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Доброго дня. Подскажите, пожалуйста, по опросу сети. В политике KSC выделяю только опрос по ip-диапазонам (опрос сети и доменов без галочек). Через некоторое время в нераспределённых вижу много устройств и почти все они без ip-адресов в соответствующих полях. Откуда они? Почему нет адресов, если их как бы нашли по ip-адресам? Какой способ лучше использовать в сети с доменами чтобы не пропустить и личные устройства пользователей которые они в домен не включили, а могли подключить к сети?

Добрый день, @Eugenij_, Попробуйте создать запрос в службу поддержки с подробным описанием ситуации и приложив скриншоты, видео, отчеты о системе. Дополнительно рекомендую создать тему на форуме Клуба Лаборатории Касперского, выполнив порядок оформления запроса о помощи.

Добрый день, Может быть у вас лицензия закончилась на Kaspersky Secure Connection? На территории РФ ее нужно приобретать отдельно от основной лицензии антивируса. Если в настройках поменять язык приложения на английский и перезагрузить устройство, то вкладка появится?

Доброго времени суток! Хотел бы поинтересоваться насчет приложение на Android и IOS. на обоих платформах в приложении Kaspersky пропала вкладка безопасное соединение буквально неделю назад. Она пропала и я не могу подключиться никуда так как вкладки просто нет. Почему у меня пропала данная вкладка? Пытался скачать отдельное приложение Secure conncetion, как на винде, но оно просит его удалить и пользоваться основным аппом.

Так я никогда в жизни и не пользовался расширением. Что в KIS, что в Standard 21.21.7.384 такой значок сам по себе, без расширения...

Техподдержка сказала чтобы вендор (тоесть чекпоинт ))) ) выбрал другую ветку для проверки )))) А так проблему решил через АД, путем поиска в реестре какая версия стоит, тем и такую ветку и дописываю. Выходит новая версия, добавляю ещё одно правило, все отлично работает.

Tôi có mã thẻ Kasper Standard đã kích hoạt trước đó, do máy lỗi win nên cần kích hoạt lại, máy báo lỗi quá số lần kích hoạt, tôi muốn vào My Kaspersky để hủy gói đăng ký\ rồi mới kích hoạt lại được, vấn đề của tôi là tài khoản My Kaspersky của tôi đăng ký quá nhiều, giờ không biết chính xác cần phải hủy đăng ký thiết bị nào!!! Các bạn cho xin hướng giải quyết với ạ. Nếu trong các gói thiết bị mà hiển thị kèm mã kích hoạt thì mọi chuyện đã dễ giải quyết hơn.!!!

Hi @ycaosbiann, we are investigating in bug 8903377, will keep you updated.

Hello @MartynK, Welcome! Kaspersky does not support ARM architecture, WoA or Arm-based processors. Please read: Kaspersky for Windows, Hardware and software requirements. Also, Kaspersky Total Security has been replaced by Kaspersky Plus, Kaspersky is offering a *free like-for-like upgrade*, please read: Kaspersky: Basic, Standard, Plus, Premium - info & FAQ, by Danila T. Thank you🙏 Flood🐳+🐋

Hello @noone, Welcome! Additional resources: How to install the extension in Mozilla Firefox How to enable the extension in Mozilla Firefox Is FireFox, basic, standard FF, current version 141.0.3 - no FF derivatives? Which Kaspersky Plus *version* is installed, on Windows Taskbar, *Hidden icons*, rightclick the Kaspersky icon, select About? Have (you) tried installing / activating https://addons.mozilla.org/en-US/firefox/addon/kaspersky-protection-2021/ *without* Windows Feature Experience Pack 1000.26100.197.0? IF 'no', please do, remove the FEP, reboot, retry installing / activating the FF extension? IF the extension works without FEP, (you) can reinstall FEP, if the extension continues to work -> good, if the extension stops working, please read & follow: What to do if you experience issues -> submit a request to Kaspersky Customer Service. Please share the outcome with the Community when it's available? Thank you🙏 Flood🐳+🐋

Edition Windows 11 Pro Version 24H2 Installed on ‎5/‎31/‎2025 OS build 26100.4946 Experience Windows Feature Experience Pack 1000.26100.197.0 i cannot activate the kaspersky extention of Firefox no matter what i did

