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Kaspersky Anti-Virus

Get help with Kaspersky Anti-Virus for Windows
  1. Fred

    Next from: https://forum.kaspersky.com/index.php?/topic/408520-smtp-problem-with-kaspersky-free-the-recipient-receive-my-mail-30-times-outlook/ Always same problem, and when I uninstall Kaspersky, it's work well. No problem with Avast. So?

    • 4 replies
    • 2.3k views
  2. sblantipodi
    Started by sblantipodi,

    As I updated to Windows 10 1903 I noticed that after a while i start KAV my windows BSOD with a kernel power id 41 Is there any fix to this?

    • 6 replies
    • 7k views
    Wesly.Zhang
  3. Guest #22938
    Started by Guest #22938,

    Windows 20H2 (Build 19042.1052) Kaspersky Internet Security 21.3.10.391© So for the last five days or so I get a warning each hour that some Trojan is being blocked that is coming from chrome.exe, from the website offline-downloader.com Should I be worried and how do I get rid of this ? I also attached the whole report of the past week Kind Regards Arynion

    • 2 replies
    • 1.8k views
  4. Guest #21740
    Started by Guest #21740,

    This domain is detected as “Phishing” on VirusTotal, although it belongs to the Binance company. This can be verified through their official website, via the following link: https://www.binance.com/en/official-verification I’ve already reported this issue throught the form on opentip.kaspersky.com, but I don’t think it will work, as that mechanism shows, that the domain is clean. What would be the best way to remove the official domain from Kaspersky blacklist?

    • 1 reply
    • 1.6k views
    Wesly.Zhang
  5. Cho0n22

    I have malware that changes my copied crypto addresses to a scammer’s, attempting to trick me into sending them funds. Did full scan and found nothing. What do I do next try a different anti virus?

    • 1 reply
    • 1k views
    Wesly.Zhang
  6. Mikey89
    Started by Mikey89,

    Hello I have recently installed Windows 10 on a new M.2 SSD that i got. Before this i had Kaspersky Anti-Virus installed on my older HDD. Before i put my SSD i forgot to uninstall KAV from my HDD but now i need to install KAV on the SSD. So here is what i would need to know. 1) Should i delete the KAV installation folder from the HDD or can i directly install it on the new SSD without any problems ? 2) Should i use the kavremover tool first to remove KAV from the HDD or can i just go ahead and install it on the SSD ?

    • 20 replies
    • 3.6k views
  7. gipasoft
    Started by gipasoft,

    I don't see anymore the application context menu (example: `Scan for viruses` etc...) how can I restore the kaspersky context menu shortcut?

    • 3 replies
    • 1.1k views
  8. Guest #22928
    Started by Guest #22928,

    someone help me? how to restore files infected with DDSG virus?

    • 2 replies
    • 2.5k views
  9. Lecio Jr.

    I’d like to know if anyone had a problem like me! If I load large files, such as movies, on my USB driver (Sandisk 32G) with Kaspersky Anti-virus 21.3.10.391 running, I will crash the USB after a while! Windows 10 shows a screen informing you that an error has been detected and that the USB driver is no longer available. I have to take my USB driver out and put it back in, so that I can see my USB driver normally! And the big file is not there. I have tried many tests and if I turn off my antivirus, this problem does not occur! Has anyone seen something like this? Tks! Lecio Jr.

    • 3 replies
    • 1.4k views
    Wesly.Zhang
  10. Tiemo
    Started by Tiemo,

    Hello, The adware agafurretor has installed itself on my computer. Agafurreor wants to download any malware in the background. Kaspersky prevents these downloads and reports this with 4 messages each. Unfortunately, Kaspersky does not find the actual agafurretor program that causes these download requests, so I can not find and remove the culprit and so these download blocking messages pop up every few minutes. I couldn't find an installed extension in the Chrome browser either, nor could I find a Windows Autostart entry. There are masses of "anti-spyware tools" on the internet that supposedly remove agafurretor, however they are most likely malware or subscription traps …

    • 8 replies
    • 2.1k views
  11. Guest #22115
    Started by Guest #22115,

    Please help to install. New purchase

    • 3 replies
    • 12.7k views
    Anton Mefodys
  12. Guest #22812
    Started by Guest #22812,

    Hej Mine spil bliver blokeret som jeg har spillet i mange år . Det skal ophæves

    • 0 replies
    • 833 views
  13. Mikey89
    Started by Mikey89,

    Hello So my current license will expire in a few days and i’m planning to add a new one since i already have bought it. My question is : should i put the new license code 1-2 days before the current license expires or should i wait for the current one to expire and then enter the new license code ? Does entering the new license code before the current one expires cause any activation issues ?

