Makop infection

[sjk]

Hi just scanned my pc a few days ago but was infected by the Makop ransomware. After the attack, Kapersky still does not detect any ransomware or malware. Any ideas how to remove it?

[Berny]

@sjk Welcome.

Please see  this :

https://noransom.kaspersky.com  (*)

https://support.kaspersky.com/us/14844 

https://www.kaspersky.com/blog/no-no-ransom/13364/ 

https://id-ransomware.malwarehunterteam.com/
 

(*) “Ask for the tech support (only for Kaspersky’s paid products customers)”

[sjk]

Thanks but this does not help as I does not address Makop or why I was not protected nor what needa to be removed.

[Wesly.Zhang]

Hello,

Could you provide microsoft autoruns log to here?

File → save as… zip it and upload here.

Regards.