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Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. Akira
    Started by Akira,

    インストールしたパソコンは64bitなのに、なぜかタスクマネージャーでカスペルスキーを見ると、32bitと表記されています。 どうしたら、64bitになるのでしょうか。

    • 3 replies
    • 11.9k views
  2. Guest

    先日、知人にパソコンで重要なデータをパスワードをかけて保存する方法がないかと聞かれ、私はVeracryptとBitlockerを進めましたが、Veracryptは暗号化・複合化の手順が複雑で、使いにくいと言われ、Bitlockerはドライブやパーティション単位で暗号化では使いにくいと言われました。 私は以前、海外に住む知人のパソコンを使わせてもらった所、カスペルスキー海外版があったので、興味本位に触らせてもらいました。 日本版に無い機能があり、その中でファイルの暗号化機能に目が行き、セキュリティソフトの機能の中にファイル暗号化機能が斬新で、日本版に実装されれば便利だなぁと思っていました。 最初の暗号化の話に戻りますが、同僚や知人に重要なファイルをどうやって保存しているか聞いたところ、Dropbox等のクラウドやUSBメモリ(暗号化なし)と言った答えが多く占めていました。 周囲に聞き取りをして行くに辺り、重要なデータの流出を心配しているということがわかりました。中にはクラウドストレージを全く信用しておらず、プライバシーやデータの流出、ログインIDとパスワード忘れによる”締め出し"を心配している方もいました。 私にとってカスペルスキーは、webカメラ保護機能や、webトラッキング防止でユーザーのプライバシーを保護してくれる優れたセキュリティソフトです。海外版同様、日本版にもファイル暗号化機能の実装を検討していただけますでしょうか。

    • 1 reply
    • 1.7k views
  3. Guest

    パソコンを複数台所有しており、ネット決済保護に新たなサイトを追加した場合、登録済サイトのエクスポートや、マイカスペルスキーアカウントでの同期などができればと存じます。 //Mod Note by Wesly.Zhang: moved to the correct section.

    • 1 reply
    • 1.6k views
  4. Guest
    Started by Guest,

    こんにちは。 コミュニティのアカウントについてなのですが、どこで削除できるのでしょうか? 使用していないのでアカウントを削除したいのですが。 ちなみにマイ カスペルスキーには登録せずに、コミュニティのアカウントのみを作りました。

    • 1 reply
    • 1.5k views
  5. Sa-Q
    Started by Sa-Q,

    あるサイトの構築中に、HTTPS 化が済んでいない状態で Web アクセスしたところ、当たり前ですが「無効なSSL証明書を検出しました」となりました。 この状態から「危険を承知でサイトにアセスする」のような文言のリンクをクリックしたところ、https://~で接続状態となり、SSL証明書が「kaspersky Anti-Virus Personal Root Certificate」となりました。 サイトの HTTPS 化が済んで、SSL 証明書の検証をしようと確認したところ、未だ「kaspersky Anti-Virus Personal Root Certificate」のままで、こちらで設定した SSL 証明書に切り替わりません。 色々調べたところ、カスペルスキーインターネットセキュリティ2020 の「設定」→「詳細」→「ネットワーク」→「暗号化された接続のスキャン」をオフにする、または「除外リストの管理」にて該当サイトを除外すると、正しい証明書が検証出来ます。 ここまでは動作としては分かるのですが、カスペルスキーインターネットセキュリティ2020 をインストールした他の端末から見ても証明書が「kaspersky Anti-Virus Personal Root Certificate」となる、ちょっと困った状態です。 カスペルスキー製品で保護されたすべての(私以外の)端末からサイトにアクセスした際に意図しない証明書が使われてしまうことを懸念しています。 「除外リスト」にサイトを登録するのではなく…

    • 3 replies
    • 3.1k views
  6. mumrik

    https://forest.watch.impress.co.jp/docs/news/1221249.html Kaspersky Internet Security 20 release notes https://support.kaspersky.com/14378#block0 Kaspersky Internet Security 19 release notes https://support.kaspersky.com/13875#block1 日本版のリリースはされているのでしょうか? もしされていなければ、いつリリースされる予定でしょうか? よろしくお願いします。

    • 1 reply
    • 6.4k views
  7. Guest

    windows版を使用していますが画像のように有効期限は残っている切れています。回復できないのでしょうか?

