Skip to content
View in the app

A better way to browse. Learn more.

Kaspersky Support Forum

A full-screen app on your home screen with push notifications, badges and more.

To install this app on iOS and iPadOS
  1. Tap the Share icon in Safari
  2. Scroll the menu and tap Add to Home Screen.
  3. Tap Add in the top-right corner.
To install this app on Android
  1. Tap the 3-dot menu (⋮) in the top-right corner of the browser.
  2. Tap Add to Home screen or Install app.
  3. Confirm by tapping Install.

Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. mox
    Started by mox,

    How to block port 3389 (remote desktop) in KIS for all incoming address except for mycomp.abc.com?

    • 5 replies
    • 4.1k views
  2. Psiu47

    Since May 2th I have noticed full scan I do every week as precaution that, at the report data and during the scan, the full scan is showing more files detected than it was compare to a week before. I don’t know what behavior caused this because both of HDs are keeping the same storage as before and nothing would explain why Kaspersky Internet Security 20.0.14.1085(j) all the sudden changed the behavior? I am aware there are advanced configurations under this full scan and I always have been using the same settings so doesn’t make unless on the latest 10 days KIS have received some update that changed this behavior. I just want to know what is happening. Advanced confi…

    • 7 replies
    • 3.2k views
    Wesly.Zhang
  3. Farnham4775

    I was searching through google and I got a notification about a download blocked and object (file) could not be disinfected. I didn't click on the website. I just saw it while searching and I got a notification about a download blocked and a file detected which is making me concerned a lot. Here are some images. I've censored the link but will provide further information if needed. I just want to know if it's anything to worry about and what steps I should take. What concerns me the most is that I didn't even click on the website. It was just there on the page.

    • 1 reply
    • 1.1k views
    Wesly.Zhang
  4. Guest #11098

    I just uninstall KIS 2020 free trial from my windows 10 using the uninstall feature on windows 10 settings and now my Windows 10 can't connect to internet. I tried to do kavremover, flushdns, reset using netsh in cmd, reset network on setting, dissable and turn on adapter, reset router etc. The troubles shoot show me there is DNS problem. Please help. I HAVE AN EXAM TOMORROW. Note: I can't access any solving that use internet connection since my pc can't even access internet. Thanks.

    • 4 replies
    • 5.1k views
    Flood and Flood's wife
  5. notyourplayer

    Trying to open KIS on Mac OS Catalina 10.15.4. The recurring spinner of death is persistent, I can’t even uninstall the app. What did I pay for? Disappointed, sticking with the people at CleanMyMac. Don’t buy KIS :(

    • 1 reply
    • 2.8k views
    notyourplayer
  6. Abdulwahed

    Hi, Why I can not Purchase a new licence for the KS. Internet Security 2020 in my country, I have downloaded and used this program for one month, but when it expired, renewing was not possible, even when I tried to make the purchase, a massage said billing was not possible in my country ( Bahrain) ?! Regaeds, Abdulwahed

    • 3 replies
    • 1.5k views
  7. Abdulwahed
    Started by Abdulwahed,

    Hi, My subscription for Internet Security for 2 devices has come to an end, I want to renew the Licence but for one and different device only, is it possible and how ? Regards, Abdulwahed

    • 6 replies
    • 2.1k views
    Flood and Flood's wife
  8. tom182

    Hi, i badly need help as i am unable to get KIS working ona particular pc , I Dont think i have ever been as confused or Frustrated in installing a peice of software. I have been using KAS since 2007 and purchased 5 licenses back in Kaspersky Internet Security 2015 - Since then I have been auto renewing for the past 5 years (digital river purchase- ) I have 4 pc’s + 1 laptop that require KIS installed on them namely, Workstation1, Workstation2, Workstation3, ‘home-pc’ and ‘toms laptop’. Until today KIS was not installed on Workstation2, it isinstalled on other 4 machines with no problem. i went to install it on my ‘Workstation2 win10’ desktop today and becasue win…

