Holic Posted August 14, 2023 Share Posted August 14, 2023 2 horas atrás, Berny disse: @Holic For Kaspersky Reports please see below : Reveal hidden contents For Windows Event Logs please select : Windows Log → Application I think that the next step will be Kaspersky Technical Support ... 🤔 ive seen those is that what you meant? thank you by the way for the help 😉 those are the ones i saw related to Chrome... Link to comment Share on other sites More sharing options...
Berny Posted August 16, 2023 Share Posted August 16, 2023 @Holic You are welcome. Currently the latest Chrome version is 116.0.5845.97 : Spoiler Did you check your Kaspersky detailed reports ? Spoiler Without solution from this community please contact Kaspersky Technical Support. 1 Link to comment Share on other sites More sharing options...
Holic Posted August 18, 2023 Share Posted August 18, 2023 Hi, Im Sorry i've Formatted my computer yet again, also because my computer was still running infected..... Also i got to figure it might have been something with Kaspersky kids protection...because i turned it off and i saw no more issues on pages Sorry i had to say something, i beg you a pardon and thank you for your Huge help, you deserve Kudos and more, for being here helping people, while Kaspersky fails...fails to accomplish with what they promise as a Top Notch Internet Security Company. Thank You, Berny. I Wish you all the best might your future reserve you a thousand times more than you expect for yourself. Cheers 1 Link to comment Share on other sites More sharing options...
AAAZZZ Posted September 28, 2023 Share Posted September 28, 2023 On 9/14/2022 at 7:17 PM, Berny said: @Gene15644 Welcome. Please try this suggestion from @Igor Kurzin ? Disable Self-Defense via Settings -> General Exit Kaspersky product, on the Windows Taskbar or hidden icons, right-click the Kaspersky icon, select Exit. Go to folder C:\ProgramData\Kaspersky Lab\AVP21.3\ and rename the folder Report to Report1 Start Kaspersky Internet Security. Enable Self-Defense. Is it safe to delete Report1 folder post this operation? Link to comment Share on other sites More sharing options...
Berny Posted September 28, 2023 Share Posted September 28, 2023 @AAAZZZ Welcome. Above procedure is safe, also can you please tell us your Kaspersky product and version number. Link to comment Share on other sites More sharing options...
AAAZZZ Posted September 28, 2023 Share Posted September 28, 2023 (edited) Thank you @Berny I am on KIS version 21.3.10.391 So deleting old Report1 folder will not be a problem, right? Also, my subscription is till next year end, am I allowed to upgrade to newer 2023 version? I would also like to add that this changing name of old reports folder solved my two problems, older was firefox not connection and latest was chromium not connecting. Edited September 28, 2023 by AAAZZZ Link to comment Share on other sites More sharing options...
Berny Posted September 28, 2023 Share Posted September 28, 2023 @AAAZZZ You are welcome. Please see → Kaspersky: Basic, Standard, Plus, Premium → FAQ Q1 You can upgrade for free from KIS 21.3 to Kaspersky Standard. With an on top install Kaspersky Standard will import your current license information + your KIS settings. The download link is available here → https://www.kaspersky.com/downloads/standard FYI this installer has no regional restrictions. Link to comment Share on other sites More sharing options...
Tokiochris Posted December 29, 2023 Share Posted December 29, 2023 Hello, I followed all the instructions from this thread and I can't rename the report folder to report1. I get a prompt message that says "The action can't be completed because the folder or a file in it is open in another program. Close the folder or file and try again". Problem is I don't know what folder or file they are talking about. I already closed every windown I had open. Please help 😫 Link to comment Share on other sites More sharing options...
Berny Posted December 29, 2023 Share Posted December 29, 2023 @Tokiochris Welcome. If you are running Kaspersky 21.3 please see the Post above your Post ? Link to comment Share on other sites More sharing options...
bosgentongs Posted February 12 Share Posted February 12 On 9/14/2022 at 8:47 PM, Berny said: @Gene15644 Welcome. Please try this suggestion from @Igor Kurzin ? Disable Self-Defense via Settings -> General Exit Kaspersky product, on the Windows Taskbar or hidden icons, right-click the Kaspersky icon, select Exit. Go to folder C:\ProgramData\Kaspersky Lab\AVP21.3\ and rename the folder Report to Report1 Start Kaspersky Internet Security. Enable Self-Defense. Thank you this solution great and works 1 Link to comment Share on other sites More sharing options...
JustB Posted February 23 Share Posted February 23 I'm having this problem and the accepted solution did NOT work for me. Version 23.0, Windows 11. Link to comment Share on other sites More sharing options...
Berny Posted February 23 Share Posted February 23 @JustB Welcome. 6 minutes ago, JustB said: Version 23.0 Currently we are on version 2021 MR16 (21.16.6.467) ? 2 Link to comment Share on other sites More sharing options...
JustB Posted February 24 Share Posted February 24 Whoops I'm having this problem with Kaspersky Kids. My mistake. 😬 Link to comment Share on other sites More sharing options...
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