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Kaspersky Anti-Virus

Get help with Kaspersky Anti-Virus for Windows
  1. Guest #6604
    Started by Guest #6604,

    Hello, So i have fast startup enabled in Windows 10 and just noticed today when i turned on the PC that Kaspersky Antivirus didn’t start. By this i mean the KAV icon wasn’t in the taskbar tray. I opened task manager but there was only 1 KAV exe. Normally there 2 just like in this screenshot i attached. Does Windows 10 fast startup mess with Kaspersky Antivirus startup ? I mean is the fast startup too “fast” ? And it doesn’t give Kaspersky Antivirus actually time to startup properly ? It never happened before only this is the 1st time. Please if someone could reply, i’m really stressed out about this.

    • 16 replies
    • 10.9k views
  2. Rajib
    Started by Rajib,

    Dear Kaspersky Lab I have been using KASPERSKY ANTI VIRUS LAST 12 YEARS. My laptop has been seriously infected by following Trojans: UDS:Trojan-PSW.Win32.Fareit.dnzd HEUR:Trojan.Win32.Generic WHY KASPERSKY ANTIVIRUS CANNOT REMOVE OR QUARANTINE THESE RANOSOMEWARES?Please give me solution how to remove these ransomewares.

    • 7 replies
    • 1.7k views
  3. Guest #21737
    Started by Guest #21737,

    Hello lately my mobile is being hot sometime and i am worry if it was hacked or my camera has being hacked i tried to follow application permission and didn’t find weird application just one application called Haweui services framework and the strange is it can be uninstalled so i am asking if I want to install purchase kaspersky could it help me to check and detect the hidden app and also if my mobile is hacked or the camera is hacked or it is not enough ?

    • 1 reply
    • 2.4k views
  4. Bill Garthright
    Started by Bill Garthright,

    I use Windows 10, Kaspersky Anti-Virus, and the Firefox browser. For the past week or so, I haven’t been able to access the “https://weather.com” website. I have no idea if that has anything to do with Kaspersky, so that’s what I’m asking. When I try to go to that website (which I normally do first thing, every morning), nothing happens. I don’t get an error message. There isn’t a long loading time. Just,… nothing seems to happen. Usually, the weather channel does take a long time to load - longer than most websites, certainly. But this seems to be blocked long before that - if it even is blocked. I don’t even know that much. Again, nothing seems to happen, whether I …

    • 7 replies
    • 2.1k views
    Flood and Flood's wife
  5. nancyrowina

    I'm running windows 7 and have removed all traces of my last antivirus, and checked for other virus's with the kaspersky virus removal tool. The system is completely up to date and has enough free space. Really frustrating as have installed it before on the same OS, is there a problem with the server today or something?

    • 14 replies
    • 10.8k views
  6. bmushankar

    Hi, I recently purchased both Kaspersky Antivirus and Internet Security. The later got installed first and now the Antivirus is not getting installed. It wants to remove Internet Security first to install Antivirus. Is this the right process? If not, can someone guide me to a right procedure please.

    • 0 replies
    • 728 views
  7. RMCholewa
    Started by RMCholewa,

    Hi there, I just migrated from Norton LifeLock to Kaspersky AV and it seems to be preventing Hue Sync connecting to the bridge. I already reinstalled the app and tried to configure it in all exclusions I could find inside Kaspersky but behavior is erratic. Sometimes it connects to the bridge (but light control does not work). Funny that while doing the initial setup, Hue Sync is able to find the bridge. But after that, most of the time it won't connect. Kaspersky complained of invalid certificates. Although I click on it to allow the connection, things are still not working. I even tried to disable Kaspersky verification of encrypted traffic. Any ideia on how to…

    • 11 replies
    • 2.4k views
  8. Guest #21555

    Hello, I have a problem with my kaspersky antivirus. Everytime I install some not 100% secure file, it just automaticaly deletes it without asking or anything, even tho there isnt any virus (Yes I am 110% sure that the file doesnt have any virus in it), so I tried to disable it (Turned off protection then turned off whole kaspersky) but it didnt work, I also have windows defender off. Does anyone have a solution for this? Umm also sorry for grammar I am not from eng speaking country.

    • 1 reply
    • 912 views
  9. Guest #21549
    Started by Guest #21549,

    https sites like youtube, google even kaspersky didn’t opened when i used kaspersky anti virus but as soon i uninstalled it all sits are working fine money wasted crap antivirus

    • 0 replies
    • 856 views
  10. Guest #21507

    Last year i couldnt cancel the automatic renew so i deleted my account, couple of days ago i got an email to reminded me that the automatic renewal will be billed. Why is this happening? the tech support doesnt responded to my technical support

    • 0 replies
    • 808 views
    Flood and Flood's wife
  11. mikelot

    Want to install the Kaspersky software from my old computer to a new one. I have already renewed the license and have the activation code thru 5/2022. I didn't see specific instructions on how to do this when you want to move the s/w from one computer to another, so you don't have to pay for a new subscription. When I select download, will there be an opportunity to put in the license# & activation code? How will the software know it's not a new purchase? I will be downloading Kaspersky software into a new Dell Latitude 3420 laptop. Would appreciate your help and advice.