    • 10 replies
    • 9.3k views
  8. Guest

    webレポートの結果のアイコンが小さくて見てくださいです。 安全である表示の緑色も深緑で判別しやすい、明るい色で、盾のアイコンを大きく表示してください。 //Mod Note by Wesly.Zhang: moved to proper section

    • 2 replies
    • 6.7k views
    Wesly.Zhang
  9. Guest

    https://support.kaspersky.co.jp/13875#block1 こちらの修正プログラム Eがダウンロードされないのですが、まだ公開されていないのでしょうか?いつ頃適用されるのでしょうか?

    • 3 replies
    • 8k views
  10. Mhmd
    Started by Mhmd,

    Hi, i have an email infected with HEUR:Hoax_Script.mailoy.get and it is in the deleted items folder , i try to clean the folder but i can't , the outlook freezes and i couldn't delete this email. can you help me.

    • 5 replies
    • 1.3k views
  11. jabberw
    Started by jabberw,

    If I enable uninstallation protection, kaspersky blocks removing attempts, so basically it's safe and protected against thefts. But when I revoke permissions it needs, access to cam & location, no pin code is required so antitheft becomes half-useless once I can't send locate or photo commands. Is there way to protect permissions I granted as well?

    • 9 replies
    • 1.3k views
    Flood and Flood's wife
  12. MarcoBa
    Started by MarcoBa,

    Hi, I have KIS and W10 Pro, and am a developer in VB.NET (VS2017/VS2019). In one program there are calls to any of the default apps (i.e. Acrobat Reader for *.pdf, Excel for *.xls* and so on), outside of my program. The calls are issued by “Process” command that essentially make a call to the default app for the extension. Everything was smooth up to approx 1 week ago: from that moment the calls have become *extremely* slow. On an i7 machine I am talking of approx 2-3 secs compared with maybe 0.2-0.3 secs before. This happens both for running source version and compiled version, and also on another PC running W10 home + KIS. Looking for the cause, I reinstalled W10 P…

    • 3 replies
    • 1.2k views
  13. Guest #10812
    Started by Guest #10812,

    i just dont believe how stupid this is. i downloaded kaspersky last night, and did a quick scan. after that, i continued watching YT videos. but not long after, the wifi stopped working on my laptop. it said “connected, no internet”. i asked my family members if they had the same problem, they didn’t. so obviously it wasnt the wifis fault, it was my laptops fault. so i decided to disconnect and reconnect. but, the wifi thing disappeared entirely. even in the settings, i couldnt find anything related to wifi, it literally disappeared. restarting the laptop helped, but this happens atleast twice a day. i even uninstalled kaspersky (which LITERALLY took me hours), but the pr…

    • 1 reply
    • 1.2k views
  14. Guest #10380

    Hello! I consider installing a parental control tool ( [removed] if any information is needed ) on my child’s phone. But at the same time, he already has a Kasperky internet security software. It is android. I was wondering if Kaspersky works well with that kind of tools (because I need some options which it doesn't provide).

    • 0 replies
    • 759 views
    Flood and Flood's wife
  15. Guest #10789
    Started by Guest #10789,

    My site is being labeled a phishing site by kaspersky. I have submitted it to https://opentip.kaspersky.com/. I have lost a significant amount of business because people with kaspersky cannot visit my site. No other AV service is labeling my site as phishing. I need my site to be rescanned urgently. Please help. www.360privacy.com

    • 0 replies
    • 755 views
  16. Guest #10550
    Started by Guest #10550,

    If I don't shut down Kaspersky, I can't start the ark: survival evolved, when I shut down Kaspersky, I can run it Error log: 17:44:27: Starting BattlEye Service... 17:44:32: Launching game... 17:44:42: Note: File blocks can be ignored if they don't cause problems with the game. 17:44:42: [INFO] Blocked loading of file: "C:\Program Files (x86)\Common Files\Kaspersky Lab\klhk\klhk_x64\klhkum.dll". 17:44:42: [INFO] Blocked loading of file: "C:\Program Files (x86)\Common Files\Kaspersky Lab\klhk\klhk_x64\klhkum.dll". 17:44:42: Failed to launch game.

