Hello @Mack, Welcome! *The FIRST thing to do when KPM is *not* spooling (when you can get into KPM), is to create a KPM backup, so you have recovery data!*: Read: Create a backup copy Please share (your) KPM version & Windows OS version & build & IF there's *other* Kaspersky software installed, name & version of that as well please? For KPM, in Windows, Taskbar, *Hidden* icons, rightclick the KPM icon, select About? Ditto for any other Kaspersky software? For Windows OS & build, in Windows Search, type WINVER, run the app, post back the information shown? Since the problem "gone into a spool and unable to get to my passwords" started, has the computer been SHUTDOWN, using Shutdown, not Restart, followed by *power-on* by pressing the power button? IF the answer is YES & IF KPM has been clean installed & the issue persists, log a request with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts -> on the support page, select either Chat or Email, then fill in the template as shown in the image below; please include a *detailed history*. Support may request logs, traces & other data, they will guide you: Please share the outcome with the Community, when it's available? Thank you🙏 Flood🐳+🐋

Закройте vpn - сайты через Kaspersky Free начнут открываться.

Hello @Teaspoonwally, Welcome! Read: Internet connection speed decreases after the installation of a Kaspersky application. Read: Why the data transfer speed is reduced when a secure connection is enabled Has *any* OR *all of the advice in this topic been followed? Has a *different* Protocol been tried? Has the VPN software been *clean* installed? IF 'yes' & the issue persists -> log a request with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts -> on the support page, select either Chat or Email, then fill in the template as shown in the image below; please include a *detailed history*. Support may request logs, traces & other data, they will guide you: Please share the outcome with the Community, when it's available? Thank you🙏 Flood🐳+🐋

I too have a speed drop when using vpn. It works, but waiting all the time for a reply say 10 or 15 seconds or longer, makes me want to turn it off...and thats what happens ...I turn vpn off.

I am having problems with Kaspersky PassWord manager. This is the second time it's gone into a spool and unable to get to my passwords.

Hello @GuiBesb, You're most welcome! Thank you for the interim-update! Excellent news! Well done! Flood🐳+🐋

I don't use Kaspersky VPN, but using Kaspersky Premium... broke Nord VPN browser extension from this morning. Found this thread and disabled "Scanning of Secure Connections" from Settings. Seems to be working for now...

Hello @kr-faker, Welcome! Is the software *genuine* Norton Utilities? Is the Norton Utilities *combined* with any Norton AV software? Norton Utilities as a stand-alone-product is *not* listed: List of applications incompatible with Kaspersky for Windows. PDM issues need to be analysed by Kaspersky Virus Lab experts, please do the following: log a request with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts - on the support page, select either Chat or Email, then fill in template as shown in the image below; (fill in (your) software - we've used Kaspersky Standard as an example) - please include any screen images of the error & a *detailed history*. Support may request logs, READ: Files to send to Kaspersky technical support in case of PDM malware detection, traces & other data; they will guide you Please share the outcome with the Community, when it's available? Thank you🙏 Flood🐳+🐋