Azyde Posted March 15 Share Posted March 15 I bought Kaspersky Total Security 2022 (1 year/1 device) from a 3rd party app and it was delivered perfectly. I went to Kaspersky and activated the key. When I go to my licences, I have something called Kaspersky Pure for 2 years and 3 devices (?) + it says that I activated the product on December 24 2023 (although I did it today) and that it ends on December 24 2025 Now, when I go to my licence through the app it says Kaspersky Total Security and that I still have it for 3 devices... It doesn't make sense Link to comment Share on other sites More sharing options...
Flood and Flood's wife Posted March 15 Share Posted March 15 8 minutes ago, Azyde said: I bought Kaspersky Total Security 2022 (1 year/1 device) from a 3rd party app and it was delivered perfectly. 2. I went to Kaspersky and activated the key. When I go to my licences, I have something called Kaspersky Pure for 2 years and 3 devices (?) + it says that I activated the product on December 24 2023 (although I did it today) and that it ends on December 24 2025 Now, when I go to my licence through the app it says Kaspersky Total Security and that I still have it for 3 devices... 3. It doesn't make sense Hello @Azyde, Welcome! Which site was Kaspersky Total Security 2022 purchased from? Kaspersky Pure is 2013 - ancient. Contact the seller. Thank you🙏 Flood🐳+🐋 Link to comment Share on other sites More sharing options...
Azyde Posted March 15 Author Share Posted March 15 It was purchased from Gamers outlet I just contacted them yes Link to comment Share on other sites More sharing options...
Azyde Posted March 15 Author Share Posted March 15 This is what support told me 1 Link to comment Share on other sites More sharing options...
nexon Posted March 15 Share Posted March 15 (edited) Kaspersky Pure is EoL - no support for this product. It is old. Also virus definition updates should be disabled (can not be updated) like for example if you install very old kaspersky product for example Kaspersky antivirus 2010 or so ... etc.. EDIT : @Azyde please contact Kaspersky Tech Support. I would like to see their answer. Thanks. Edited March 15 by nexon 3 Link to comment Share on other sites More sharing options...
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