    • 0 replies
    • 2.3k views
    Flood and Flood's wife
  9. lws
    Started by lws,

    Hi, I am victim of a group of hacker that are spying me since 2 or 3 years. They claim to be or work for the Italian government. I’m not a criminal and I’m not under investigation (I mean from the police), then there is not any legal reason to spy me. I’m not a medium user because I have a good knowledge about the main unix operating system like linux and bsd indeed recently I installed windows10 just as last chance to solve this problem. Before I installed linux and especially openbsd and hardenedbsd. Those last two unix are focused in security. Anyway also with windows + kaspersky internet security + kaspersky secure connection (vpn) I didn’t solve anything. I have …

    • 0 replies
    • 1k views
  10. Guest #11019

    Hello, I installed the trial version of Kaspersky Internet Security 19.0.0.294 on Macbook Catalina. From past weeks, when I lauch KIS it doesnt work. I downloaded the uninstaller on the official website BUT it say first need to update the software (but cant) How to unistall it all in the more precise way on my Mac (I dont want to use other application like clean my mac… just official Kaspersky uninstaller) Thank you

    • 0 replies
    • 825 views
    Flood and Flood's wife
  11. astronaut954
    Started by astronaut954,

    Recently I’ve found this service called Web of Trust (WOT) and from what I’ve read it seems pretty useful for me, yet the extension I found to download had been under investigation about users data issues and I've researched some other alternatives and they are provided from other antivirus companies. So my question is: there is any similar service Kaspersky provides? Thanks, guys.

    • 4 replies
    • 2.2k views
  12. Guest #10963
    Started by Guest #10963,

    This site is steals steam accounts . Gives free skins daily but via fake steam site. When you type your account name and password, they lock it by changing the password of your account. This site should be banned or it must be stated that it is insecure. Please be careful this site.

    • 5 replies
    • 1.1k views
    Wesly.Zhang
  13. adrkaw33

    Hi all, I’m having a problem with my Kaspersky Internet Security. When opening Microsoft Teams the app appears with the green frame from Safe Money Browser out of nowhere. I’ve been searching how to disable it with no success so far. Can somobody help me with this? It’s all in Windows 10. Note: I’ve been looking in both apps (safe money and Teams) configurations, and found nothing. Thanks in advance!

    • 0 replies
    • 722 views
    Flood and Flood's wife
  14. Maike13

    I’m new to Kaspersky (Internet Security 2020) and have a couple of questions. Entering passwords securely. So, when I’m in the secured browser (Firefox in my case), and click in a password field, it says “Secure keyboard input is enabled”. Now, I can input my password in a variety of ways, using my laptop keyboard, using the Kaspersky onscreen keyboard, using the Windows onscreen keyboard, and even copy and pasting a password into the password field. Are all these input methods protected? I use a track pad on my laptop (no mouse), and with every other application I’ve ever seen, a tap on the track pad is interpreted as a mouse click. However this doesn’t seem t…

    • 9 replies
    • 3.8k views
    Flood and Flood's wife
  15. Anya
    Started by Anya,

    Hello, with the recent results from AV-comparatives showing a big difference between cloud and offline protection, i was wonderinh if Disabling KSN would cause any impact in detection rates. According to my reaearch and understending, disabling KSN would make me not send any samples for kaspersky and be dependent of the regular signatures updates, that always happens after some hours. I would not have the beneffit of instant access to the last AV signatures. But that would only mean a few hours delay between my signatures and KSN signatures. Correct? So, i have a few questions: 1)Disabling KSN would have any other impact? 2) I would loose access to cloud signatures?…

    • 9 replies
    • 2.6k views
    Wesly.Zhang
  16. Guest #10946
    Started by Guest #10946,

    The website [removed] is showing as dangerous for phishing. We think this is a false positive. We ask that the website be re-checked. We are the webhost and designer for the website. We are available for any questions.