I just uncovered something that completely undermines the entire purpose of Kaspersky’s Safe Browsing feature. Kaspersky claims Safe Browsing runs in a virtualized, isolated environment to keep user data secure. In reality? It dumps everything in plain sight at: C:\ProgramData\Kaspersky Lab\SafeBrowser\Common\ And here’s the worst part: That folder is wide open. Any third-party program (file managers, cleaners, erasers, even malware with standard privileges) can access it. There’s no encryption, no sandbox, no ACL protection. It’s just sitting there. On SSDs, once this data is written, you can’t even guarantee complete destruction. For someone like me, who always stores browsing profiles and user data inside VeraCrypt vaults with maximum security, this is beyond unacceptable. I used Safe Browsing for months, thinking it isolated data properly. Instead, all of it was on my C drive like nothing mattered. So much for “virtualization.” What’s the point of a so-called isolated environment if the data ends up exposed on disk? It’s basically just a Chromium shell with poor storage policies dressed up as security. SO If you think you’re safe using Kaspersky Safe Browsing — you’re not. It’s a false sense of security that actually makes you more vulnerable. This is not a minor oversight. It’s a fundamental design flaw that destroys trust in the product. Until Kaspersky fixes this, assume your browsing data is not secure and take your own precautions.

Hi. I don't know if it's after the last update, but now when I right-click on a file or an application in the taskbar, "explorer.exe" crashes... When I check the Event Viewer, the problem seems to be caused by Kaspersky. Thank you. Report 1: Hatalı uygulama adı: explorer.exe, sürüm: 10.0.19041.6216, zaman damgası: 0x086de9cf Hatalı modül adı: MSVCP140.dll, sürüm: 14.34.31938.0, zaman damgası: 0xe7a4b09e Özel durum kodu: 0xc0000005 Hata uzaklığı 0x0000000000013028 Hatalı işlem kimliği: 0x231c Uygulama başlangıç zamanı: 0x01dc0fc7261ad378 Hatalı uygulama yolu: C:\windows\explorer.exe Hatalı modül yolu: C:\Program Files (x86)\Kaspersky Lab\Kaspersky 21.22\x64\MSVCP140.dll Rapor kimliği: cbb0f3fe-895e-4ad3-941b-05880965b01b Report 2: Hatalı uygulama adı: Explorer.EXE, sürüm: 10.0.19041.6216, zaman damgası: 0x086de9cf Hatalı modül adı: MSVCP140.dll, sürüm: 14.34.31938.0, zaman damgası: 0xe7a4b09e Özel durum kodu: 0xc0000005 Hata uzaklığı 0x0000000000013028 Hatalı işlem kimliği: 0x2058 Uygulama başlangıç zamanı: 0x01dc0fc285075547 Hatalı uygulama yolu: C:\windows\Explorer.EXE Hatalı modül yolu: C:\Program Files (x86)\Kaspersky Lab\Kaspersky 21.22\x64\MSVCP140.dll Rapor kimliği: 4387a580-f584-4cf3-9870-567d749ea6fa

Из за рам диска. Хотя, конечно ноги растут из биоса.

ok i ll try to restore and then re install. thanks

I've already checked - it works for me correctly.

Of course, it's just an additional tool.) Its verdict shows... nothing.)

i did it and then closed the network again but didnt work.can you try to recreate the no network in an exe to check if the problem is on my side or in general?

The way "lite" - resetting of group/subgroup/app settings.

now you are just insulting me.alex you have my blessings

How do you know? 🙂 Sample: How do we know? 🙂

That cloud hybrid analysis tends to be a bit paranoid in general almost with every executable app, You see even legit Kaspersky installer was tagged as malicious, but at VT any of the av products detect malicious activity in that app so far: https://www.virustotal.com/gui/file/10c7a5017572ede5af04bd9aa831b32286697768934bd007c504beb6301e8b55?nocache=1 That said, that does not mean it is not malicious, but the Malicious Indicators that hybrid analysis shows for that app are a bit weak to finally or directly flag it as malicious.

ok i ll try that as my last option.

Also, try to do a Kaspersky config reset of the settings, and re-create the rules again.

link a .cfg with what i asked above and i ll be grateful. i cant be the only guy in the world that wanted to have a firewall act like i said above. so is there a tamplate or some advice on how to do it? and also IT WAS WORKING TILL 2-3 days ago...what changed?