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Good day, @Impulse9 and @mokaz, thank you for coming back with an update, and I appreciate you taking the time to explain your perspective so clearly. I understand why this situation is especially disappointing after many years of using the service without issues. When a product becomes part of someone’s daily routine, any major change can feel abrupt and unnecessary. Your feedback regarding transparency, troubleshooting guidance, and expectations management is very valuable, and I will make sure it is passed on to the relevant teams. Even when users decide not to continue with a service, these insights help us identify where we need to improve: not only technically, but also in how we communicate during major changes. I sincerely hope that we’ll be able to earn back your trust in the future, and thank you again for the years you spent with our service and for sharing such thoughtful feedback here.

Не жду уже ничего , тут как посмотреть , я уже другими пользуюсь сервисами, и когда лицуха закончится не перейду , финито ля комедия.

Голосую за то что проблему эту не починят ещё полгода. ну а потом чинить её уже и нужды не будет: https://dzen.ru/a/aUF1HgGQ4n2f3JIr

1- macOS Ventura 13.7.8 (22H730) 2- yes and i find No problem 3- WhatsApp opens and then freezes. You cannot choose a name from the list to start a conversation with him 4- yes, many times from app store and WhatsApp.com Thank you

Info für betroffene: Eine Bug Nummer, die dieses Problem klassifiziert, wurde erstellt. Die Bug Nummer lautet: 9258776. Unsere Entwickler arbeiten daran, so schnell wie möglich eine Lösung für dieses Problem zu finden. Dies beinhaltet ebenfalls das Problem mit dem PC und Ihrem Kaspersky VPN. Verzeihen Sie bitte die Umstände.

Dear Igor is that mean the global problem was solved , and the issue in only with my account and / or my PC ?

Ich kann Dich gut verstehen da ich selber betroffen bin und eine Menge an Zeit& Daten eingesetzt hab. Kaspersky hat sich mit dem Wechsel des VPN Anbieter keinen Gefallen getan. Info: Der Support hat eine Bugnummer erstellt für Android/Windows Nr:9258776. Wann es eine Lösung gibt habe ich nicht erfahren.

Problema risolto Ho provato a fare da hotspot con il telefono al posto di usare il LAN ed é funzionato al primo tentativo.

Ok problem solved. I swapped connection ad used my phone's hotspot to try again and worked 1st try. I guess the problem is some setting in my internet or something.

另外，请确认系统服务中的 两个 服务 的状态是否和我一样，不一样的，请跟我配置相同。

Come da titolo, non riesco a connettermi ai server e non capisco perché. Oggi ho fatto un nuovo abbonamento, sempre alla versione premium, ho provato a cambiare il mio abbonamento (che fino a poco fa era in scadenza, mentre ora é scaduto) e passare da quello vecchio a quello nuovo appena fatto; ma visto che continuava ad uscire "impossibile stabilire connessione al server" dopo aver provato per un po' ho pensato che disinstallare e reinstallare l'applicazione avrebbe potuto aiutare. Ora invece mi ritrovo con l'applicazione principale che non mi permette di loggare, e di conseguenza non posso usare l'app. Le app di Password manager e VPN funzionano senza problemi e sono passate in automatico da quello vecchio a quello nuovo. Come risolvo sto problema? Come mi connetto? (Si internet funziona e no non ho una vpn attiva attualmente)

I have activated today a new subscription for kaspersky premium, I have tryed to swap from my old one to the new sub, but at the time (few hours ago) I wasn't able to connect, so I tryed uninstalling and installing again the kaspersky app from my pc; now I find myself unable to log in as after a few seconds of loading it says "Impossible to connect to servers". Password manager and vpn apps work just fine, the subscription changed to the new one, and I didn't uninstall them; only "kaspersky premium" app is giving me problems. How can I fix this? Is there something I can do or do I just spam the "retry" button until eventually it does connect?

Тогда собирать трассировки и смотреть, что перехватывается, после принимать решение.

Hello， 请问你使用的是什么版本的卡巴斯基软件？21.23.6.614（a）？

Hello @crapshoot, Welcome! Not sure if (you're) referring to OpenVPN - IF yes, the option is no longer available due to the transition of vpn from Pango to PureVPN, the option *may* be made available again in the future -> as per Kaspersky's Danila T. -> due to the 'infrastructure-change' (i.e. Kaspersky is transitioning from Pango to PureVPN) -> there's been: A consolidation of VPN servers from ~105 to ~85, most common servers will remain. The router feature - OpenVPN, protocol selection and dual VPN options will disappear = no longer be available, at this time. Kaspersky are committed to continuing to expand coverage and add new features in upcoming updates. If (you're) referring to something else please post back & OR contact Kaspersky Customer Service: https://support.kaspersky.com/b2c#contacts Thank you🙏 Flood🐳+🐋

Hello @Rhi, Welcome! Which Kaspersky version is installed -> on Windows Taskbar, *hidden-icons*, right-click the Kaspersky icon, select About, post back what's shown in the About window? Select the file / folders - select *add to exclusions* option - (bottom right-hand-corner) of the Performance  >  Duplicates window - that's *after* the Duplicate scan, obviously - IF (you're) seeking a way to filter *before* the Duplicate scan unfortunately there's no such option. Thank you🙏 Flood🐳+🐋

La référence INC se trouve dans le sujet de la confirmation de la part du Support Technique après avoir soumis votre problème.

Hello， 首先你要安装一个 openssl 的程序，在这里：https://slproweb.com/download/Win64OpenSSL_Light-3_6_0.msi 然后安装它，一路下一步即可。 最后在 cmd.exe 下执行这个命令，以百度域名为例： "C:\Program Files\OpenSSL-Win64\bin\openssl.exe" s_client -connect baidu.com:443 -showcerts 在 输出 的内容中部的这个位置，你能够看到原始证书颁发机构。

网页能够正常登录，打开软件不行

Hello， 通过 网页 能否登陆？https://my.kaspersky.com/

Не отписался просто, что добавление в исключения адресов https://espd.wifi.rt.ru/, https://redirect.wifi.rt.ru/, https://edu.wifi.rt.ru/ не помогло

Как из пушки по воробьям: И да, Вы понизили защиту устройства, чего делать не рекомендуется.

upd: Проблема полностью решается, если в настройках сети отключить настройки "Внедрять в трафик скрипт взаимодействия с веб-страницами" и "Не проверять защищенные соединения. "

Wanted to know if there was a way to add folders/files to exclusions so they aren't picked up in the duplicate scan? It's a bit tedious to have to pick through the duplicated files I don't want to remove to find the ones I do

按照论坛的方法操作后，问题仍无法解决。