    • 5 replies
    • 1k views
  17. D14BL0

    Hi Can Kaspersky scan zipped files before unzipping them to check there are no viruses or malware?

    • 6 replies
    • 9.5k views
  18. cfrsh91
    Started by cfrsh91,

    Hello Ever since 7th March 2020 I’ve had notifications from Kaspersky Web Anti-virus for a dangerous URL blocked, sometimes as frequently as every 10/15 mins. The URL blocked is always the same, with the exception of the alphanumeric extension at the end. Per my screenshot below, Kaspersky claims that the application generating the alert is Apple Push - but I never had any previous issues with this, only as of 7th March.. Does anyone have any ideas/insight please?

    • 17 replies
    • 3.8k views
  19. Andy2c
    Started by Andy2c,

    Hello. After a scan (with Kaspersky Internet Security) the results detected 1 cloud item ignored. Since the scan’s details show only the beginning and end of the scan, can someone tell me what that “cloud item ignored” stands for and if the scan detecting one could be dangerous for my pc?

    • 8 replies
    • 7.6k views
  20. tulle

    in settings-protection-application control-manage applications. When i add an application to group the exe file never shows up in the application list.so i cant allow or deny internet access. But the old ones shows when i used kaspersky internet security 20.0.14.1085(d). Now im using kaspersky internet security 20.0.14.1085(e. using windows 10 version 1903. Is it a bug?

    • 1 reply
    • 1.3k views
  21. engbob

    After installing KIS 2019, now my computer requires a password after coming back from sleep mode. Also the computer shuts off after several hours. I checked Windows 7 sleep/power down modes and they have not changed (no password required). How do I change this back from whatever KIS did ? Не связывайтесь с моими настройками!

    • 5 replies
    • 1.8k views
  22. Thanh-Dat Le

    I am using KIS 2019. Blocking malicious unsafe connections is great. However, sometimes I need to review them. When I type some keywords to sort out the application (with red square), they appear just a couple of seconds then DISSAPEAR. Same things happened when I review quarantined files. This is annoying, the previous KIS have no similar issues. The product that we purchased should work as we want. Another thing is, I am working with Python, all module packages should be downloaded and installed from network source, KIS blocked them all. To continue, I have to disable KIS, let my PC vulnerable to finish updating those modules. I think KIS developer should figure it so…

    • 20 replies
    • 4.7k views
  23. JPEKaspersky

    Good Morning. I noticed that in my GSI report (which is attached), after unzipping this file and after unzipping the "virusinfo_syscheck" folder there is a file (avz_sysinfo.htm) that tells me that I have a port (1024) associated with services.exe process that indicates in your notes to be connected to the Trojan Net Spy as shown in figure 1 that I send you. My question is simple This port is infecting my desktop or am I infected ? Best regards.

    • 2 replies
    • 955 views
  24. Guest #10897

    Quick or full scan not working on on Mac using macOS high sierra. I tried to generate a report with the KLlogsGather script unsuccessfully.

    • 0 replies
    • 866 views
    Flood and Flood's wife
  25. Batzebutze
    Started by Batzebutze,

    Hello everyone, since a few weeks my kaspersky makes it impossible for me to upload new videos on my YouTube account. The upload stucks after a few percent of progress. When I deactivate Kaspersky the upload works, but that cannot be the solution. I already tried to set YouTube into the list of trustworthy websites. Can you tell me which configuration in the setting can fix this problem please? Other information: Parental control is deactivated and I did not change any settings. It just stops working a few weeks ago.

    • 20 replies
    • 6.3k views

Account

Navigation

Search

Search

Configure browser push notifications

Chrome (Android)
  1. Tap the lock icon next to the address bar.
  2. Tap Permissions → Notifications.
  3. Adjust your preference.
Chrome (Desktop)
  1. Click the padlock icon in the address bar.
  2. Select Site settings.
  3. Find Notifications and adjust your preference.