    • 3 replies
    • 1.7k views
  14. MarioH

    How remove virus $recycle.bin and _syncapp ??? Kapesrky didn't detect in my two external drives. Now my two external drives and my pc has infected. Help-me! Both viruses appear in hidden folders on external drives. $recycle.bin immediately appears at position H: /. _syncapp appears as a hidden folder within a non-hidden folder that is part of a backup of my pc.

    • 0 replies
    • 2.8k views
  15. Eleco

    I want to review and manage the privacy settings of my Kaspersky products (Anti Virus and password manager). The option is not easily accessible, please explain where can I find it.

    • 7 replies
    • 1.6k views
  16. Weil

    Since I updated my Kaspersky Anti-Virus, My internet will cut off every couple hours. I need to waiting for 10 or 20 minutes and the internet will connect back, or I have to disconnected the router and reconnect get the internet back. I tried completed quick the Kaspersky Anti- Virus, and everything work fine. any one know what is going on? Please help me.

    • 3 replies
    • 1.2k views
    bobbycooper
  17. LedgeXShot
    Started by LedgeXShot,

    I was downloading a file, it was 88 kb torrent file that’s why it’s small when I extracted the rar file I found 2 exe files ( torrents files are not exe but I ran it) When I ran it my pc started being very buggy and glitchy then it was fine I went to open task manager and explorer to see what’s going on but I saw the message “The instruction at 0x00000000 referenced memory at 0x00000000, would you like to Terminate the process” I said yes and the screen went black because explorer was closed, after that Kaspersky started a “Advanced disinfection” scan by it self I waited until it’s done then it restarted my pc, after that I was able to run explorer and task manager aga…

    • 7 replies
    • 1.7k views
  18. RohanKulkarni
    Started by RohanKulkarni,

    Today i have seen this message when i open Kaspersky app, and i when i am going to update the database it is updating but after that 1 popup will came saying that “Database are corrupted”. can someone please help me to recover the database as i haven’t done anything with database files.

    • 0 replies
    • 915 views
  19. Guest #22524
    Started by Guest #22524,

    Hi, after trying all those steps to solve an issue of untrusted server certificate. Kindly assist

    • 0 replies
    • 1.1k views
  20. Basith96
    Started by Basith96,

    My database server couldn’t connect to the internet sometimes and also clients having the disconnection of database after being stable connected for few mins. issue is solved after disabling the File-AntiVirus feature which is not the best practice. Please Help.

    • 0 replies
    • 954 views
  21. ffvc

    Hi I must install Forticlient for VPN SSL connected to Fortigate fabric but install fails with message Kaspersky is installed while they ((Anti virus/Secure connection v18..v20 depending computer)) are uninstalled without pb (it seems) and reboot before trying to install Forficlient. Kavremove don’t detect anything. File attached for information. Thank’s for helping Frederic

    • 12 replies
    • 2.2k views
  22. Guest #22332
    Started by Guest #22332,

    Hi, my Browser need long time to start, if i remove Kaspersky Anti-Virus, it takes 2-3 Seconds. And with AV maybe 20-30 Seconds I have checked the taskmanager and see there are some subprocesses which are in state “inactive” (no response) Reinstall from AV did not help. -- Win 10 x64 Build > 19041 Prog version: 21.3.10.391 (b) Database: (today) kind regards

    • 6 replies
    • 1k views
  23. Guest #22165
    Started by Guest #22165,

    Any one know how to get rid of this malware called Centralheat.net

    • 0 replies
    • 776 views
  24. taycip981
    Started by taycip981,

    Hello I’m new on this forum. two days ago kaspersky symbol turned into black. What can I do about this? Is thıs a bug or Was Kasperky updating? I restarted the computer and it became normal.

    • 1 reply
    • 1.1k views
  25. Guest #21918
    Started by Guest #21918,

    I have a USB memory stick it was working normally, Suddenly it turns to read only (I can copy from it but I cant delete or add files to it) . I’ve found 2 hidden files: ftuvy.exe wbfvxb.pif Sometimes kaspersky can quarantine them but they are still existed .. I’m attaching report

    • 6 replies
    • 2.3k views
    Wesly.Zhang

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