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Google Chrome Problem - Kaspersky blocks it


Gene15644
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Go to solution Solved by Berny,

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Good Day:

I am running Kaspersky 21.3.10.391 (j) on Windows 10.0.19044 x64 on a Core I7 @ 3.4 ghz.  16 gb.   500 Gigabyte free.

I am using Firefox 104.0.2 and Brave 1.43.89 Chromium 105.0.5195  

Google announced a vulnerability with Google Chrome recently. 

I noticed that I had an "older" version.     I tried to update it, but could not do so.   

I needed to shut off Kaspersky to perform an update    I updated to 105.0.5195.

Since I performed an update Kaspersky seems to be blocking Chrome.   I say this because if I turn Kaspersky totally off,  I can use Chrome.  

If  I come to a site while Kaspersky is off,  I can see it.  Sometimes either Chrome or Kaspersky "remembers" the site and will let me see it while Kaspersky is on.

Normally I get the following displays on Chrome for "unlearned" sites.

image.thumb.png.5f21f239824ed1bdba4418218518fecd.png

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  • Solution

@Gene15644 Welcome.

Please try this suggestion from @Igor Kurzin ?

 

On 4/29/2022 at 7:23 AM, Igor Kurzin said:
  1. Disable Self-Defense via Settings -> General
  2. Exit Kaspersky product, on the Windows Taskbar or hidden icons, right-click the Kaspersky icon, select Exit. 
  3. Go to folder C:\ProgramData\Kaspersky Lab\AVP21.3\ and rename the folder Report to Report1  
  4. Start Kaspersky Internet Security.
  5. Enable Self-Defense.
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Added advice from my following of Igor's suggestion...

1. Be sure to disable self defense.   Otherwise the System will not let you change the name of the folder.


2. You still require administrative privilege to change a folder name in this critical area of the system.
      a.  Be sure that you have administrative privileges

      b.  To change the name - right click on the folder,  look below for the "Rename" with a shield that shows Administrative privileges.   Click on that to initiate a rename of the folder from Report to Report1.

3.  Reinitialize self defense under settings.
4.. I took the precaution of restarting the system to allow the Kaspersky to "find everything".

I hope that this augments Igor's instructions.   They do work.

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In parting?   The support in the US was not getting it done.      I'm coming here from now on.

Berny saved me the misery of having to find a new Anti-Virus software.   He saved Kaspersky a paying customer.

I'm an employee of a large US company.    He saved the reputation of Kaspersky there too.

I'm in Customer Support.    Every customer matters.

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  • 3 months later...

Hi Kaspersky Internet security is blocking chrome i'm using the version 21.3 and in the Settings Tab General there is no option to Disable Self  Defence. Any help would be much appreicated!
Anyimage.png.e6de9381935fb41ce97b5f12647f5d8c.png

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  • 2 weeks later...

Hi!! I have the same problem, with all of the navigators I use (Google Chrome, Microsoft Edge, Mozila) I could not navigate through internet. I was trying to do the steps for this solution but in my case I am not able to see the "Report" Folder. Therefore, I cannot change the name.

C:\ProgramData\Kaspersky Lab\AVP21.3\ and rename the folder Report to Report1

The folders I have inside the AVP21.3 are the ones seen in the attached image. Do I have to change something in this folder or not? At the moment I had to disable the KIS in order to be able to work.

image.thumb.png.0c0b38a30daca3f1cb416ed7f17e2a62.png

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Hello @Alejandro García,

it looks like you are looking in a backup directory for programs.

Please open Windows Explorer and go to the root directory 'C:\'.
There you will find the hidden subfolder 'programData', where you can find the folder 'Report':

Spoiler

image.png.02e917e5006303204dd4e5290be68a98.png

Spoiler

image.png.5231632f2e93951859bfcb4f41d8caf5.png

(screenshot from the 21.8.x.x, but there is no difference in the structure)

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