Google Chrome Problem - Kaspersky blocks it

[Holic]

2 horas atrás, Berny disse:

@Holic

For Kaspersky Reports please see below :

  Reveal hidden contents

For Windows Event Logs please select : Windows Log → Application

I think that the next step will be Kaspersky Technical Support ... 🤔

ive seen those is that what you meant? thank you by the way for the help 😉  
those are the ones i saw related to Chrome... 

[Berny]

@Holic You are welcome.

Currently the latest Chrome version is 116.0.5845.97 :

Spoiler

Did you check your Kaspersky detailed reports ?
 

Spoiler

Without solution from this community please contact Kaspersky Technical Support.

[Holic]

Hi, Im Sorry i've Formatted my computer yet again, also because my computer was still running infected.....

Also i got to figure it might have been something with Kaspersky kids protection...because i turned it off and i saw no more issues on pages

Sorry i had to say something, i beg you a pardon and thank you for your Huge help, you deserve Kudos and more, for being here helping people, while Kaspersky fails...fails to accomplish with what they promise as a Top Notch Internet Security Company.

Thank You, Berny.
I Wish you all the best might your future reserve you a thousand times more than you expect for yourself.

Cheers

 

[AAAZZZ]

On 9/14/2022 at 7:17 PM, Berny said:

@Gene15644 Welcome.

Please try this suggestion from @Igor Kurzin ?

 

1. Disable Self-Defense via Settings -> General
2. Exit Kaspersky product, on the Windows Taskbar or hidden icons, right-click the Kaspersky icon, select Exit. 
3. Go to folder C:\ProgramData\Kaspersky Lab\AVP21.3\ and rename the folder Report to Report1  
4. Start Kaspersky Internet Security.
5. Enable Self-Defense.

Is it safe to delete Report1 folder post this operation?

[Berny]

@AAAZZZ Welcome.

Above procedure is safe,
also can you please tell us your Kaspersky product and version number.

[AAAZZZ]

Thank you @Berny

I am on KIS version 21.3.10.391 
So deleting old Report1 folder will not be a problem, right?
Also, my subscription is till next year end, am I allowed to upgrade to newer 2023 version?
 

I would also like to add that this changing name of old reports folder solved my two problems, older was firefox not connection and latest was chromium not connecting.

Edited September 28, 2023 by AAAZZZ

[Berny]

@AAAZZZ You are welcome.

Please see → Kaspersky: Basic, Standard, Plus, Premium → FAQ Q1
You can upgrade for free from KIS 21.3 to Kaspersky Standard.
With an on top install Kaspersky Standard will import your current license information + your KIS settings.

The download link is available here  → https://www.kaspersky.com/downloads/standard
FYI this installer has no regional restrictions.

[Tokiochris]

Hello,

I followed all the instructions from this thread and I can't rename the report folder to report1. I get a prompt message that says "The action can't be completed because the folder or a file in it is open in another program. Close the folder or file and try again". Problem is I don't know what folder or file they are talking about. I already closed every windown I had open. Please help 😫

[Berny]

@Tokiochris Welcome.

If you are running Kaspersky 21.3 please see the Post above your Post ?

[bosgentongs]

On 9/14/2022 at 8:47 PM, Berny said:

@Gene15644 Welcome.

Please try this suggestion from @Igor Kurzin ?

 

1. Disable Self-Defense via Settings -> General
2. Exit Kaspersky product, on the Windows Taskbar or hidden icons, right-click the Kaspersky icon, select Exit. 
3. Go to folder C:\ProgramData\Kaspersky Lab\AVP21.3\ and rename the folder Report to Report1  
4. Start Kaspersky Internet Security.
5. Enable Self-Defense.

Thank you this solution great and works

[JustB]

I'm having this problem and the accepted solution did NOT work for me.

Version 23.0, Windows 11.

[Berny]

@JustB Welcome.

6 minutes ago, JustB said:

Version 23.0

Currently we are on version  2021 MR16 (21.16.6.467) ?

[JustB]

Whoops I'm having this problem with Kaspersky Kids.

My mistake. 😬