is 21.2.16.590 (b).
2. This i see when i start a Video-Streaming. The circle rotates all the time and nothing happens.

3. 

   Also Allow Data Collection and nothing happens.

4. Anti Banner for Dazn is allowed and not works.

5. I add Dazn.com to the Allow exclusion also not works.

 

Best Regards 

Mig10

[Flood and Flood's wife]

Hello @Mig10, 

You’re most welcome☺ !

Thank you for posting back & the added information👌

• Please try the extra steps added above, by @Anton Mefodys:

1. Exit browser. 
2. Add www.dazn.com URL to SSL exclusions (Settings - Network settings - Manage exclusions).
3. Exit & restart KIS.
4. Retest? 

Please share the outcome?

Thank you🙏

Flood🐳 +🐋

[Mig10]

Hello,

Now i have Add www.dazn.com URL to SSL exclusions, and then i try and it looks like works now.

In evening i try again and let you know it works also.

 

Thank you and best regards 

Mig10

 

[Flood and Flood's wife]

Hello @Mig10, 

Excellent😀 !

Thank you for taking the time to let us know👌

Best regards 

Flood🐳 +🐋

[Mig10]

Hello @Flood and Flood's wife , @Anton Mefodys  

 

I have try again and it works.

Thanks for help fix the Problem,

 

Best regards

Mig10

[Hugo55]

I have this issue and not super tech savvy so may need step by step help!  Using chrome on a windows 10 desktop and wheel just spins and spins.  Weirdly though it will load on an older desktop linked to same Kaspersky account.  I have removed ad blocker - nothing, allowed data collection under Private Banner - nothing and allowed banners - nothing.  I think I followed the instrurctions properly re adding DAZN.com under Manage Exclusions and again - nothing.  Internet speed is fine, cache and cookies cleared per DAZN’s help page.  Any more thoughts?

[Flood and Flood's wife]

Need step by step help! 

1. Using chrome on a windows 10 desktop and wheel just spins and spins. 
2. I have removed ad blocker - nothing,
3. allowed data collection under Private Banner - nothing.
4. allowed banners - nothing. 
5. added DAZN.com under Manage Exclusions- nothing. 
6. Internet speed is fine.
7. cache and cookies cleared per DAZN’s help page.

 

Hello @Hugo55, 

Welcome!

✅ The problem is supposed to be fixed in version 21.3.10.391✅

1. Which KIS version & patch(x) is installed → on the Windows Taskbar or hidden icons, rightclick the Kaspersky icon, select About ?
2. Add an Active exclusion for www.dazn.com  as well as dazn.com - see image 1 below
3. To reset Chrome - go to chrome://settings/reset, select Restore settings to their original defaults. 
4. If 21.3.10.391​ is not installed, uninstall existing Kaspersky software, save License information only → image 2 → download & install  21.3.10.391, at the end of the install, shutdown the computer using Shutdown, not Restart, power on, login, make sure Kaspersky is active:
5. Check Kaspersky version & patch → make sure it’s 21.3*
6. Run a manual Database update
7. Run a manual Full scan → allow it to complete.
8. Start Chrome & recheck danz? 

Please let us know the outcome? 

Thank you🙏

Flood🐳 +🐋