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Kaspersky Internet Security Won't Scan a uick Scan or Full Scan.


Earl
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  • 8 months later...

Hello

I have the same problem too. I’m using Kaspersky total security. I found a virus and I hit distinct and restart. After restarting And using Windows troubleshooting to get the system files to the previous state and fiding and fixing damages( as usual) , the scan was never completed (getting stuck at the very beginning About 1, 2 or 3%). I uninstalled and reinstalled the total security, it didn’t work. After getting stuck the application keeps closing, getting open again after I open it myself or a few minutes after shutting down by itself. However, I tried the full scan in the safe mode and it’s totally working properly. How do I solve this problem?

And unfortunately I don’t know how to provide the GSI log.

Can anyone help please?

Thanks in advance 

 

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