    • 0 replies
    • 1.1k views
  12. Kyaw Ya

    Trojen.Win32.SEPEH.gen can’t remove after full scan run and after done “disinfect and restart the computer”. How can i do? My Kaspersky antivirus is licence version and always update.

    • 0 replies
    • 746 views
  13. alxhander
    Started by alxhander,

    I use the payed version of Kaspersky Anti-Virus, and i receive frequently pop-up ads in my desktop, how do i turn it off?

    • 2 replies
    • 5.7k views
    Flood and Flood's wife
  14. thesims91

    I just purchased a one-year pro license. The price is 55,000 won (50 dollars). But as soon as I made the payment, the Samsung Card security company called me to confirm that I paid 5.5 million won (5,000 dollars) in Kaspersky and blocked it. After that, it was automatically re-paid at 55,000 won. Why did the payment of 5.5 million won occur? In the UI I saw, there was no purchase option except for a year's worth of payment.

    • 0 replies
    • 733 views
  15. Tu Do Nguyen

    When I used Chrome and logged in this site "https://epayment.customs.gov.vn/epaymentportal/login", I could not log in because the warning "security code wrong" although I had entered exactly the security code (of course the user name and password had been entered exactly) The problem doesn't occur when I exit Kaspersky before start Chrome or I use another browser with Kaspersky active. Please help. Thanks

    • 0 replies
    • 812 views
    Tu Do Nguyen
  16. Guest #21241
    Started by Guest #21241,

    I'm a software developer working for [removed] . We are in the process of white-listing our Windows, Mac, Linux, iPhone and Android apps with antivirus software vendors. Could you provide information on your application whitelisting process for software vendors? Alternately, we can add exceptions at install time from our (digitally signed/trusted) installer, if you have such an API. Best regards, Scott Smith

    • 6 replies
    • 4k views
  17. N0013Gam3R
    Started by N0013Gam3R,

    As you can see from above, the option to use selective scan on folder/files is gone. Although, i can still manually use selective scan on kaspersky menu. But this is pretty annoying since I have to navigate through the files again and I cant multi select the files i want to scan

    • 5 replies
    • 7.2k views
  18. Guest #21197
    Started by Guest #21197,

    Kaspersky activates and reports a malicious link to me, I continuously receive warnings such as: Access Denied Malicious website I have copied and pasted what i get from Web-Antivirus Today, 4/29/2021 2:13:03 PM;Access denied;Google Chrome;chrome.exe;C:\Program Files\Google\Chrome\Application\chrome.exe;C:\Program Files\Google\Chrome\Application;10000;DESKTOP-3RMDC6P\admin;Active user;Blocked;Blocked;garzku5t.de;Malicious link;High;Exactly;garzku5t.de;garzku5t.de;;Web page;Databases Event: Access denied User: DESKTOP-3RMDC6P\admin User type: Active user Application name: chrome.exe Application path: C:\Program Files\Google\Chrome\Application Component: Web Anti-Virus …

    • 28 replies
    • 9k views
  19. itswasabi

    The other day I received a message from Kaspersky that a download has been denied . I wanted to know that once the validity of my Kaspersky security is over will the malicious virus attack once again , I mean will it be waiting to attack once again , does anything like that happen ?

    • 6 replies
    • 2.4k views
    Flood and Flood's wife
  20. Yuvi178
    Started by Yuvi178,

    Hello friends, Good morning all. I just surf in google and download some drivers for my PC. Unfortunately after install them, whole pc is affected by .wrui virus. Is Kaspersky the best to resolve it? Kindly suggest solution for that. Now I can't able to open any files and documents. Kindly suggest good solution without deleting the existing documents. Currently I am using windows7 OS 64it.

    • 2 replies
    • 2k views
  21. Danielle

    Hi, in 2010 I bought a laptop and installed Kaspersky on it, got the code, still working great. But after 10 years of daily use, the laptop is failing, so I got a new one. Can I use the old licence on the new computer? What do I need to do for it? I don’t want to pay double - once for a licence for the old computer (which I don’t use any more) and again for the new one. Help? Thanks in advance!

    • 2 replies
    • 6k views
  22. vipsjivani
    Started by vipsjivani,

    hi i am using windows7 some time suddenly automatic close all file folders like my computer windows ,etc.

    • 0 replies
    • 744 views
  23. sjk
    Started by sjk,

    Hi just scanned my pc a few days ago but was infected by the Makop ransomware. After the attack, Kapersky still does not detect any ransomware or malware. Any ideas how to remove it?

    • 2 replies
    • 2k views
  24. Irene

    How can I upgrade from essential to premium package 1 device one year? My subscription was automatically renewed and no update option was given (already paid/ deducted form my bank account)

    • 0 replies
    • 791 views
    Flood and Flood's wife
  25. hosras1384
    Started by hosras1384,

    hello hello The application gives an error when installing! And after restarting a few times, it still did not install ! Is there a way to install ؟ I restarted Windows several times. thank you🙏

    • 2 replies
    • 1.6k views

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