    • 1 reply
    • 3.2k views
  17. mcduff09

    Whenever Kaspersky is running, I get script errors in Internet Explorer on many websites. I turned off script debugging in Internet Explorer and still get the script errors. When I pause Kaspersky, I get no script errors in Internet Explorer. How can I stop Kaspersky from causing the script error issues with Internet Explorer?

    • 4 replies
    • 1.6k views
  18. Guest #4183
    Started by Guest #4183,

    After having to restart my PC the Whole Operatingsystem went nuts, Grapics driver uninstalled, Start Menu not working, Chrome Dead and Random stuff gets deleted, Hope there is a good lawer on your side. This Software is too secure. OS: Was Windows 10

    • 12 replies
    • 2.6k views
  19. Gn0m3

    Hello Sorry To bother, But I just Installed the version I stated in the title, and when trying to activate trial period, it tells me that I have one day left, I don’t undestand since it’s the first time I have this version. Since the modification of the forums I’m a little bit lost, I’d appreciate any help. Regards.

    • 5 replies
    • 2.8k views
  20. lightspeedh2
    Started by lightspeedh2,

    Chrome doesn't want to start since kaspersky was loaded?

    • 2 replies
    • 721 views
  21. PEGADelage

    Hi, Since yesterday I’m having a lot of messages about a malicious URL starting with “ams-update” and some other letters, like ““ams-updatea”, “ams-updatec” or “ams-updatew”. Kaspersky inform that the app relate is something called “Apple Push”, but I never installed nothing by Apple and this app isn’t show in my programs. I had search in the forum and found something close to my case, but the answer ask him to attach the report and a image of the problem. So, I couldn’t know the final answer, because was specific to him. Can somebody help me?

    • 12 replies
    • 2.5k views
  22. Flood and Flood's wife

    For some reason Topic Audit Failure, System Integrity, Code Integrity Checker detected ... klhkum.dll has been closed and marked as Answered/Solved - why? The “answer” was not selected by me. The “answer” has not resolved the issue. Why close a Topic prematurely? Thank you​​​​🙏 Flood🐳

    • 2 replies
    • 1.4k views
  23. flowerportal
    Started by flowerportal,

    I am working on this websiet from the last 3 years but we are getting some bot attacks so that can anyone check my site for security? is my site safe Please check this and suggest me the steps flowerportal.in

    • 3 replies
    • 1.1k views
    Flood and Flood's wife
  24. rctrainer
    Started by rctrainer,

    I cannot access my Gmail at all as it is blocked by me.kis.v2.scr.kaspersky-labs.com waiting for something? Also have the same message on my Facebook. I have “unchecked” the “inject script...” and rebooted my computer with no luck. What needs to be done to fix this problem? Thanks!! ///// Moderator update: press Shift+F5 while at gmail.com as a workaround to this issue

    • 57 replies
    • 39.1k views
  25. danielmg92
    Started by danielmg92,

    Buenos días, quisiera saber cuales son las diferencias fundamentales en cuanta a protección entre Kaspersky internet Security y Kaspersky security cloud, cual es mejor ? y si en cuanto a los términos de tiempo de expiración, todas las licencias ofrecen la opción de que si tienes derecho para varios a equipos, y por ejemplo solo lo utilizas en uno se extiende al total de días que tenías derecho sumando todos lo equipos. Gracias !!

    • 0 replies
    • 864 views

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