1) Where exactly is personal data of US users processed and most importantly stored? At the Swiss data center or on the Kaspersky or any other cloud to which everyone has access from anywhere in the world?

2) Does Kaspersky AV save, store and share privale confidential files of its users, such as files in Microsoft Word, Adobe PDF, also private chats, emails, photographs, medical and financial statements, phone calls with any of its offices? Does Kaspersky save them to the cloud in human readable format? Does Kaspersky read the content of these files? In what format are personal files saved and stored on Kaspersky's cloud? 

3) Does the USA data travel to such countries as China, Russia, Belarus? Does Kaspersky cooperate with these countries to collect personal data of its American customers? 

4) If a file has no virus it has no need to be moved to the cloud. Do good files just stay on user's device?

5) How long does it take for Kaspersky to erase user's personal data and to send a report of what exactly had been collected and erased per the user's request? 

6) What is the retention period for:

a) private confidential files (photos, emails, chats, word and pdf documents with sensitive medical and financial informaion)

b) trace files

c) logs, history of user's activity

Below is error message i am getting from Camera App. Also find other screenshots next to it.

Device Manager, shows camera as disabled. After enabling it, it restarts the machine, then also nothing happen. I get notification, see screeenshot at the bottom.

Privacy Settings → Camera

Sometime I have seen below notification, not sure what “Symantec Endpoint Encryption” has to do here?

I have 2 active subscriptions until 2025: KAV and KTS, but at the time of activation it gives me the error that the activation code is not valid for this region, how would I know where these codes correspond? I couldn't find the one who gave it to me online, could you please help me.

For example, if you have a password protected file - normally you can’t open it until you put in a password. If you scan with Kaspersky will you be able to open the file without putting a password in since you put the password into the kaspersky scan thing?

Whenever I try to open Kaspersky it shows this window saying "Loading protection", but it never really does anything, just stays like this.

On the icons part in the task bar this is the icon that appears but I can't interact with it at all, it just stays there:

Whenever I try to uninstall I get this window that stays like this forever saying "Prepairing to uninstall":

After I try to open it I can't even force it to end task from the windows task manager, it stays there running.

What do I do to remove this software from my computer?

As far as we understood, if our certificate's signature is verified by Kaspersky, the app should be automatically treated as Trusted. Is this assumption accurate? If so, how can we go about getting our app's signature verified by Kaspersky?

Best regards,

It happens even though I added the WindowsApp folder to the exclusion in Kaspersky.

How it would be possible to solve this issue? I need to reinstall the program and disable the Kaspersky every time I need to run this program.

I received the following message from technical support

"We suggest deleting data and reports from the Kaspersky application. To do so, open the Kaspersky Security app > Customer Service icon in the bottom left corner > Support tool > 'Delete all service data and report' > confirm to Delete"

To which I replied "

Where do I find “Kaspersky Security app”? All I have on my computer, as far as I can see, is  “Kaspersky Anti-Virus” and this does not feature the “Customer Service icon in the bottom left corner > Support tool > 'Delete all service data and report'” you refer to!"

I then go an automatic message saying "To: Kaspersky Support
   Subject: RE: Kaspersky Technical Support - ID INC000016089646 Issue cannot be categorized due to bad description"
  
Can anybody tell me where I can find Kaspersky Security app, please

Kaspersky AV
ver. 21.310.391 [k]

Restore files from Quarantine, then wait 10 seconds

Actual result:

Files are restored, but locked from access, then quickly deleted by Kaspersky again. Whether you try to access the files or not.

Expected Result:

Files should stay restored, and added to exclusions.

There should be an option to 'Restore and exclude' from the quarantine menu. That's the purpose of a 'restore' option. But in reality, it does nothing, as Kaspersky will immediately delete the files again. If you try to access them before they're deleted, the files are locked from access. So there is no way to restore them without grabbing the file name + path, and manually changing exclusion settings. THEN you may restore from quarantine.

Manually excluding each file is a slow, one-by-one process, and is not usable for multiple files being deleted. This should be the purpose of the 'Restore' button.

The files I'm restoring are labelled "not-a-virus", and I know they are safe. However, I don't want to exclude the entire folder from being scanned.

I'm using windows 10 Pro 22H2 (Build 19045.3803)
Kaspersky anti virus : can't find the version but it's always up to date
Python version 3.11

So I didn't have this problem but this weekend I noticed it, my python code will stop working after launching it 3-5 times with a "[WinError 10054] An existing connection was forcibly closed by the remote host"

Example of code being blocked :
 

import requests

token_id = "7iT1GRYYhEop2nV1dyCwK2MGyLmPHq47WhPGSwiqcUg5"
url = f"https://api.dexscreener.com/latest/dex/tokens/{token_id}"
response = requests.get(url)
print(response.json())

Copy and pasting the code in a new file make it work again, renaming the file does not, so something is tracking that file and blocking its network callq.

right clic>disable protection on kaspersky do not solve the problem
right clic > close on kaspersky solves the problem.

Once kaspersky is closed everything works again.

What could I do? there is no report of anything being blocked and why in kaspersky anti virus.

Thanks.

Have you had the same problem? How can I fix this problem?
 
Thanks a lot
 

Windows 10 Home Single Language

Version: 21H2

OS build: 19044.2965

My KAV version is 21.3.10.391

My Postman Desktop app version is 10.21.0

When KAV realtime protection is on, I cannot make Postman Desktop APP (postman.com) do request to any location.

It show error as bellow image

When I turn off realtime protection, Postman works fine.

I tried to add postman to trusted application list and add postman web address to trusted domains but Postman still not working

What should I do to allow Postman connect to internet?

Thank you!

I tried turning off web protection, turning off protection altogether, but nothing worked until I completely closed the AV. Could someone please confirm if this is an issue with the AV or something only on my end? If it's an issue with the AV, could it be solved?

I have a 3 PC KAV licences (2 laptops and on PC)

I like to "experiment" with PC (uninstall/install, try various AVs) . At a certain point I couldn't reinstall KAV and I got "license overused  (still working fine on 2 laptops)

I contacted Kaspersky , the want "proof of ownership" from several years ago... 

I do not have it , but kaspersky can clearly see installation on same IPs.

If the license cannot be restored I have no other choice than to dump KAV and use some other solutions .

Thanks!

Is it possible to authorize it to run anyway?

There is already a thread in Russian about this:

https://community.kaspersky.com/kaspersky-anti-virus-20/ssl-error-missing-esni-extension-6342

Could we have some information when and if this feature will be supported by Kaspersky products?

Right now when enabled it throw an error “SSL_ERROR_MISSING_ESNI_EXTENSION”.  I understand it mess with how Kaspersky handle https traffic analysis and that we can disable traffic analysis. But the reason we use Kaspersky is precisely to have traffic analysis against malware and stuff like that but we’d also like to use ESNI to keep web browsing private.

Thank you

Anyone have any suggestions on how to build the "StorageCraft Recovery Environment" for Windows, while using Windows 10 Pro?  Thanks.

Event: Object deleted
Application: StorageCraft Recovery Environment Builder
User: LENOVOWP540\graybeered
User type: Active user
Component: System Watcher
Result description: Deleted
Type: Trojan
Name: PDM:Trojan.Win32.Generic
Threat level: High
Object type: Process

See  ArcServe StorageCraft Recovery Environment for general background.

I have been a member of a discussion forum for several years, and when I tried to access it today, I received a message from Kaspersky saying this:

Visiting an untrustworthy website has been prevented

"One or more of this website's certificates are invalid, so we can't guarantee its authenticity. This happens when the website's owner hasn't updated the certificate in time, or if it's a fake site created by scammers. Visiting a website like this makes you more vulnerable to attack."

How do I fix this so I can continue to access sites that use Tapatalk forums?

TIA